CrowdtapReviews 347

I got suspended and did nothing wrong. PLEASE HELP idk what to do. Because i did a survey and got suspended for no reason

Crowdtap disabled my account again when i was nearing my gift card redemption. This is not the 1st time it has happened. Am sure they will come up with the same justification 1. Your responses did not meet our standards --- which will be rubbish as i always proof read my responses even for grammatical mistakes and punctuation as they suggest and to an extent i leave out the surveys that i don't qualify for. I had 2 surveys on my dashboard in which the answered NO as my response to 1st question yet the 2nd questions follows asking for more details.

2. The second common response i received earlier was we found multiple account under your name --- which again is bullish because i access my Crowdtap from mu laptop and surface tab and at times from mobile so if this is Crowdtap's categorization of multiple account then someone in Crowdtap needs to re-evaluate their policies.

I am going to report Crowdtap to BBB for their shoddy behavior, am sure they are getting their monies from the companies that are paying them to get the surveys out but when it comes to payout Crowdtap will lock you account and void your earnings.

When I first found this site, I was really excited and opened it all the time to answer questions. I found it to be a fun and easy way to voice opinions and get modestly rewarded for it. However, like many others, my account was recently disabled and I really had no idea why as I always answered honestly. When I put in a support ticket, I was told my account was "disabled due to multiple identified accounts". The problem is - I don't recall ever making multiple accounts on Crowdtap - I was just always logged in with my same account, so I don't know where the multiple accounts came from. Perhaps it's because I have multiple emails associated with my personal google account (you know, one personal, one business, on school, etc), and it somehow registered that as 'multiple accounts'? I'm not really sure, but when I asked a follow-up question to find out if they could tell me what accounts were under me so I could investigate if further as I was worried there might have been some sort of security breach on my end, the response I got back was very quick, but kind of rude... I was basically told the same thing "Your account has been deactivated due to multiple accounts coming from your location and device... We have thoroughly explained the reasons for deactivating your account and will not continue to discuss the matter. This will be our last form of communication with you regarding this issue". I don't think the reasons were thoroughly explained as it was the same response as I got the first time, and the closing of the issue without being fairly assessed seemed curt and rude... and left a bad taste in my mouth as I still don't believe I had multiple accounts - if I did have multiple accounts by accident, I only ever used one account, so it just didn't seem to make sense. So, overall, Crowdtap is great! Until you get disabled without adequate resolution and get cut off by rude customer service..

Crowdtap will disable your account under false pretenses, without giving you a valid explanation. Oh, they will tell you that you've "violated" their Terms of Service, but ignore you when you ask them to please explain. And you know why they ignore you? It's because they have no proof to back up their claim!

I was vaguely told by Crowdtap that I was guilty of "identified suspect account activity". I reached out to them through email, letting them know that there was no possible way, and I asked them to please explain. Have I heard from them? No. I've also been calling their office since Wednesday, leaving messages, and to no avail, I have not received an answer, nor a returned call. One of the times I called their office, the phone was answered but instead of someone talking to me on the line, I was instead able to hear background noise in the office as employees discussed what they plan on doing after they get off work, while ignoring me on the line. Why, you ask? Because Crowdtap has proven to be a poorly ran company, with a staff that lie to their customers so that they can disable accounts.

I have always been an honest Crowdtap user and I have always praised their company, getting others to join because of how I bragged about their app. And for them to blatantly lie, stating that I have misused their product... it's very disheartening. They have falsely questioned my integrity. I hope that their company is honorable enough to fix this mistake, and reactivate my account, as I have always used their services in an honest manner. I ask to not be punished for a mistake that I have NOT made.

I was shocked to see my account disabled when I was close to a reward after 3 weeks of doing surveys? I am contacting the NYS Attorney General's Office and filing a complaint. I feel this group is possible a front for gathering personal information for criminal intentions. I will let my taxes dollars investigate. Maybe they should understand that integrity matters. I also plan to contact many companies that they use to gather their product information.

Gary K.

I loved Crowdtap, and enjoyed doing the surveys for the past two years. A few days ago I noticed the name on my account was different. I reported this, and then found out my account was locked. Now I've been banned because somehow I violated some mysterious reason buried in the User Agreement in which nobody reads entirely. I see I am not the only one recently who's been banned for no apparent reason. This needs to be looked into, as in a few bad apples doesn't make everyone bad, and that people can make honest mistakes. That said, I was actually close to another gift card, and now my time has been wasted. Thanks for wasting my time.
Edit: Edit: Crowdtap contacted me, and still gave me the same vague reason as everybody else on why I was banned. The fact that that they stated that they looked at similar accounts means that this is a problem. And since they won't give me an answer as to what I violated, I have to draw my own conclusion: They banned me for being a minority and also be transgender. Yes, I believe they are racist and bigots toward the LGBTQ community, and will believe so until they provide concrete proof that I violated their terms. These are the type of people that when you say, "Black lives matter," they reply, "All lives matter." I have yet to see them address what's been going on with police and racial minorities since this all started, hence my view they are racists.

This issue was resolved this morning, so I updated my review to reflect update. I don't want to delete it altogether, as this may happen again in the future and people should be aware of that as it was very time/ effort consuming. So, I have calculated an average for my rating. A month ago I would've given this site 5 stars since I had been a very satisfied member for a year. Unfortunately, I believe there was some kind of error that blocked my account. I have tried to reach out to customer service 3 times over the course of 2 weeks and nothing. And as I am reviewing all recent reviews, it seems that this is becoming a widespread issue. If you're thinking of signing up. BEWARE!

I joined this site recently and was in the process of answering the profile questions. I kept getting warnings that I was breaking rules and not answering with quality responses. I answered everything honestly, wrote long answers to the open ended questions, etc. Account suspended. Emailed them and was told I broke rules. I asked how and they said I gave low quality answers. I asked for an example and was told again my answers were low quality, but they couldn't give me an example. They then told me that they would reactivate my account if I promised to answer with quality responses. So I log in today and immediately get flagged and not sure why since it was just a multiple choice question about what sports I like, I checked the ones I do and hit submit, account suspended. Not worth wasting my time on these scammers.

Well, I have been a member for quite a few months now and they decided to shut down my account yesterday because I have been logging in at work. They also shut down two other people in my office. I explained to support that our server is based in another state but they do not care. The funny thing is that they shut it down right after I cased out for another gift card. I hear they are doing that to a lot of people these days. You have been warned! You might spend a week answering questions, only to get shut down when you go to cash out.

I've been using Crowdtap for almost two years, I got a new laptop and suddenly my account is being denied access. This all started when I tried to redeem my reward and they denied my ID Verification request. I had a high amount of points that I was trying to redeem that I have been meticulously collecting, but all of a sudden I can't cash out or even access my account. I emailed them twice and have called them out on social media, but nothing seems to be working.