Cricket Wireless

Terrible business practices and outrages customer service. I bought a new phone through cricket and everything was going pretty smoothly until my services stopped working. I called and chatted with many reps I stopped counting after the 10th rep and they kept telling me to do different things and buy new SIM cards. All in all I spent about $100 on a combination of multiple SIM cards because apparently they were defective (each is $10 and non refundable) and I had to pay 2 months of services upfront ($30/mo) cricket is the absolute worst company to exist. A 1 Star is too generous. If I could give these people a negative star, I'd give them -5 stars for being difficult and making me spend a whole lot more money than necessary. The reps were so untrained, and had no knowledge about my problem. It's a sober reminder of how cheap companies actually suck. So please stop giving your money to such a corrupt company and let the markets eat this company to the ground

I am a Senior Citizen. Cricket just ripped me off for $120.00. When I signed up nobody informed me there were no refunds for an unused month. This is a terrible way to treat Seniors. Never ever sign up with Cricket.

They changed their international plan to exclude the country I call. No refunds allowed. I paid my bill and immediately called to chat about this and said I needed to cancel because I require international. Told NO refunds for prepaid services, EVER for the month i literally JUST paid moments ago. Will dispute with my bank and go to Republic or ANYONE else. Had service for 2+ years and while it was 'ok' they have been out-priced by lots of other places the last year. This was the straw. No loyalty to customers and no 'get what you pay for'.

I am a very long time dedicated customer of cricket cell phone service.in the many years I have been a customer, I have literally had to buy at least 10 plus Cricket phones. They are junk! They all do the same thing everytime. They last about a year, then they keep malfunctioning over and over... you live in the Cricket phone store constantly trying to get these horrible phones fixed... the only reason I stay here is because they are a little cheaper monthly costs than other phone carriers... that's it! If they ever go up I will quit them in a minute. Very very fustrating and disappointing... A serious customer...

I have been a customer for years.bought several phones payed $1000 s in phone bills spent 2 hrs in store and 1 on the phone to get nowhere looks like it's time to say goodbye to cricket had my dl in the store for 2 days and never tried letting me know that they had them very disappointed in cricket

I tried to contact Cricket Service several times, hold times averaged around 30 minutes according to their automated system. No way! It was over one hour and I got disconnected the first time I called after waiting 28 minutes. The representatives read from a script and if you want to state your reason for calling you have to sit through the speal, they then ask your phone number and zip code. I got transferred to a different associate for phone replacement and it took another 22 minutes.
NOT good customer service at all!
My Motorola phone I got from them is total junk!

I spent more than 5 hours collectively on the phone. The frustration over the change to 5G is incredible. First, I tried chatting online regarding my inability to get logged in. It was impossible for the agent to understand that I was not getting the text alerts. After 2 hours I gave up. I called their number this morning, fortunately I reached an agent this morning that explained emails are no longer used. I created a new account. Then proceeded to order a new phone since my old one will not work anymore. Process was rather painless, but the selection is dismal unless you want to pay. I went to order my husband's phone; system would not let me. First, I have to receive my new phone and activate it before I can place an order for the other phone even though we clearly have 2 phone numbers on file. Ridiculous. Terrible customer service, long waits, not a very well thought out plan to upgrade. I have actually been with Cricket before it was Cricket (Einstein) but I will be changing now.

It seems cricket corporate goes out of their way to provide suck service. You get a good price on the product, but the service is terrible. I HATE Cricket! Any disputes, resolutions, change of payments require a 10 mile trip. The store personnel do a good job, but Cricket corporate is worthless. Try and find a number to reach a real person at corporate. All they want is your $$$$$, screw you is their mantra. I guess there is some truth in the saying, "you get what you pay for." Look seriously for other providers if you expect some semblance of concern. The ONLY concern they have for the cutomer is getting their $. I wish that they would call me.

I cannot access account for 4 days. Called Cricket 2 days ago and they said its a software issue. It'll be fixed soon. Would I like to pay my bill. Since I cant access account I said not until you fix my account! Do not use Cricket. Stores are worthless when you have issues. Was told if I didn't buy from the store they wouldn't help. Customer service is equally pathetic.

The store I went to is on Charleston and Lamb. There was a very friendly and helpful young lady. I believe her name was Guadalupe she helped me switch over and get a phone! I was running short on time and I called ahead to make sure she had the phone I wanted and she did I just went in set up my plan and she sold me some accessories and I was out the door. Very helpful young lady.

This company is a joke they have been double charging me for mobile Hotspot and now that I have caught it I now being told I used the data and that I can't be refunded had the nerve to offer me a $20 credit when they owe me over $100. I did not authorize cricket to Double charge me. I have reported this to bbb because you can't get any good help from customer service.

My wife and I each traded in our phones. Gregory (Greg) was very informative and patience with us. He took his time to make sure we were comfortable with our phones and answered all of our questions. Great customer service..

Called India. No I called cricket customer service... got India... Thought they spoke English. Thought they would be helpful and polite. I was wrong! These guys suck! Lazy Customer service in a language that sounded like a drunk with marbles in there mouth. Try repeating. I need help reactivating my voice mail. 20 times... then try to be calm and patient. Hello hello are you still there. Hello... sorry could you repeat? What I can assist you with?... on and on and on.Hung up on that $#*!... ole. Called again got a nice professional lady... But she couldn't help. Thanked her and hung up. Called three stores here in Colorado... they were clueless to help... Great! The jerk jerk says
Oh we don't do that tech stuff at the store. Why you ask? Because they are LAZY? Decision.? I'm Going to another company.

I saw a commercial for CricketWireless during the Superbowl. I think Cricket Wireless needs to spend money on training his stuff, customer service. They are very rude and unprofessional. They will hang up on you if you request to speak to a supervisor after they put you on hold for 45 minutes. Not once, but twice. But not everything about Cricket is bad. Their prices are reasonable. Sometimes, you need a little mortgage to keep up with Verizon.

You decide for yourself. Nasty bad customer service versus expensive service. That's the tale of two phone services.