CoffeeBeanDirectReviews 46

I have been a subscriber of Coffee Bean Direct products since February of 2012 when my late brother, who was already purchasing from Coffee Bean Direct, suggested I give them a try. Wife and I are coffee lovers - - - kitchen is decorated in coffee decor - - and there is no doubt that Coffee Bean Direct is a gem.

Product wise, we have tried a variety over the years and never a 1 has disappointed. Beans are always freshly roasted and there is NOTHING that beats the smell of opening a new 5lb bag and getting that whiff of heaven. Our current favorite is Grandpa's Blend... amazing blend of beans and just the right roast for a smooth cup of coffee. Our second favorite is the Hawaiian Kona Blend which we purchase for our RV trips.

Product is excellent but even more so, if that is possible, is their service. I'm in NC now (been here since 1989) and know Frenchtown well as I grew up in Pittstown. Their staff is top shelf. Always helpful. Always responsive. Always providing a smile and good cheer. Recently worked with Shawna and what a pleasant person who answered my inquiry quickly and was not "robotic". Thank you Shawna and thank you Coffee Bean Direct team.

So glad to see this company flourishing and wish them many more years of success. Please don't change who you are for in large part it is what you are!

Talking with Anthony was phenomenal! Never had a customer service representative that actually cares for their customers and explains everything I needed to know. Very professional and people like this deserves our business! Kyle G.

Organic SWP Decaf City Roast Mexican whole bean coffee from CoffeeBeanDirect is full bodied and delicious. I enjoy it daily, and I appreciate the competitive pricing, prompt shipping, and excellent customer service.

Just received my order. I ordered the wrong item (my fault, not theirs). They fixed the problem better than I would have ever expected.
Wonderful company. One of the best customer service departments I've dealt with.

BUYER BEWARE: We have ordered from CoffeeBeanDirect through Amazon many times with no issue until today. Coffee package arrived with a 1 inch slash while the Amazon packaging has no cuts or tears. Tried to get refund or exchange; but, CoffeeBeanDirect does not believe in their products enough to have a refund/exchange policy and this is OK with Amazon. Would like to give zero rating but not allowed.

I'd be a happy camper. I was seriously paying 43$ a pound for Kona years back. My friend slapped me silly. I researched for weeks until I pulled the plug and chose coffeebeandirect.
Now on a scale from 1-10 giving my Kona let's say an 8. Not just the taste, but I'd actually sit and write down how I felt in a 30 min period.
If I felt like actually getting on the phone or engaging in a conversation with my GF. It was a great coffee. So I give coffeebeandirect a 7.9. Where as I'd give Starbucks a 2. I'd just hang up on her or not even think of her or no motivation for much else after stoolbucks.
That being said. Omg. I had a problem with orders twice with coffeebeandirect. That were simple mistakes. They made it Right and then some without me having to open my mouth.
I am in awe with customer service!
For anyone out here that I've read saying anything different. I shrug my shoulders and say. Nope, that's not my experience what so ever. It's not in their nature.
I've purchased a nice Electra micro casa. I've had coffee tasting gatherings looking at the creme, the flow, how long the creme lasted, the taste as well as. Do you all feel like chatting with your companions within half an hour test as well :)
Not the jittery feeling that cheap beans give or coffee shop beans. Oh, for a time I went to illy roasted beans. Illy has not even come close to quality of coffeebeandirect according to my studies. Not even close.
So, I thank coffee bean direct for a well done, well ran business.

I bought 5lb of Decaf green beans (10lb total) on two different occasions. 5lb of Colombian and 5lb of Sumatra decaf green beans. Both times, the bag had 15 to 20% of shrapnel unusable beans. Worse many of the shrapnel beans go through the drum of my roaster threatening to break the rotating mechanism by blocking the rotation. Despite my best effort to triage the beans between real beans and shrapnel, the problem still occurs. Clearly they do not triage their decaf beans, just bag it up and send poor quality product to the customer, congrats!
Such a shame really. Haven't heard from their customer support yet, if ever. Will update review if I do based on their actions if any. I do not recommend buying any decaf green bean from them. At your own risks.

I had a subscription with this company for some time, it worked well, COVID hit, they shut down. I stop receiving shipments, as expected, and their online system indicates that these orders are all "processing". So finally I notice that, even though these orders haven't arrived, and they're still marked "processing", the company *has* charged my account. So I call them to say that I want to cancel those pending orders and refund the charges, and they tell me that a) the orders have shipped, b) the orders were delivered (months ago), and c) they're not giving me any refunds! And, by the way, the website only says "processing" because of some software glitch. I was so angry that I stepped it all the way up to the owner, "Andrew" (Esserman, presumably), who accused me of lying to him. I could care less about the cash, I picked up the phone because I thought my account was charged as an oversight and I didn't want to keep forgetting to deal with it. Thirty minutes later I'm telling the owner of the company where to stick it, and I can't believe what a trashy business this is! And now I have to go through the trouble of reporting these charges as fraudulent! What a waste of time and emotion! Based on the other recent negative reviews here, I wonder if it's not intentional - I'm sure they're short on business just like everyone else, and they seem scummy enough to just keep the $$ instead of owning their mistakes.

I ordered my coffee before the holiday shipping rush, I thought. After fedex(useless) failed to deliver on scheduled date they pushed delivery out another 3 days. On Monday I called CBD to see what went wrong and was told,"due to holiday things are running behind, do not worry your coffee WILL BE DELIVERED Tuesday". Tuesday came and NO DELIVERY, so I opened a PayPal dispute and requested a refund since the delivery was 5 days late and I purchased locally. CBD responded that they had spoken to fedex(useless) and they were ASSURED delivery for Wednesday. Within 1 hour of their response fedex(useless) updated the status of delivery to state scheduled delivery was now THURSDAY(today). After I watched the fedex(useless) driver pass my house this morning I called fedex(useless) and was informed that CBD had filed a request for return on WEDNESDAY! I went to PayPal expecting to see my refund but NONE had been issued. These scumbags do not provide the product I purchased and because I complained they turned the delivery around and are holding my money. SCUMBAG LIARS, DO NOT BUY FROM THEM!

I've subscribed for about a year and the quality of the beans is consistently good. But I canceled my subscriptions because of their extremely poor processing and shipping practices. First they charge you for the purchase. Then then they take 2-3 days on average to "process" the order. Then it takes 3-5 days to actually get the order. They're in NJ and I'm in FL and this snail-paced process isn't normal or necessary. Oh, and everything stops on Sat and Sun. That means a couple more days delay in fulfilling an order. Their people have made it clear that they have no intention of remedying this situation.

This was our second order for a 5 pound container of Sencha green tea. One container lasts our family just over a year, since we serve this wonderful green tea iced at least once a day during meals. The package arrived within three days in excellent condition. The lady who accepted our order was very knowledgeable and helpful. We would have absolulely no hesitation placing additional orders with CoffeeBeanDirect. Excellent folks with whom to do business!

For a large scale roaster, these guys have an excellent grasp on the small roaster market. I've been grinding my own beans for 2+ years now and tend to try a new roaster every month. I'm not particularly cheap but I do have a problem paying $15-$20 for a 12oz bag. So, I search for price And quality. I really liked the 21/2 lb bag and for a little less than $30 it's a real deal. Lastly, as an experienced espresso maker, the coffee is as good as many single source suppliers. Costa Rican Blend.