Overview
Cover & All UK has a rating of 4.7 stars from 13,668 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cover & All UK most frequently mention good quality, excellent service and quick delivery. Cover & All UK ranks 2nd among Home Decor sites.
Instant Feedback
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Ordered two clear roller Banks one was okay the other was damaged as shown in the photograph. I provided all the extra information they asked for and I've not heard anything back since don't know what to do.
Hi Irene, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
The whole process was excellent. The product was top quality, maybe too good for the simple job required of it but I'm hoping that the impression I've got on receipt of the goods will last long term. I fully expect the cover to ensure our cushions are waterproof protected for many years to come. Well done Covers and All. Thank you.
Hey Pete! Thank you so much for your thoughtful review! We're delighted to hear that the entire experience—from ordering to receiving your cover—was a positive one. It’s great to know the quality exceeded your expectations, even for a simple job. We’re confident that your cover will provide long-lasting protection for your cushions, and it means a lot to us that you’re placing your trust in Covers & All. Thanks again for your support—we look forward to serving you again in the future!
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Hey Mark! Thank you for the 5-star rating! We’re thrilled you had a positive experience with us. Your feedback is incredibly encouraging, and we’re excited to continue providing you with the best experiences. If you need anything else, don’t hesitate to reach out.
Hello! Thank you for the 5-star rating! We’re thrilled you had a positive experience with us. Your feedback is incredibly encouraging, and we’re excited to continue providing you with the best experiences. If you need anything else, don’t hesitate to reach out.
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Cover was brilliant. Just what I wanted. Fitted perfectly over the heat pumps. The only criticism was the courier UPS. They gave inaccurate times of delivery and when the courier actually arrived at a totally different time than was said, he just said UPS delivery times are completely unreliable. You'd do better to use DPD or a local company like Yodel.
Hey Roger! Thank you for your wonderful feedback! We're so pleased to hear that the cover was exactly what you needed and fit perfectly over your heat pumps – that's exactly what we aim for. We truly appreciate you pointing out the issue with the delivery service. We understand how important accurate delivery updates are, and we're sorry for the inconvenience caused by the courier's timing. Your comments about UPS have been noted, and we’ll definitely review this with our logistics team to explore more reliable options. Thanks again for your valuable input – it helps us improve both our products and services. We look forward to serving you again soon!
Would recommend these custom made covers as they fit like a glove after the designers took time to go round every possible dimension with me. Just took a while to come, but am very pleased with them. Though they are expensive compared to an off the peg item I feel they are worth it for the fit and quality.
Hey Geoff! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Excellent service from this company. The product is very well made and when it had been delivered to the wrong address by fedex the customer services response was very quick and the issue soon got resolved
Hey Jayne! Thank you so much for your wonderful review! We're delighted to hear that you’re happy with your coffee table cover and found the product to be well made. We also appreciate your patience regarding the delivery issue, and we're glad our customer service team was able to step in quickly and resolve it for you. Your satisfaction means a lot to us! We look forward to serving you again in the future.
I am not sure if I will order again as my trust is gone. I really dont understand what happened and why I received completely the wrong product. I am very sad as I was really looking forward to getting nice cushion covers for my outdoor sofa.
Hi Tooba, Thank you for your feedback. We're sorry to hear the product you received didn’t match your expectations. After carefully reviewing the order, we noticed that the product selected at checkout was custom covers, which is different from cushion covers. Custom covers are open-bottomed for general use, while cushion covers are fully enclosed and made specifically for cushions. Since both are listed under separate product categories, the order was processed exactly as placed. We're happy to assist you in placing a new order for the correct item. You can view cushion covers here - https://www.coversandall.com/cushion-pillow-covers/outdoor-cushion-covers/custom-shape-cushion-cover-p If you have any questions or need help choosing the right product, our team is available 24/7 and ready to support you.
I hope I have ordered zips for all the cushion covers. It's a little misleading, not quite as clear as it could be. This sentance I wrote at the beginning of the process it shows how confusing the whole process is. Product sewing is very poor the inner edges are not finished this causes fraying, cost escalated for me two and a half times the original quote. The correspondence was extremely poor and not clear. When I asked for clarification the same email was sent that did not make any sense. The piping a five year old could make a better job.
Hey Barbara! Thank you for your feedback! We understand that selecting the right options can sometimes be confusing. Rest assured, your cushion covers have been ordered with the specified tie downs i.e. Split zipper options. If you need any further clarification, please don’t hesitate to reach out to us—we’re happy to assist you!
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Hey Michael! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
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Hey Julia! Thank you for the 5-star rating! We’re thrilled you had a positive experience with us. Your feedback is incredibly encouraging, and we’re excited to continue providing you with the best experiences. If you need anything else, don’t hesitate to reach out.
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Thank you for the 5-star rating! We’re thrilled you had a positive experience with us. Your feedback is incredibly encouraging, and we’re excited to continue providing you with the best experiences. If you need anything else, don’t hesitate to reach out.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Craig! We are delighted to hear that you are pleased with our product/ service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!