Clearly

Horrible recent experience. Paid for a $300 order of daily contacts. A month later, they still haven't shipped, and clearly will not allow me to cancel the order, nor will they give me any sense of when (or even if) it will ever ship. Called multiple times, each time I was told someone would get back to me with an update. No one ever got back to me, I had to keep calling. They won't even refund the $20 in shipping in handling. Stay away from this company!

Received my contact lenses quickly. However, there is something off with the lenses, so my vision is not very good. While it has been some time since I have ordered from Clearly, the prescription and lens brand/type that I use has not changed in years. Therefore, I am unsure why these pairs are not working very well.

I ordered my glasses and got them within 7 days. No complaints there, however the day I received my glasses, clearly took more money from my credit card. The exact same amount as I had paid a week prior. And customer service tells me it's a bank problem not their problem? I called looking for a simple refund and it's been made difficult. There was absolutely no reason to take additional funds when i had already received the glasses.

Horrible product. Not one but both of my glasses fell apart. I had to buy a new pair of readers for some reason. The distance glasses fell apart during a drivers exam! I had to get someone to pick up a 56 foot long bus. I was there for over an hour blocking traffic. I failed btw. What a terrible product. Absolute garbage! Save your money go elsewhere!

I love the look, price, and extra-thin lenses of both pairs I bought. Too bad the screws and nuts on one pair were loose upon receipt, like other customers have reported. The reply from customer service, when I asked them to send me a screwdriver and wrench (wholesale cost maybe $2 plus $1 postage), was to pay an optician to repair them. Not great.
The spoon of sugar offered with this bitter medicine was a small credit toward another pair of glasses, but only good for 90 days! No thank you.

Despite months of emails and phone call and endless apologies from them there is no consumer complaints supervisor able to provide the glasses ordered when mistakes happen. They have consistently sent wrong glasses over last 10 months. They take hours apologising and saying they will fix it but still not. Take care with your experience. It may be quicker to go to Dispute Resolution of Civil Courts than wait for customer service to respond. Easier to deal with in person opticians or try other online companies.

Placed an order for two boxes of contacts upon checkout it states assembly time is one day, it has been about 24 hours now and my order has yet to be shipped, called to ask what's going on and they have informed me assembly time is actually 3-5 business days. I find this extremely deceiving and wrong, they have offered to "try" to waive the express shipping I paid for as I will not be receiving them in the guaranteed time frame I was expecting, very disappointed.

I'm very glad I purchased my daughter's eye glasses from Clearly. I checked out prices in local stores and it was extremely expensive, even with their phony discount sales. I worked in Asia for a number of years and know the cost of eyewear. There is no reason to pay such marked up prices. The eye glasses I purchased from Clearly was of good quality and at a reasonable price. Ordering was easy, shipping was fast and the presentation on arrival was excellent. I would highly recommend others to purchase their eyewear from Clearly. Don't bother with the over priced retail stores.

I've been ordering contacts from Clearly for years but this was the first time I ordered glasses and I'm very pleased with order. What is received was close to my expectation and great quality for the price.

Ordering and delivery went smoothly... but TWO of my monthly contacts ripped within days of opening them. One actually broke into 2 pieces while wearing it and I spent 30 uncomfortable minutes trying to fish out the piece that was lodged in my eye socket. Days later, another one ripped. I also remember this happening at Christmas time with this same brand (contact breaking into 2 pieces in my eye) but I thought it was a one-off thing. Now I am sure this is a brand thing and will be looking at buying a different brand. I still confident that Clearly provides a good service but I am very dissatisfied with the actual product.

After some initial problems with warranty, Clearly quickly rectified the problem and came through with the same excellent customer service that I have experienced from them throughout the years. I will remain a loyal customer and recommend to friends and family based on the customer service alone. The supervisor that contacted me was eager to help, and I could tell she genuinely wants the customers to be satisfied.

Thanks Clearly, this kind of service is exemplary!

I ordered my eyeglasses last year with added C shield, which was supposed to keep my eyeglasses clean for a longer time and make it easier for me to clean them. But I can say it was waste of money since it is impossible to clean it. I kept cleaning them every 20 minutes or half an hour. I had to go out and buy another pair from a local optician's office.