Crisis Text Line

Every call is the same. First you will be asked what's wrong. You will then upon being given a counselor asked the same thing back to back. If you say you are suicidal, they won't do a single thing about it. They will also ask you again if you are suicidal when you already said you were. Every single conversation they will ask if you have any friends and family to call. If you did, you probably wouldn't have called. They will then ask you what you did in the past that helps, tell you to do that, and hang up. EVERY. SINGLE. CALL. They will occasionally send you remarkably unhelpful and even insulting links. Many involve being off topic to your call, and others are coping technique sheets that involve such ingenious activities as walking the dog, lighting a candle, and chewing gum. I would also like to point out I was put on hold for an incredible amount of time when I made an attempt. Your four year old nephew is more insiteful, and may even make you chuckle. I have not a clue what these buffoons think they do to help. I often end up I listened to and more suicidal.

I struggle with autism, and this made me feel a little bit better, I guess. I agree with some of the other reviews here, it seemed like it just was a poorly programmed bot. After it ended it sent me to a survey. The last question on it was very strange "Do you have access to a gun?" Uh, what?

Might as well google "generic platitudes" because that might be more helpful than texting this number. Feels like you're talking to a bot the whole time. I would love to meet anyone who found this number remotely helpful.

Robotic responses, inflexibility, selfishness, tone policing.

Also, as an autistic man, I'm done being "corrected" on language regarding autistic people. Don't ever tell an autistic person " the correct way is 'person with autism'.

Counselors are dismissive, and when hurtful, they are unapologetic, passive aggressive,

There us no way to reach a human being with a first and last name regarding their $#*!ty training on counseling and working with autistic folks.

This crisis line can leave you worse off than you were.

Do not recommend this to friends. They will certainly not have an actual person reach out to fix this. They'll just give lip service to get the credit without the leg work.

The CEO makes more than Philadelphia's school superintendent. They are thieves hiding in a non profit.

I've been waiting for a response for 4 hours now to my text. I've tried 6 times. I keep getting automated responses about High Call Volumes with links to advice on how to breathe. Hate the state of mental health support in this country.

Crisis Text Line also shares data with for-profit companies, skirts their ethics review board, and fails to deescalate 40% of calls.

Man, today was rough, and Crisis Text Line? Total letdown again. Gave their Spanish line a shot, but man, over 45 minutes just hanging on. Finally got through, but their Spanish? So choppy, felt like I was talking to Google Translate or something. Tried flipping over to their English line too, but bailed after an hour-long ghosting session.

Switched gears to 988, and what a difference! Quick, on-the-ball service. Makes you wonder why we even bother with that half-baked Crisis Text Line, right? 988's the real deal, instant help when you need it.

It was all so scripted, wrote about being raped and was only told "Thats brave of you to say." I was like no girl i wanna kill myself and I laughed out loud at the responce. "Thank you for sharing all of this. I am honestly impressed with your perseverance and strength to come so far with such difficult thoughts."

They also take forever to reply, clearly copy and pasting. I'm sitting with a razor blade in my hands shaking and people really be taking all the time in the world.

I wanted to talk to someone because I was feeling extremely isolated. The responses left me feeling worse than I did before I contacted them. Everything was so depersonalized and generic that it didn't feel like I was talking to a real person at all. All I got were a few generic lines like "That must be hard to go through, you are brave for reaching out." It is unfortunately not a helpful service.

Made my night worse. Only positive thing was I was connected relatively quickly. I explained what was happening and that I was on the verge of a panic attack and he completely glossed over what I was saying and told me I should check my house for intruders while I could barely stand up. Couldn't find any place to leave feedback on the specific "counselor" so I'm here. Based on the other reviews as well, this place isn't worth texting and may do more harm than good.

Completely stilted and scripted, it literally had me wondering if I was talking to a poorly programmed bot. I stopped the conversation after getting three responses in 30 minutes of zero substance. I tried prompting ChatGPT with my concerns and it gave me more helpful responses. So, quite literally, you're better off talking to an AI chatbot than what purports to be an actual human with crisis training.

I texted ******* at first and waited 45 min for a counselor. During this wait, I also tried 988 and got someone immediately after asking a series of annoying questions including three capchas. I stated I was having nonstop night terrors all night and had a fear of going back to a hospital that abused me. The idiot on the other end terrified me by trying to send me back.

I end the conversation after stating again I was in no harm to answer *******. There, I got asked what was causing my night terrors a whopping three times back to back. My first answer apparently wasn't enough for them and my second answer of I already answered that didn't seem to make it clear that the guy was obnoxious as all hell.

Dealing with these idiots will increase any problem you have.

I had my first experience with Crisis Text Line on Facebook Messenger about two years ago. Ever since then I have been attempting to get the attention of the board of directors and specifically Doctor Aifee Nobel.

No luck. I am glad that there is now a 988 text based crisis line available.

I agree, reading these one and two star reviews from site jabber is much more therapeutic than interfacing with a trained dumbed down human counselor.

This service does more harm than good being online without address to real focus of customer quality reviews.

Thank You.

I also have tried the interface on WhatsApp, same issues.

I have an exceptionally hard time believing this is a real person who thinks my name might be Mania. It's like this every call. In the end, they don't listen and give you resources outside of that you need.

At least I got a laugh. My sense of humor is busted. The last thing I said before they closed the chat was "Still feeling hopeless but I guess I can be hopeless longer..." And they closed the chat. They say some rehearsed bull and then spit it at you, send some pdf file with coping skills and call it good. I'd suggest just going to the ER when you feel that way. Or finding someone you trust even though that's a pretty rare find. Those are your best resources.

I'm still waiting after 5 hours to get a response. So much for crisis text line. I have hit an all time low an the last thing it could think of let me down. Thanks $#*!s

I'm really not satisfied with this hotline at all. Every time I have contacted these people, they basically just repeat what I said, but as a question. And no, I can't go take a walk because I want to kill myself, its 2:56 in the morning-

I texted the line having suicidal thoughts, hoping to feel better. But their answers are so canned/scripted that it's even more alienating. They'll say, "gosh, dealing with (insert situation here) sounds hard, I'm glad you reached out today," two or three times, then send you a gif of a bubble popping to help you "reduce stress," then end the conversation. It's not helping anyone. I feel bad for people who get a gif of a bubble and a canned response right before they actually take the plunge. I didn't, obviously, but I have plenty of alcohol to help me forget that awful interaction.

I called telling them my situation trying to get help and safety but they ended up calling the police on me defending my abuser... I'M THE VICTIM, IN BEING ABUSED and they had cops come trying to arrest me for wanting to protect myself. YOU WILL DIE BEFORE GETTING SOME HELP FROM THESE PEOPLE!

Texting the crisis text line connects you to a real person anonymously. The 1st make sure you are safe and not going to hurt yourself. Then they talk to you as long as you need to get over the "hump" of anxiety, depression, fears or whatever it is you are dealing with. I have used this service several times and it always helps to know that there is someone who cares enough to take the time to talk to a stranger, free of charge. They take time away from their own life to help others going through a hard time.