Thank you for going above and beyond! Enrique was so attentive and practical that he went out of his way to change our cruise even when RC system was down. He did as soon as it was back running and sent me a confirmation email with updated requests.
It was so easy to chat with CruiseDirect whenever I needed, they were always there!
Thank you guys and keep it up!
I love CruiseDirect. I'm a first time cruiser and I booked a cruise a few months ago with a little apprehension about if the price would go up or down but seeing on CruiseDirect.com the top 10 reasons to book with them put me at ease. The price went down and after speaking with Kyle he was able to match it. GREAT! Thank you Kyle
I would like to appreciate Enrique Bravo, even though I've never meet him in real life, he became one of my best friends :). Because, when I want to get any helps from cruisedirect.com I always connect with Enrique. And he always glad to help me. Thank you Enrique! And thank to your Bosses that they keep you on this job! Cheers!
+ Immediate help on the chat. Helpful and nice agents.
+ Competative pricing
- That you have to fill out an e-mail address, when you just want to check a price
Have used CruiseDirect a couple of times, and will definitely do it again.
So we booked a cruise with cruise direct this year. Once they had our money they were not interested in communicating with us much anymore. We had several problems booking into the cruise company only to find out the cruise company also had misinformation. This was not the fault of cruise direct.
But I can assure you that between the two of them persistently passing the buck neither company attempted to contact me directly I even posted on Facebook pages complaints trying to contact these companies numerous phone calls numerous live chat with promises repeated promises to contact me in 48 hours. Meantime I initiated almost all contacts. Still they pass the buck to the other company
Very very poor customer service on the part of both companies.
Don't believe their price guarantee, and be aware of the hidden fee to change/cancel by cruisedirect. They want $35 per person to cancel even cruiseline doesn't charge.
False advertisement. They said no cancellation fee but then try to charge $35 per person
They claim to be BBB Accredited Business but there is no record of them in bbb.org
Don't believe their 'Book with confident' but they don't back it
UPDATE
I booked the cruise and the site says guaranteed low price. Well 2 days after my booking the price dropped by almost $200. I called back and they said because it's past 24 hours they can't honor it.
I booked a cruise with them 2 days ago. So far so good. They registered my on-board ship credit within a day. Their offers were slightly better than Expedia, Priceline, cruisecritic, etc. What I'm most impress so far is the customer service. It is so quick and friendly. I am dealing with Eugene Marc-Henry through on-line chat and he's very helpful. So far so good, I'll update after my cruise, hopefully 5 stars remain!
I try to ask some basic questions about the group discount. The CSR keep asking my person info such as email and phone number. Even I told him I am not ready to order and I am not comfortable to give that. He just keep going around your question but don't want to answer. I never see this kind of customer service before. How can I trust them and place the order if it is so tricky from the inquiry at the beginning?
Hello Sean, I do apologize that you felt our service was not up to par. For group rates there is not a set discount amount, every ship and sail date differs so the agent was not able to give you an estimated discount. Most groups have a lower rate, a lower deposit amount, an onboard credit and a free cruise fare for one guest if you book 8 or more staterooms. I would be happy to check some sailings for you and help you set up the group so you can share the information with your friends. If you need any assistance please don't hesitate to ask!
Cheers,
Meghan Martin
Cruise Concierge Manager
First, they charged me more than the published rate and then it took almost an hour on chat to get it straightened out. Booked ocean view with Cruise Direct and they gave us the worst room EVER and then declined to help us with another room. Book through them and expect the rooms the cruise line won't book. The customer service rep was very rude and told me if not happy I could just cancel for $440! Never again.
Hello Sherry, I am sorry to hear you did not have a good experience with our chat room. When you book a guarantee cabin it is assigned by the cruise line closer to sailing. Cruise Direct does not have the ability to select the cabin or change it once it is assigned. We do explain this at the time of booking but I am sorry that you were unhappy with the cabin assignment. I wish there was more I could to to assist you with this issue, but I will keep my eye on the sailing and if anything opens up I will reach out to you.
Cheers,
Meghan Martin
Cruise Concierge Manager
Booked a great fare with CruiseDirect.com. After a couple of months they claim it was a glitch in there system. If you look on the internet you see that this has happened before with cruise direct. There are other options out there. There customer service is just as bad. Never get back to you. Never send you a invoice. Very unreliable.
I love customer service from cruise direct, they are helpful people for us who want to tour around for the first time. They do reply in timely manner and make sure we are satisfied for everything we need to know and have it ready before boarding.
From beginning to end this was a seamless transaction, user friendly web site and wonderful customer service. Chatted in with questions about what's included and what to expect to pay for, along with questions about ports to visit and all my questions were answered, very knowledgeable, helpful and friendly! My cruise went wonderfully without any surprises!
Will definitely be using this company for all my future cruises!
Thank you Cruise Direct!
I recently wrote a review about a $100 coupon that was promised to me by cruise direct when I booked a cruise for me and my son on the Cunard flagship. I had tried for months to get the coupon with no success and finally gave up and wrote the review. It was a poor review and soon after I was contacted by a cruise direct staff member offering to resolve my problem if I retracted my review and that I would be compensated additionally for all the time Id spent going back and forth. I received another email with yet another link to a coupon and surprise, surprise after choosing an Amazon gift card this one did not work as well but I spent over an hour trying to get it to work all the Amazon site said was that the code given had already been redeemed. Of course I complained again and once again I've received no reply. It would seem that cruise direct has no intention of treating its customers correctly and I would advise anyone considering to book a cruise to reconsider using cruise direct.
Hello Ian, we are glad to see you were able to use the $100.00 coupon we resent to you. Rest assured that we take care of our customers and follow up with our promises. We expect the same from our guests. We are here to help, if you have additional questions feel free to contact us at 1-888-407-2784 or chat with us online at www.cruisedirect.com.
Have cruised many times with Cruisedirect, and it does not stop to amaze me the service provided. Great prices and and a fabulous customer service. I certainly do recommend Cruisedirect for your next cruise.
Cruise direct online chat is very responsive, helpful, and was patient with my multiple questions. They addressed my concerns and answered all my questions. I never felt rushed. They helped me to find the best stateroom for my family. I highly recommend checking them
Out.
Sam provided service above and beyond tonight. He deserves a raise! He answered every question and anticipated future questions. Solved my concern in minutes!
My customer representative was Carlos. It started off through a online chat service to inquire about my family's cruise trip. We had to book several rooms and Carlos was patient and awesome at what he did to find the best deal possible. Also, I was able to contact Carlos right away through his extension when I had questions. Thank you, Carlos!
I was trying to help my parents get their accounts set and receive their electronic tickets to finalise their trip. I had no idea how to do this and started a chat with Jorge. How lucky for me! Such a kind, fast and practical person. Jorge kindly showed me what to do step by step. And when i encountered a problem, he went out of his way by offering to do it himself.
Jorge, thank you so much!
My first experience using the chatting feature on this website has been absolutely great. The customer service person, Marlon Paronelmo assisted me with all of my questions in a very efficient and friendly manner. Based on my inquiries, Marlon presented several cruises options which made it easy for me to decide. Thanks,
Texted with Hans Vega on the site about how I couldn't make my cruise and he helped me every step of the way. Could not have asked for better customer support. This guy seriously deserves a raise for the amount of effort he put in to helping me out. 10/10
Overview
CruiseDirect has a rating of 3.3 stars from 187 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CruiseDirect most frequently mention customer service, online chat and jorge rodriguez. CruiseDirect ranks 2nd among Cruises sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Dear Coco,
Thank you for your interest in CruiseDirect.com
We apologize for the misprint on our site. All bookings made as of Nov 1,2021, can cancel without any cancellation fee from the agency. This does not include any cruise line penalties, however, as an agency we do not charge any cancellation fee.
We do have a best-price guarantee as long as we follow the rules and regulations of the cruise line. All bookings are subject to request for a price match as long as it is prior by at least 1 day before the final payment date. Once the final payment date arrives all bookings are locked into what they have.
Please let us know if you have any further questions.