CDKeysReviews 670

100% poor customer service.

I purchased a Xbox live gold 12 month member ship code not realizing until I attempted to redeem that it was for the wrong region (not EU/UK).

In total I have received 2 emails from them, one automated confirming they will respond to me in due course and then a second generic email a day later.

In total I have sent 4-5 emails requesting a full refund under the distance regulations act and they just choose t ignore.

Im fortunate that I paid using my credit card so i've decided to go through the credit card dispute route.

Disgusting service by cdkeys and I will never use them again and would not recommended using them so beware.

I bought a Fifa 20 CD PC key from CDkeys.com in October and i hadn't redeemed the code on Origin until attempting in February for the key itself to be invalid. I paid £47.99 even after sending over 5 emails for some support from CD keys i got a reply twice with the same automated email telling me stuff like check with xbox and a key linked with my account blah blah which goes to show whoever looked at my emails is stupid. Terrible customer service currently looking into taking legal action. I imagine some people have no issues with CDkeys.com my experience was absolutely terrible and after i attempt to get at least what i paid for I will never use and will tell a lot of people i know to never use it.

The First time i used cdkeys everything worked alright, the made me use skrill and it worked i got whatever i was buying.(This was in 2016)

In 2017 when i was buying a psn code, They took my money but then decide to review it before they even release my download, I then get told i need to send in my bank card picture with the date and time written on a piece of paper! This is completely bizarre. - never before have any reputable company asked for this kind of information. I do that.(Should have known better)
A few months later skrill stops working on their site and i am now forced to use paypal(Ok),
In 2018 when i was buying a code from their site using paypal, after checking out i got this message: "Your payment was declined by the payment processor" but they took my money from my card but i NEVER got the code, 2 weeks the same amount is deducted from my card for the same purchase, i was smart enough and i called my bank and alerted them of this situation and they cancelled my card and i filled a form which they would use to get the money back for me, the process took like 3 weeks and i got my money back

After that i got a new card(Debit card)

From this point i set paypal to use "paypal balance" as the first choice of payment t, then my card
2 months later i tied to buy a code from cdkeys once again(just a test) and this is the message i get: "Your payment was declined by the payment processor".

So the story is: this site will use your personal information to steal money from your acount(if you use a debit card), NEVER give your personal info to sites that ask you to send a photo of your id / passport and written paperof text of their site

Really poor experience using this company. Purchased GTA for the PC, 2 of the files would not download. Spoke to them about it and they said my PC was faulty and that i had to speak to Rockstar (GTA) about it. We did and after 4 hours they couldn't help us.

Went back to CD keys and they will not refund despite sending a faulty game. Bunch of scammers will never touch these again and i would advise anyone considering using them gives them a wide birth. Just pay a bit more and use a reputable company.

I haven't ordered anything from them for years, on new years day I got a notification from paypal that I got charged 96 from cdkeys using paypal express. Logged in and changed the password immediately.
Contacted support and they answered after 4 days that the confirmation email with the codes was sent to my email address (that's a lie!) They cant do anything, and that I should contact paypal. Paypal denied the refund, since it was "not unauthorized". Did a formal complaint, but that will probably take a long time.
Warning! Do not use paypal express with this site!

Ordered a key, they blocked my order, demanded pictures of my credit cards and IDs and after providing them, they rejected my order without providing a reason. I got no refund either. All of this just because i used a Revolut virtual card.

Proof of purchase added.

Reddit is full of reports of these scammer scum demanding pictures of people's credit cards and IDs. That is one thing, but rejecting an order after providing said pictures is the lowest of the low and the absolute worst purchase experience ever.

Lost money, time and got no key either. Trash site.

Purchased 3x Xbox Gamepass codes from them but could only redeem 1 of 3. Turns out they are selling trial codes which are limited to 1 per account. This is misleading as they don't mention this anywhere on the product page.

CDKeys wouldn't reply to support requests whatsoever. After posting on Trustpilot, they've been in contact through the site and promised a partial refund.

It has been 2 weeks now since they claimed to have issued a partial refund. I have not received anything. So not only was their product page misleading, their "support staff" are straight up frauds. When all goes well they often have great prices but if you ever need support (and you will) they WILL scam you. It's actually quite clever.

So my advice.

AVOID THESE SCAMMERS!

This website is scamming you for your personal info! In the ordering process, they ask for your phone number (requires phone verification), real address (they will know if you use VPN). Once I've made my order, I've received an email that my order needs to be further approved and that was followed by another email, asking me to photograph my credit card along with time and date, so now they have that piece of information as well. In the end, in yet another email they've decided NOT to approve my order by writing the following: "Unfortunately, the review team rejected your order. So as not to inconvenience you any further, I can confirm that your order has now been cancelled and the transaction voided/refunded." I've used plenty of similar websites before, but this many privacy violations are one big giant red flag. Stay away.

Bought a cd key for three kingdoms, recieved straight away and immediately typed into steam to find out it had already been registered/used and invalid. Steam confirmed time/date that the key was registered, this was BEFORE I bought the key. Sent evidence to CD keys (my reciept and steams message) they were not interested and insisted key was not used (despite evidence) they are refusing to refund or give me a key that is valid! Basically sold me a invalid key that is already used, will let paypal and my bank sort now. Ill stick buying direct from Steam... lesson learnt