CDKeysReviews 670

I purchased a game from the website with the region setting being "worldwide". Two exceptions were listed (US and Canada) so, as they did not apply to me, I felt safe to get the game from them.

The game did not work due to it being region locked which was confirmed by the company when I complained. I was refunded but, the advertising for that game, and likely others, is incorrect.

After repeated attempts by me to make contact with the company about this false advertising, My complaint and concerns have been ignored and, even now, The game is still be falsely advertised as having a "worldwide" region key.

Dishonest and untrstworthy.

Additional Info -- CDKeys Support staff closed my open ticket addresssing the false advertising claim about the specific game I purchased (order No. *******5897), Snowrunner on PC on the 22nd July, 2020. The ticket was closed with NO contact from the company, NO warning it would be closed or any contact in the slightest.

PS -- I have chat scripts, screen shots and emails to back up everything I am saying about this company/issue.

If you like paying for something, not getting it, and not hearing from customer service after you complain, CDKeys is the site for you! When you place an order, their confirmation email says you just have to create an account and link the order. When you create the account using the exact same freaking email as your order and try to link the account, they'll tell you the email on the order doesn't match! When you email customer service, you get a standard form letter response that solves nothing, then you don't hear from them for days.

Terrible experience after purchasing RAGE 2 PC (ASIA) + DLC. Received the wrong key. After using the key on Bethesda.net Launcher an error is received mentioning that the key is invalid. It is clear that they are selling fake/used cdkeys.
Did get in touch with customer service who acknowledged the issue but did not provide any assistance. They mentioned that it would take 10 days to decide whether the case was eligible for a refund. I have not heard from them since. Ticker number that was logged with CDKeys '*******'

If you are planning to buy the game code from this website, make sure you use it within 7 days of your purchase.
I bought two codes as there was a deal going on, thinking I will use it later. But later when I tried to use it, it did not work
I asked the support desk and they told me to contact Microsoft, and MS confirmed that my code is being used by some other account other than me.
They asked CDkeys to contact if they need more information. I went back to the support and they said even though we asked you to contact Microsoft but we also have 7 days non refund policy.

It felt more like I was screwed and was asked to resolve it my self and then CDkeys had the trump card of 7 days policy.

Never buying again!

This company is a scam. I bought the code, redeemed it, the game was nowhere to be found and could not download. No refund. Incredible!

HORRIBLE! Bought a key for GTA5 PC. Never received the game. When I put the code in it says code already in use! Emailed them and they said there's nothing they can do and if I want I can get in touch with Rockstar. I didn't buy it from Rockstar! They refuse to help me in any capacity. I even provided them with proof that I don't actually have the game and the error message using the code they sent me. HORRIBLE company. Be very very careful if you choose to give them your money. You're taking a huge gamble.

I purchased legitimate keys from CDKeys.com that worked as intended. However, they charged me an extra 26 cents that was not authorized and was not explained.

While this is a ridiculously insignificant amount, when I questioned the charge I was advised that my bank must have charged me a fee as it wasn't them. I knew this was not true but I checked with my bank just to be certain. The bank confirmed my belief that they didn't charge me anything and when I followed up with CDKeys.com to let them know my bank doesn't charge random, unexplained fees, they promptly stopped replying to me.

While this isn't a huge deal financially, it's still upsetting that they can get away with this and makes me wonder if they're charging a bunch of people extra fees? I mean, it eventually adds up for them.

I had made a purchase for my grandson only to find out what we ordered was not the right one for his Xbox. So within five minutes I made a request for a refund. They sent an email saying they are reviewing this but that was a month ago. I have sent many emails and those crooks, thieves refuse to answer or give me a refund And I get no response from them I decided to go ahead and open the code to give to my grandson. Well guess what? I can't, they say it has expired. So now they took not only my money but the purchase as well! Do not deal with this company!

Avoid.
CD keys was recommended to me by a close friend who had 3 previous transactions that went without any problems. Well different story for me. I placed a order for a 7$ game, immediately I received a email saying my order has been placed on hold which I understand but I received another email saying they want me to send a picture of my payment card placed on a piece of paper with the date and time written on it, the last digits of my card showing, expiry date and name. Well the card I use doesn't display my name. After a while they send me a email back saying that my name isn't on the card and they need a picture of a VALID ID with my name showing, expiry date and picture. Either a drivers license, passport or national ID... I've been online shopping for years. Never and I repeat NEVER, has a website put a 7$ TRANSACTION ON HOLD AND NEEDS ME TO SEND A PICTURE OF A DRIVERS LICENCE. After going back and forth with what they call customer service. I canceled my order immediately and demanded a refund. I suggest you avoid this pathetic excuse of a company. CDKEYS has lost not only a sale but a customer for life. I understand trying to make sure that the card isn't hacked but for a SINGLE $7 purchase? F*ckin Seriously? I don't usually leave reviews but this was the worst experience I've ever had with ANY COMPANY. Please do everyone a favour and close up shop. F*CKIN USELESS

This company has sold me CD keys that were already in use multiple times. In the most recent, I made the mistake of ordering a key, key was invalid. I contacted customer support and opened a paypal claim. For whatever reason paypal closed the claim even though the seller did not respond. I had to call paypal, total time over 2 hours attempting to get refunded. I don't care how much money you could potentially save, AVOID THE HEADACHE!

Here is my honest experience of using cdkeys>

If you buy with cdkeys, you are taking a dangerous gamble!

I purchased 2 codes for Xbox One, and both were invalid! (I saved photos, and screenshots to prove this, and sent them along with my support request)

So far I have completed six! Support requests, two paypal claims, and still have had no refund or contact with cdkeys. I even tried to contact them via facebook, I was ignored for many days, then got and unsympathetic, unhelpful and rude message from their team - and yes it was the 'official' cdkeys facebook account!

If you buy with cdkeys, you are taking a dangerous gamble, because if you ever have a problem, they will ignore you and treat you with a high level of disrespect.

17 days after I tried to contact them for help, I am still without refund or communication, my paypal claims for 'more information from seller' have been ignored.

When a customer posts a negative review on trustpilot, cdkeys employ many fake positive reviews to flood the page until the negative comment is not visible!... and because they are a 'paid ' business account, they are allowed to do this unchecked! At least sitejabber genuinely reflects the real experiences of actual customers.

Cdkeys is one seriously disgusting company to deal with.