If your stores do not carry the XXS size then how can I exchange in store?
Why should I have to place another order for the same item and pay more when all I need is a change in size?
Seems to me that if you are going to sell XXS size you need to make them available in store or you need to accept exchanges online so the customer gets what they want for the same price as originally paid.
I originally paid $61.88 for the Harley jeans in XS, but these were too big so I rang around several stores looking to exchange only to find out XXS are usually not carried instore and if I needed the XXS I had to re-order online, so now the XXS Harley jean is costing me $89.99 that is a difference of $28.075 that is BIG difference to pay for a simple change in size and surely you can see why I am unhappy
Perhaps in these circumstance where you prevent your customers from accessing exchanges due to not carrying all sizes in stores customers should first be made aware before purchasing. If I had been aware I would have ordered the XS and the XXS at the same time but I was not made aware and am now paying for it.

Horrible, dresses never arrived. No refund issued, no customer service for help… doesn't return emails.

I just received my earings, ordered through Amazon. I just love them! Thank you for attention to detail.

I almost feel like there must be 2 sites with the same name because my experience does not match others. Shipping was fast, return process was fast for one item (nothing wrong with it just looking for something in particular and the other item was perfect). Fit was great. Quality is on par for the price I paid, which was not full price. I even ordered another outfit for work and it shipped fast too. My experience thus far has been very pleasant. I was skeptical but after trying so many places they had what I needed at a price my wallet was happy with so I took a gamble. Glad I did!

I have spent enough at city chic to be treated better. Return policy is abysmal... not worth sending back... will sell on FB market... I am disappointed. Will only shop thru Penningtons. Their customer service and return policies are amazing... I gave them a 2 star because I really like the styles... but it is not worth it for me in Canada!