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Custom Ink

How would you rate Custom Ink?
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David H.
California
1 review
0 helpful votes
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I luv Custom Ink!
May 27, 2020

I luv Custom Ink! The timeliness of response once you submit an order is great. I wish there was a way for me to have customers shop and order shirts directly from my personal website. Other than that, keep up the good work!

Date of experience: September 3, 2020
Mike A.
California
1 review
0 helpful votes
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Awesome support staff. Original design had a copyrighted image, but they worked with me to get something I could use, and then went above expectations and had it delivered in less than two days! Amazing! My son is so happy with his birthday present!

Date of experience: September 3, 2020
Linda G.
California
1 review
0 helpful votes
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We enjoyed the product, again. I feel like the prices were a bit high for just 7 t-shirts, but you guys make it easy to design, verify, and send out early shipments. We got our senior photos done in style.

Date of experience: September 3, 2020
Mary Q.
California
1 review
0 helpful votes
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Customer service was superb. Would definitely use this company again. Much prefer these to the iron on self-made shirts we did before. They cost us a bit more than if we'd done them ourselves, but was worth it is many ways.

Date of experience: September 3, 2020
Jim J.
California
1 review
0 helpful votes
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Customer service has always been pleasant, and made an effort to assist me with issues. Unfortunately, in every order I have placed (3 total), there has be printing mistakes twice, and product defect once.

Date of experience: September 3, 2020
Margaret K.
California
1 review
0 helpful votes
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Easy ordering process, good quality results. I'll order again. The only negative is that now I'm getting tons of advertising emails from customink, and if they don't slow down soon I'll be forced to block the address.

Date of experience: September 3, 2020
Angela C.
California
1 review
0 helpful votes
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Customer service can't be beat—they were fabulous about shifting the colors to match my logo. The final products turned out beautifully. A discount code offering would be really wonderful to take edge off high orders (ours was around $270 for 6 t shirts). Thank you!

Date of experience: September 3, 2020
Oklahoma
1 review
1 helpful vote
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Will not use this company again.
May 13, 2022

Previous orders were fine till this last reorder. Sent totally different shirts not tagless, tighter, and one was coming apart at seem. Was never offered refund which is supposedly guaranteed or replacing with correct shirts. I'm going back to vista print.

Date of experience: April 13, 2022
Dan N.
California
1 review
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It was no fault of yours but delivery for just one shirt with a simple design took long to arrive especially when you're not based all way over on the western region of the states but what you gon' do

Date of experience: September 3, 2020
Ben T.
California
1 review
1 helpful vote
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Honestly, I'm not the person to write reviews on anything however, your customer service has been a bear to get in contact with. After 3 to 4 emails later, I still have gotten no response for a defective product you guys have shipped me. I received my package open already and had many problems wrong with it.

Date of experience: September 3, 2020
Bob T.
California
1 review
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My project was as simple as it could be. One color, front only just lettering. Price was extremely high, processing took longer than expected. Overall quality was good though. Negatives far outweigh the positives. I will not use them again nor recommend them to anyone.

Date of experience: September 3, 2020
Illinois
1 review
1 helpful vote
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Racism
December 12, 2021

Definitely do not recommend these jamokes. They are very quick to judge and after a 10 minute conversation you can tell they rather be run by china. Also the manager is racist, call her and find out by yourself.

Custom Ink attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 11, 2021
Stephanie Z.
California
1 review
0 helpful votes
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The overall first experience was really good, the website was fairly easy to use and shipment arrived early which is always a great surprise. I only wish the t-shirts we ordered were made of softer material. Since the material is the #1 criteria for any t-shirt, I can't say yet if I would order from Custom Ink again, will have to wait and see (or feel in this case).

Date of experience: September 3, 2020
Helen U.
California
1 review
0 helpful votes
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After rejecting an order and 2 proofs for misalignment, I was nervous about getting this last order- but it came out correctly in proper alignment. I wish I could have dealt with 1 person all the way through. There were 2 or 3 different ones on the phone and a different one on email. I don't like having to explain my concerns each time. It wastes your time and mine.

Date of experience: September 3, 2020
John Q.
California
1 review
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This was a gift for my brother in a medical facility who I am no allowed to visit because of quarantine. So I don't yet know what the finished product looked like or how the delivery was... but it got there ahead of schedule!

Date of experience: September 3, 2020
California
1 review
0 helpful votes
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Our company hit some milestones this year, so we decided to celebrate by ordering some jacked with company logos. Not only did the order miss the first guaranteed deadline, the logos on the jacket were also crooked. I am hoping that they can resolve this for us. I will update when that happens.

Date of experience: September 23, 2022
Florida
1 review
0 helpful votes
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Really dissappointed
August 2, 2022

I was so excited about ordering two womenswear's tee shirts for my friend and I. What I received looked to me like mens white v-neck tee shirt. Nothing like the ones I picked on the web page. Paid $30 each for them. Will never order from them again.

Date of experience: July 3, 2022
Mark B.
California
1 review
0 helpful votes
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I was blown away by the quick response. Even helped fix my images with new ideas or changes. I loved how you guys followed through on everything. Best service of all time. Tried design hill and they was trash.

Date of experience: September 3, 2020
Andrew L.
California
1 review
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I have been a loyal Customink customer for years. My order like all others before was printed exactly as described and arrived early. Customink's customer service is second to none. 10/10 would recommend!

Date of experience: September 3, 2020
Laura C.
California
1 review
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I had a few different custom ink team members help put my order together and they were all great, but particularly the gal who helped me initially really pulled it together. Made it so easy to get just what we were looking for!

Date of experience: September 3, 2020

Overview

Custom Ink has a rating of 3.5 stars from 7,271 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Custom Ink most frequently mention customer service, great experience and high quality. Custom Ink ranks 3rd among T Shirts sites.

service
63
value
57
shipping
54
returns
31
quality
50