Dawn Travels

Dawn Travels provided our Umrah package as one of the best experience we have had. Special thanks to Imtiaz, Wakas in the US and Javair in Saudi as our tour guide. We started on the 1st of May until the 8th and everything was very professional and courteous to meet your needs.
Very timely and communications is very efficient which is a very important factor when one is abroad. You want to use Javair as your tour guide in Saudi as he is very efficient and knowledgeable with where to go and what to do and sincere with his guidance not just as a job.
Overall, We like to sincerely thank Dawn Travel and Tours making our Umrah trip a very pleasant and unforgettable.

Hajj 2014 was a blessing to be invited by Allah (SWT) to attend! This was a (maybe) once in a lifetime experience, I feel very blessed to have been a guest of my Rabb! As for Dawn Travels Hajj and Umrah!

Zero admin staff and no one is guiding you while you are moving from Mina to Arafat, Arafat to Muzdalifa, Muzdalifa to Jamarat. Many people from our group lost, and this is not the place you wana get lost. You have no idea if you aren't on hajj before, all ramps and roads looks same but they lead you to different directions. Many people lost in 110 degree heat and they were dehydrated and gave up to die. No one from dawn group bothered to go and look for those missing people. Instead we have only one dawn rep with us who was chilling in AC and didn't responded to whatsapp messages of lost people.

I would advise anyone, who is planning to travel with Dawn Travels that they should travel with this company to perform Hajj and Umrah and better focus their trip rather than focusing on others opinion. I found this company during Hajj 2016 Eco-Friendly, guide well enough Hajj steps during hajj and well organized people, they know how to handle Hajis, Once you book your Hajj and Umrah Tickets then you have no worry Inshaallah, we strongly recommend Dawn Travels to Muslim USA.

Fraudulent Agency. They are not even a real agency for hajj. They are a sub contractor for someone. If you go to hajj with them you will see other groups with them and notice what these people are and they way they will treat you cannot be explained in words, its just ridiculous. These people can be described as professional Liars and sophisticated scammers. From their Agents to the CEO all are same. They will hide details from you if you ask and just pressure you on depositing the money to their account. That's all they care about.
They have other agencies as well with different names. Same people running it though. And scamming people from everywhere.
They have fake profiles on facebook and google from which they use to hide bad reviews and provide their own fake reviews. I have proof!
They also do the same thing on many other review websites.
We all should complain about their agency to appropriate agencies to get them shut down or make them better.
We need to complain to Hajj ministry as well so they know and hopefully cancel their license.
It is our obligation now to spread awareness and let people know about this fraudulent travel agency.
People work hard and save penny by penny to perform this journey and these people take advantage of them and misguide them, torture them, lie to them, leave them alone, don't respond to queries.
People get lost easily for hours and they don't help at all.

Outstanding services during hajj 2015 All the traveling from Jeddah airport and back to Jeddah were all extremely well organized and smooth as well as a trip to Madinah then Mecca, then mine, Arafat, Muzdalfah, and to Minnah, to Jamarat.

Dawn travels is a poorly run organization. Their staff do not speak the truth and do everything last minute. For example, they kept our passports for 6 weeks and returned it to us 3 days before our flight (other hajj groups with other companies submit their passports for only 2 weeks). We signed up for a package with return date of August 15. Two weeks before departure they inform us they cannot bring us home until August 19 which was incredibly disruptive to working and school going individuals; we had signed up for this package specifically for the dates.

However the worst part was their lies and poorly run hajj during the actual trip. Their tents were dirty, air conditioning barely worked, women's bathrooms never cleaned, and cold water often times had to be obtained from other tents. The buses were government run buses and were always several hours late. We waited at Arafat for 4 hours for our bus; we arrived at Muzdalifah at 1 AM! This is just one example of the many to reflect their mishandling. In the name of hajj, we kept quiet and seethed in filth, with hunger, and in heat. Our departing experience with Dawn Travels was emblematic of their disrespect towards hajjis. We had to spend hours picking up our passport in a remote location in Makkah with individuals who didn't speak English (or cared to find our passports for us) and Dawn refused to pay our taxi fare to Jeddah which was part of the package. Finally dawn relented and paid after the taxi drivers threatened to take us back to the hotel just mere hours before our flight.

Your hajj is a once in a lifetime experience! Regardless it will be challenging, but you don't want it to be challenging because your hajj leaders/management are not to be trusted, are not reliable, and are not organized. STAY AWAY from Dawn travels!

I performed hajj with DawnTravels.com in 2015 and I was happy with the facilities providing during hajj at Madinah, Makkah, Arafat, etc.