Cheap Caribbean

Please be careful when you book with them.
They advertise free test COVID, 100$ if you enter your email on their site, and few others free stuff and when you get to the destination the hotel charges you!
If you call Cheap Caribbean they blame on the hotel policy and you end on paying what they promised you free

I located a flight for my other half due to travel plans changing. I knew this was a possibility and that's why I spent 130 dollars to have the travel flexibility via American Airlines. I looked up different options for her flight change on THEIR WEBSITE as if I were booking the trip again and saw the flight she needed was available. So I call customer service and they telling me a BOLD FACE LIE saying that no such flight exists. So we call back TWO more times and each time the flights are different of which ones to switch to. Finally the last call the flight we were looking for magically pops up in their system and instead of switching for the NO FEE they charge us 200 plus the 79 dollar difference of the flight. American Airlines does not back their own travel flexibility plans when it comes to SCAM Websites like these. THE PICTURES REPRESENTS THE FLIGHT THEY KEPT SAYING WAS UNAVAILABLE, THEM BECAME MAGICALLY AVAILABLE AT A 279 Dollar fee

I booked a trip and I had insurance on my trip in 2020. Then they canceled my trip due to covid. They told me I had until December 2021 to go. I still wasn't comfortable going out of the country due to covid but I was forced to book a new trip. If not I would loose my money. When I tried to book they told me I had lost half of my money, my flight, excursions and my transportation money. They said all I had was 400 dollars to put towards a new booking. I am so upset they took my hard working money and my didn't get to go on my trip. This is not right!

We went to the Cheap Caribbean website. Choose all-inclusive. Put in our origin, destination, and dates. A list of about 6 resorts come up. We picked the Marriott St Kitts. Paid the $4000 for the week. Got to St Kitts and discovered that it was not an all-inclusive trip? Why does a website that asks you if you want to have an all-inclusive have you press that button then send you to an area that is not that? We arrived a day late, American Airlines fault, got our luggage 3 days late, again American Airlines fault. Were told by the Mariott that they would refund us a day because we only stayed 6 days ($305.09). Mariott gave Cheap Scam Caribbean $305 but Cheap Scam Caribbean won't give us the $305.09 back. SCAMMERS / SCAMMERS / SCAMMERS. They said you can come back on our site and spend the $305 there. There is no way in hades they are getting me on that website again. Whatever you do be very careful if you go to Cheap SCAMMERS Caribbean. PS: I could have bought the airline tickets from the airline direct and call the Marriott in St Kitts for cheaper than I paid to CHEAP SCAMMERS CARIBBEAN! Ed Greutman

This company is horrible and spirit is also I booked thru this company and I went to go to my the airport to check my bags to find out I couldn't board my plane due to the gates being closed and cheap caribean keeps giving me the run around I just want a refund of my trip! And they did hang up on me multiple times

I booked a trip pre covid for a bachelorette. I couldn't make the new trip and was told that I did take it and that there were no credits to my name. I was told I could not get refunded and that I had no credits even though I paid over 1,000 dollars and never took a trip. Complete robbery.

I gave it 5, I know some of you won't be agreeing with me,
But keep this in mind, nobody can make happy everybody, us, the people who is booking thru any apps or websites, when you do it, do your homework, also do the best out of it wherever you go, look at the bright side and enjoy the place you booked, nobody's perfect so don't expect to be perfect. This is my second time using this site and... do they have flaws, YES, they do,but don't we all have it?
My start are based on my experience with booking a vacation, my wife didn't check correctly the dates on her passport and I haven't got travel insurance protection, so I had to call the customer service and see what they can do for me, and guess what, the 1st time I did had to deal with a guy who didn't care what happened or wanted to listen to my problems and needs, but hey, I gave it another try out a few days later on and I did found a very nice lady that had the willingness and patience to help me and to listen to my problems and needs, and YES, she did helped me out. But also try to keep in mind that US as of clients must be nice with them and find a common ground and work it out. I think I said way to much, but this is my honest opinion.
To all of you reading this have a blessed day and blessed vacation.

Be more accommodating with regards to customer service during COVID-19. After at least six phone calls with customer service from March 2021 - September 2021, you offered to extend our $876 travel credit on from our reservation code, 43M000CJ, from 21 August 2021 to 31 December 2021. Instead, you gave us the big runaround and reneged on the offer, citing the company policy line. You have lost a customer.
Regards,
Chauncey Jackson
*******188
*******@hotmail.com

I booked a trip and the trip protection plus at 5:10 pm on April 24th. I tried to cancel it all day on April 25th through their website which said that it was temporarily unavailable. Then I was able to chat with an agent through the website who could do nothing except tell me to call the 800 #. When I finally reached a live person to cancel it was 6:40 pm on April 25th. They said I missed the 24-hour cancellation time frame and would not provide a refund. Even though the reason it did not cancel on time was due to their website and chat agent who couldn't help me. I canceled the very next day and they kept my deposit for doing nothing.

My husband and I recently took a trip to Cancun Mexico and we had the most amazing time! Everything was so easy with cheap Caribbean including payments, flights, and transportation to and from the resort. I was a little nervous because of all the negative comments online but guys when I tell you everything was smooth! Once payment is complete they send you all confirmation #'s and detail instructions (itinerary) about your travel. We had no problems. As far as the resort it was absolutely beautiful we stayed at secrets the vine and it was simply amazing. I do encourage everyone to do your own research when it comes to selecting your resort. I read a lot of comments about the resort don't look like the pictures. DO YOUR OWN RESEARCH! Once you find a resort on cheap Caribbean.com leave their site and google the resort, and search for reviews. Also, check out YouTube videos! Lots of people on YouTube have already traveled to these places and can give you the real deal on how the resort looks. Overall, our experience was a 10 out of 10 and I will be booking our next trip through cheap Caribbean again.

I don't usually write reviews or say I'm never doing something again, but I'm never booking w/ you guys again! And I will make sure my family and friends do the same! You guys have the worse customer service I have ever experienced! Your associates are always disconnecting calls after putting customers on hold for long, long extended periods of time and never doing what they "promise" or "guarantee". I have a credit of $288.86 from a trip booked in 2020. Booked a new trip on Jan 29 2022, well ahead of my deadline to use my credits, and not only were they not applied to my trip after notes clearly say they should, they are now telling me I don't even have any credits! I mean you guys are really just going to steal almost $300? This is ridiculous and completely unacceptable. Not only will I be leaving negative reviews everywhere that I can find, I will also be contacting the Bureau of Better Business! Me and my family and friends have booked 5 or 6 trips with you, but moot anymore. This was it! After talking to numerous customer service agents over the past couple years, and being placed on long holds each time to be hung up on and given false promises and guarantees, I will make sure everyone I know, knows how I was treated and to not book with you guys ever again! As a company, you should strive for excellence and you have not even come close!
As a mgr in customer myself I am qualified to tell you that you suck at doing this!

We have booked with Cheap Caribbean in the past. Will NEVER do it again. Booked 8 rooms for 5 families at Dream Sands Cancun. WORST experience EVER! We all left and are still awaiting our refunds a month later. Three hour hold times with Cheap Caribbean and that is if they do not disconnect you all together. Save yourself some heartache and book directly with the hotels and airlines. DO NOT USE THIS COMPANY TO BOOK IN CANCUN. TOO many options. When we moved to another property and booked directly with them, it was actually cheaper also.

I will never be using Cheap Caribbean's services again. Their customer service team is almost impossible to get a hold of, and their shuttle service - Amstar - did not have a vehicle for us at the airport so we had to take a $200 taxi and were told that we would be reimbursed via Cheap Caribbean. This never happened - they said they will only issue us a credit that we need to use in 13 months. As if I want to use a service that didn't deliver the first time? And they refused a refund. DON'T BOOK THROUGH THIS COMPANY!

Booked a trip months ago through this company. Have 3 of us traveling. Passport didn't come so 2 of us had to argue but was able to get a date change for the hotel/resort however 1 of us is still fighting in spite of an email from the actual hotel- resort saying they would change the date to accommodate us. But needed the request to come from the scam company Cheap Caribbean Instead they claim their entitled to over $1500 for the one passenger because he isn't permitted to change ( but the 2 of us at same place same time same company was able to change the dates.)
I am an a lawyer who is already started drafting a lawsuit to obtain either the money back or have the date pushed back like the other 2 travelers. I will seek punitive damages as their behavior is beyond egregious! I have spent over 10 hours trying to get this rectified. My time is valuable and I do charge hourly. They clearly don't care about any customers and need to be hit hard with a huge money judgement. ( Apple Leisure Group is the owner of this place) This Corporation has plenty of funds to pay damages for this none-sense and they hell they put us through. Thanks for all your help I will have a nice trip but I will see you in the fall. Bank on it. I won't stop till this is fixed!

We have booked multiple times in the past with cheap Caribbean without issues. Unfortunately, we will never be booking with them again due to their shady tactics, misleading credit policies, and poor customer service.

We had to cancel a trip that we had booked due to the pandemic in 2020. When we attempted to get refunded, cheap Caribbean offered 20% additional value if we would take a credit instead of being refunded. They said we would be able to use it to just book flights, and that the credit was valid for a trip that we could book up until December of 2021. Unfortunately we made the mistake of not getting this in writing, and took the credit instead of refund. Recently when we tried to use this nearly $700 of credits, were told that we had to use the credit for a trip that we had to take by December 2021. There was zero customer service/empathy and they would not provide any extension for this when we had explained that the previous customer service rep last year had assured us that we could book the trip by December for a trip next year. They basically have stolen our money ($700) after convincing us to take the credit last year instead of a refund. Shame on them!

We will never be booking with them again.

This is my second year in a row family of 15 people vacation booked via cheap Caribbean.com but this time so much more disappointed than last year.
I always end up paying so much more in group rate than listed online price. This time I called to book 5 rooms for 14 people. They hold flight so we get accommodated in same flights with paying more than online listed price as there is no such a thing as group rates. We booked 4 rooms one at a time and made payments for each room as we booked. As we got the last room left to booked, this agent tells me that all rooms are booked and only room available is with upgrade which would cost $160 per person more. They can hold the flights but not the rooms, agent knew before we started booking that I needed 5 rooms. I had no choice but to spend $800 more because other 4 rooms were booked already unless I leave my dad and kids behind who's room was the last one to be booked... nice way to screw people up and make money. This will be my last trip through cheap Caribbean.com. I spoke with supervisor but they don't care, very poor customer service.

Customer service is the worst. I planned a trip with my family and it was so far the worst vacation ever! I spent almost $8,000 on a 4 day vacation and everything from start to finish was a disaster. I called and emailed cheapcaribbean MULTIPLE times. They took my case and took MONTHS (to review it) for me to get an email that they did NOTHING and I will not be getting anything back. I could write a book about this experience - but long story short- DONT USE THEM! Would NEVER recommend. And cheap caribbean- please dont reply to this with you BS that I should email you because i did 100 times and you dont bother getting back to me.

They are full of false advertisements and false reviews. Then promised refund and never received! Disputing now with my credit card. NIGHTMARE ruined vacation

We stayed at Oleo Cancun Playa for a week. Staff is lovely. Food is wonderful (Mediterranean and Asian restaurants are amazing). Resort is beautiful, rooms are huge, pools are clean (need to get to pool before 8 am to get one of the very limited lounges). Beach is clean. DO NOT take the Isla Mujeres/Snorkel Tour offered at the Hotel. Our catamaran slowly motored to island. Stopped in rough water off the island to snorkel for less than 10 minutes, being led like children in lines around other snorkelers, surrounded by their big boats. Buffet lunch was cafeteria food, drinks watered down, with 'waiters' putting tip cups on the table. The "private beach" had limited lounges that were all torn up, canopy was torn, construction tape and construction trucks working. Beach was very crowded with boats too close. The shop owners were everywhere trying to get your attention, it was like being attacked by bees. And after that we were taken to ANOTHER shopping area. It was exhausting. Slow motoring back to Cancun. $250 per couple. Save your money!