Cheap Caribbean

One stop shop. This company is it Just finished booking Jamaica for the 3rd time. Had the pleasure to speak with Tanya Garcia. She was amazing

Please do NOT book with Cheap Caribbean! We booked a trip in January 2022 for April 28th 2022. Everything was ok at first we paid, got our hotel details, flight reservations, conformation emails. We show up to the airport the day of our trip and find out there were no flights to Cancun that day in fact Frontier airlines stated this flight didn't even exist. We called Cheap Caribbean immediately from the airport and they were clueless and couldn't resolve the issue. I have spent countless hours on the phone with them and every time I call I talk to someone new who has no clue about my situation and have to explain it all over again. As many times as I've called and talked to someone you would think someone would know what is going on and could resolve this issue but NOTHING. Frontier airlines refunded our money back in a timely manner. However, they had to refund it back to Cheap Caribbean since we booked through them and yet Cheap Caribbean still hasn't even gave us our flight money back. We paid a total of 1,375 for this trip. Their customer service is absolutely horrible. I've sent numerous emails as well and have received no responses. We are now seeking legal action! Please take my advice and save your time, energy and money and book somewhere else.

Cheap Caribbean always does me and family great. I never have any issues or problems. Amster is always there when needed.

We booked on cheap Caribbean for the pyramid at the grand oasis Cancun. TAKE YOUR MONEY ELSEWHERE! We experienced major issues from start to finish on our trip. My best friend and I decided to book this together and we specifically booked 2 beds, upon arrival they told us they only had a room with one king size bed available.
We then ventured up to our room and upon entering smelled the strongest Gasoline aroma in our room. An open container of gasoline had been left open in our room. We had to move out of that room an into a different room. Next, we tried to go enjoy the pools and amenities as advertised, except the entire resort was overtaken with kids on Spring break. Be especially careful not to book this "adults only" resort during college spring break season. Your trip will not be relaxing or fun. We purchased an all-inclusive alcohol package and despite the fine print saying "all gratuity included" we couldn't even use it because of the 30+ minute wait at each bar. Service staff at restaurants were the only part with great service, but we still wouldn't return. Way too expensive for what was provided. We expected a calm beach vacation and we got MTV spring break.

Buyer beware!

We had travel credits with Cheap Caribbean for four from a cancelled trip last year due to covid. I carefully researched the trips we were planning and "knew" what they would cost. After significant time on the phone to book the trip I was given a total that significantly more costly than what I had researched.

Unfortunately, I had spent too much time on the phone (because their reservation process is cumbersome, at best) and I had to go to work. But, I was unclear that what was happening was an unchangeable reservation.

For the life of me, I do not understand why their reservation agents would see different prices than what is posted on their website. Unless it is to capture the extra cash flow from idiots like me. I'm now stuck spending hundreds more. It seems to me that their post-covid business model is to trick people who have outstanding credits into spending more than they had planned to.

So clearly, I've made two mistakes. My last mistake was I failed to understand what their agent was explaining to me in her broken English. But my first mistake was booking through Cheap Caribbean at all. You can bet that it will not happen again.

Now I'm stuck. Pay them more or lose all my credits. To make it even worse, I can't get anyone to let me know the balance owed so I can pay it. When I go to the reservation it only shows the totals, because for some reason their system will not apply the credits yet.

What a rip off!

I usually don't go out of my way to write a negative review, but I fill this is warranted. Do not buy Travel Protection Plus through Cheap Carribean, it is not worth it! I was on the phone for 2 hours to cancel 1 person of 15 people for a refund (travel credit). In order to "refund you" they have to rebook everyone involved in your reservation. If the price has gone up for your vacation, you could pay more to cancel! I was told that if we cancel the one person, our trip will increase $400 overall but he couldn't give me a "refund" amount until we canceled and rebooked. We would have to roll the dice to see if the refund was going to warrant the extra price. So needless to say, we paid an extra $80pp (X15) for this protection and that we are taking a risk to use. BIG SCAM! Buyer beware, the information they give you for this protection does not explain any of this!

Tommy B fron Cheap Caribbean has been available for vacation recommendations, feedback and suggestions for years. My wife and I are returning to our honeymoon spot in Aruba (Manchebo) with our 8 year old daughter and Tommy hooked us up. He is who we used many years ago and is just as helpful in helping us plan our Caribbean vacation for this summers trip. My wife anil I have been to over 8 Caribbean islands, including Bora Bora last year and although we live in CA we love the Caribbean. Anyway, Tommy always goes above and beyond and I would highly recommend Cheap Caribbean and Tommy for all of your vacation needs.

Upon a reservation being canceled within 24 hours the company would not refund, credit or honor a trip. They charged in full and provided no assistance, honor or guarantee for their services.

Call to add stepchild on reservation Got price quote in the morning was unable to get through to customer service for 7 hours hours then they tried to charge me $2000 when I was quoted $220.

If you choose Cheap Caribbean after reading these reviews you deserve to get ripped off. Trip was cancelled due to covid 19 and was issued travel credit 3 times after months of calls and e-mails. First two times credit suddenly disappeared when I tried to redeem it and the third time cheap Caribbean issued me a credit that expired a year prior? Incompetent, unprofessional. DON'T WASTE YOUR MONEY OR TIME!

What happened to this company? I used them before and all was fine, not this time.

They upsold me on my airfare saying it included 1 checked bag each. They lied! The call was recorded.

They sold me luxury transportation to and from the airport to the resort. It was a cramped little van. They lied. The call was recorded.

Then they denied both. Then they would not answer calls. Hold times are an hour or more but at the end of that time you are still on hold. The international toll free number is not toll free.

You email and they send a reply that ignores what you say.

I started trying to get this fixed at the airport waiting for my plane out after paying again for luggage and kept trying all week of my vacation. The day before I am to leave they email me saying they are referring me to "post travel" customer service. Hey there, I'm still in Mexico for another day and a half! Fix it before I leave please?

Nope. They say it will be 15 to 30 days!

Crooks.

They don't answer calls. Don't serve. Don't help. Don't fulfill their word.

I booked with this pos company 6 months ago. Wanted our anniversary to be as perfect as could get. We booked el dorado seaside suites Mexico, bottom floor swim up. I called and confirmed 3 times. We get here, and its 4th floor. My husband is terrifed of heights. The resort had to correct them, that they booked me wrong. They REFUSE to fix this. They sold me a Cadillac and we got a pinto. I'm reporting this company. Its called THEFT OF SERVICE! THEY STOLE MY MONEY, AND RUINED OUR VACAY

I have never had a worse customer service experience in my entire life. Our trip had to be cancelled due to COVID 19. We were given a credit and rebooked for December when COVID began to spread rapid again and it was highly recommended that we stay away from our destination. We wanted to reschedule but had no idea what was going to happen with COVID. The customer service agent gave us a credit and told us all we needed to do was book the trip before December 2021- I very specifically asked if we'd be able to book for 2022 because I am a teacher and the February and spring breaks would be best as the Christmas break trips were way more expensive than our credit was. He told me that was absolutely fine we'd be able to travel in 2022. Fast forward to November I called to book a trip for February break. They tell me I need to book and travel before December 14 2021. I explained what I had been told earlier and they said there was most likely nothing they could do. I tried to work with him and research trips that we could squeeze in between Christmas and New Years but they are all insanely more expensive than our credit is. I asked if I could go about getting a refund and was told it was not possible. This is the only company that I've seen not give out refunds due to the pandemic. Every single person I spoke with gave me different information. I would absolutely never book a trip with this company again and I highly suggest that nobody else does either. I lost thousands of dollars due to customer service agents not knowing how to do their job and a company that has no interest in helping their customers.

If I could give ZERO STARS, I would. I booked a trip back in MARCH... 3 months later, nobody is returning emails etc regarding the trip being CANCELED a week after I booked it, mind you... they didn't even alert me of the cancelation, I had to find out when I went through the airline to book my seats! There was no flight itinerary because it was canceled...
Out almost $2000 dollars. BBB cannot get a response from them, my bank can't get a response from them... UNBELIEVABLE! I don't know what to do at this point.

Literally the WORST customer service I've ever experienced and I work in customer service myself. None of them know what's going on, AT ALL. I booked a trip a VERY long time ago and they promised me a refund on some of my reservation, NOTHING. I've called too many times to count over the past 2 months. I spoke to someone December 1st who tells me my last call was not recorded in her system and that they're sending a check out that day and it'll be in the mail within 20 days. It's now over a month later and NOTHING. I called today and spoke to a man named Marcus who HUNG UP the phone on me? Great customer service thanks! I'm now on hold again with someone who said the check was never sent out to begin with. Actually such a joke for an agency and I'm waiting on several hundreds of dollars back from them. Which truthfully I don't think I'll ever see. It's actually so frustrating having to go back and forth with them over hours of phone calls just to not even see a penny of mine and feel like they think it's all a joke. I booked with them a few times in the past but after this experience, never again.

Never use this company to book travel! Our trip to Playa del Carmen via Cancun airport has been cancelled due to CVOID-19. I have attempted communication with Cheap Caribbean customer service multiple times. Never once was a call answered. They have now started having email correspondence with me even though they said that was not possible. Our group of travellers is made up of teachers who had to saved every penny for an entire year for this trip, a stay at home mom of two children under the age of two, and a nurse who is currently fighting COVID-19 in the heart of Chicago. What was going to be a fun week getaway has now turned into a nightmare and Cheap Caribbean is being heartless to our requests. We do not want a credit for anything. We need our money back! How can you justify no refund on our flight or hotel when we were on a stay at home order from the President of the United States and the Illinois Governor? Our travel was not essential. Cheap Caribbean should be giving us our money back because this was out of our control.

We have been to Riviera Maya hotel "Blue Bay Grand Esmeralda" hotel in August 2020. Because of COVID-19, the hotel was filled at about 25% of its capacity. That's the reason why the variety of food was limited, but the food itself was pretty tasty.
Only two restaurants were open per night, and in order to make reservation for next day dinner, you have to physically appear at the lobby every morning to see concierge.
The beach was disgusting, the sea water was dirty and the button has plenty of silt. Never go there if you beach lover! Terrible color of the sea! However, the swimming pools are very good and really giant.
At the evening time, there're tons of mosquitoes, swarms of those flying insects! Probably, they don't fight mosquitoes, we never saw fumigation process. At the hotel's territory, there are 2 or 3 real swamps, where those mosquitoes breed.
Mosquitoes was the reason why we never visit any show at the theater.
The personal at the hotel was nice and friendly, everyone was wearing mask and other protective equipment.
Service of "Cheap Caribbean" was really disappointed; we'll never be their client anymore. During 11 days of our stay, they never show up and ignored our calls. We tried to buy some excursion via "Cheap Caribbean", but with no success. Finally, we bought couple excursion from local company.
The room was spacious and clean. Every room has balcony of patio.

DO NOT RISK YOUR MONEY!
I booked my trip, no details from the hotel, just the fly. I called to anticipate one day; I paid the difference. When we get to the airport, Cheapcaribbean did not submit the payment to Frontier. We couldn't fly. No refunds at all. I rebooked the fly with Frontier directly for next day. They mistakenly called Frontier and cancelled my fly AGAIN. I couldn't get a hold of them from the airport. It ruined my planned vacation and my kid's illusions. TERRIBLE EXPERIENCE.

Tania was perfect. She was patient and informative! Answered all questions and even did her best to find the best pricing for my group all inclusive trip