Dell

Dell sent me a refurbished laptop that was sold as new. It had problems from the beginning and I ended up wasting hours with tech support who could barely speak English, were rude, and often kept me on hold until I was disconnected. The $1500 laptop stopped working after 2 weeks. Guess what, that's the cut off for refund. I asked for a replacement. They refused. I explained that I was sold a dud, they didn't care. Turns out, they do this to hundreds of people and give no recourse. Just check the reviews on their headquarters. Now to top it off we find out Micheal Dell is a terrorism supporter who funds genocide. Absolutely no reason to buy from this company ever again. I've tell everyone I come across not to buy from them. Boycott crooked terrorists.

In general, the computer offers great value for its price. It's a breeze to set up, boots up swiftly, and the video camera can be easily toggled on and off. The only drawback is the screen resolution, which may require some adjustment period when it comes to reading text. If you're planning to utilize the computer for tasks like movie-watching or high-end photo editing, it may not be the ideal choice. However, for most day-to-day applications such as web browsing, managing personal finances, and general usage, it performs admirably well with remarkably fast response times.

Dell has gone done the toilet. Tried to order a replacement battery for a laptop. Used chat to confirm the part. Won't go into details - but horrible and long experience. Switched to phone. Not much better. Dell thinks there automation and cheap over seas sales is a smart move. Humans are still the consumers. Dell gone bad.

Attractively priced laptops: check. Convenient shipping: check. Friendly and mostly efficient customer service: check. Product quality: ok, I guess, if you're a light user. Over-users beware! This is most definitely not the best computer for you, in my humble experience -- after three major computer crashes on two different Dell laptops within four consecutive years.

Dell has plummeted in the past decade, least in terms of quality. I've gone through 2 laptops in just under ten years and this third one is already showing issues within a year of purchase. The laptop constantly gives me charging issues and the fan is already off center/making weird noises.

Customer service isn't too good either. Yes people are personable and try their best on the phone but you try to get past that? Forget it. I actually have their premium support under my warranty and that's yielded nothing but headaches and my laptop still encountering problems.

I'm gonna switch to HP asap.

Dell inspiron laptop purchased Feb. 2019. Feb. 2020 (2 days before warranty was up) motherboard fried. No spills, no dropping, no power surge, worked one day, did not the next. Repair takes over 2 weeks. No machine for 2 weeks. May 13,2020 stuck on "preparing auto repair" screen. Try to get dell support and am told no longer under warranty, nothing they can do. They send self diagnostic video instead. Will never buy a Dell product again.

Purchased a web cam during Cyber Monday for $69
Product was 2 days late on delivery by DHL
Week later price for same webcam is $59. I called customer service to get price difference.
Customer service told me they cant match price difference for 1 day sales.

Ok fine I will return the product and never purchase from Dell again.
Because it seems that cost of return shipment is worth more to them for an open product? Really poor business decisions on whoever is setting online pricing.

I bought a Dell Laptop in February of this year. The product stopped working overnight in October. I filled a warranty claim. Dell returned the product unrepaired saying that the repair cost was beyond the value of the equipment. I am here with a unusable machine still under the warranty coverage. I called Dell customer service at least 5 times. There were completely useless. They kept on saying that the laptop has physical damage and that is not covered under warranty. Nothing can be farther away from the truth. The laptop has no physical damage whatsoever. Dell refused to honor its warranty. This is unfair and frustrating. I feel ignored by stupid policies designed to avoid responsibilities. So frustrating. I run a business and I purchase computer products on a regular basis. I will never ever buy Dell product again and I will tell everybody I know to avoid them at all cost.

I am in love with Dell, and everything that Big Mike touches. It would be very hard for me to say anything negative about their website. The only thing I can advice is that they give it a more store-like format, and less of a PR medium.
Other than that, it's all good.

Dell stole over $3,500 off my debit card and refused to resolve the issue when it was brought to their attention. They offshore much of their business. Guess that makes stealing easier, I don't know. I will never buy a single product from them again - it's way too dangerous. Hiring lawyer now to deal with their theft. Already reported them to several agencies. They don't care. Buy from other computer companies, there are many to choose from who don't steal from customers.

Tried to use Dell Rewards (dollar value), a Dell Gift Card, and my Dell Financing ("Dell Pay") at checkout. Impossible. Their system cannot compute this aggressively simple task. This site and this company are now completely inept. All hope is lost, for Dell. I give them 5 years tops to go bankrupt or get acquired.

I've made a sizeable purchase from their Alienware line, earned some rewards, hoping to buy a keyboard/mouse combo during the holiday season just to be told my rewards expired 2 weeks ago... why would my rewards expire... i had them for a few months, what kind of misleading, deceptive reward program are you running? If I could, I'd return your product(s). Nevertheless, that was my last dell purchase because your support team is completely inflexible, and can't extend my rewards and (2) because your program is trash to begin with. SCAMMERS.

You can't beat Dell.com. I have had nearly every brand of computer now including Alien Ware and I still go back to Dell.com. 2 year warranty standard. If something brakes you don't have to take your computer somewhere they send a tech right out to you for two full years! I had a key brake on my laptop on a Friday night. Monday morning someone was at my door to replace my custom lighted keyboard. Don't get the shaft from a cheap company and get stuck talking to some foreigner for hours who can speak English they just can't understand it. Go with Dell and have all your problems solved.