Clera Windows + DoorsReviews 189

They replaced and installed 4 windows for us. Once we were able to arrange an installation date, I was amazed at how quickly they installed the windows. There was really no prep work for me, they worked around beds and dressers and kept the existing framing in place - in and out in a few hours. This was a great experience, highly recommended.

I am writing this review to let other people know what kind people we are dealing with. My front window was I stalled looked great but every time it rained it would leak it ruin my dry wall. I called Gary Gainham Branch Manager he was no help but they sent one of there installers but he wanted 300 dollars to fix problem l paid him. But the next time it rained it leak again. Now I have been getting the runaround. Ron the installer wants another 300 dollars to come back to try again. They must think l am crazy.

We ordered our windows and patio door in July. Told they would be here in October. Nobody followed up I had to keep contacting them to see what was happening.
All we got were excuses (COVID of course - how easy to make that excuse). In fact the patio door makers were on strike for 7 weeks but we were not given the option to change our request to another company.
A Canadian company but everything made in the US (we would not have dealt with them if we had known).
Now it is December 1st and still nothing but promises. They have our money but nothing coming to us except a useless paper warranty on non-existent windows.
Stay away, I wish we had.

I've had my windows replaced plus added a Bay Window which is the problem right now cause it's plastic frame is cracking. We've had it repaired with some type of hiding compound by the representative but the job did not last. I've been trying to get a replacement but it's been way before November 2019 and still waiting. That is on top of waiting for a rep to call and more. This issue has been ongoing since early 2019. Not very happy.
I would think twice to refer this company.

Had 13 windows and sliding door replaced 2 1/2 years ago. Salesman was eager to sell ans was very attentive pre sale. The sliding door lock was faulty from day one. The first time the slider lock broke, it took appeox 2 weeks for someone to respond. It was temporarily resolved by a quick fix solution. Fast forward to today, this is the 4th time the lock has broken. I asked them to relace the door which they won't. I am still waiting for them take care of the problem. Customer Service is a joke. Rita, the Manager laughed when I told her myc concern. The sales Rep Steve will not return calls. I have had it and am taking legal action.

I needed a replacement crank for my four year old window. When I called the company they said they could send out a replacement part for free. I agreed and thought that was great. The next email I got from them asked that I go to Home Stars and give a review. Since this seemed to go well I gave a positive review. Boy was that a mistake. I first contacted them on June 3rd - now, over a month ago.
When the piece didn't arrive after two weeks I emailed to follow up and was told they would be shipping the piece the following week, they said it was shipped June 26th by Canada Post. On July 7th I emailed again to follow up becz at the point it was six days since they said it was shipped. A few more back and forth emails to see if I received the piece - the answer was always no.
I see the others reviews from unsatisfied customers, and figure they give you the run around and and hope that you will just give up and go away.

I was finally contacted by the Customer Service rep for Clera end of January. Rita took time to listen to the issues we were facing with reaching the company re: our cracked bay window within the first 2 months of installation last fall. She immediately offered to get the window replaced after hearing our story. Rita followed up with us consistently throughout and ensured our windows were replaced.
I have nothing good to say about our sales rep that we were working with, otherwise great quality windows. Would get my two doors replaced with Clera in the Future.

Ray had visited my house a week ago. I had done my extensive homework online before calling Clera. I received their flyer in the mail and decided to give them a shot. I was blown away by the service i received from Ray. He was just so informative and knew what he was talking about. I was also very impressed with the quality of the window. The vinyl and the extrusions are really engineered to perfection. Over all we decided to purchase our windows with Clera. Thank you Ray, looking forward to our installations in a few months!

Vieglais

My husband and I were impressed with the salesman Terry, along with the quality of product and company reputation. The pricing was fair and the installation impeccable
BM

Our main door was promised to be done in 4 to 6 weeks. I called after the 8h week. The guy replacing the sales rep said it is finish and the installer will call me for the installation. No one called me back. I called Alex the installer and he said he does not know anything about it. He said he will check the factory he never called me back. I called customer service 3 times, on one called me back. The sales rep came back from vacation and told me he will check the factory and will call me back. He never did. Until It was already the 15th week and I am already beside myself. Finally installed after 16 weeks and after tons of phone calls and aggravations. Paying $5200 for a door was not worth it.

I do not recommend! They need to be careful who they hire to represent their company. I was assaulted by one of their employees by random attack while driving in Peterborough. The man got out of his vehicle and went to punch me and instead broke my mirror and went into a full on rage attack before getting back into his company truck and trying to flee the scene

***edit: The man who assaulted me is also the owner of the company! Beware who you let in your house

***edit: The man is now threatening my life by calling my home phone number and place of business leaving vulgar messages

He goes by the name Dave Crawford, Mike Crawford, or James Leclerc

I have proof of messages from this man from number *******444, voicemails, as well as Facebook threats

Thank you for responding after several attempts to call and text... with NO RESPONSE. It took me to write a review to get an answer back!
Now you are suggesting the company cannot match the paint for the door.
We do not want paint to touch up the defects. WE have spoken to several other door manufacturers and they agree. This should not have happened!
We were not told of the product being defective., If we were made aware we would not have chosen that front door.
It is not our fault the door cannot take everyday usage.
We have spent thousands of dollars for this crap of a product!
And we were referred by a family member, I would be embarrassed to offer this type of product,
If anything I would go above and beyond with customer service to assure the client is happy.
We want our money back so we can go to shop somewhere else where the company can deliver and install a great product with excellent customer service!

We have had almost all our windows replaced by Clera over the past years. The first set were different then the next set we ordered (next were less quality especially the night locks) but were to be of the same standard. Earlier this year, one of our older ones (5 yrs) broke. You couldn't open it without it shifting and being difficult to close (note, this window was rarely used). We called Clera and it took several months for someone to come out to look. They left with no promise of when it would be fixed. Now 2 months later after we called someone is finally coming. However, we were just informed that WE will be responsible for labor cost@ 75/hr for first hour and 50 after that! Watch out for the LIFETIME WARRANTY. No sales person will tell you that it's only parts. Now we're responsible for a cost when it was a defect in their window. Will never recommend or purchase from Clera again.