Cask Cartel

My experience was easy. Web site is easy to navigate. The list of options is endless. The shipping cost seems to be a bit extreme -BUT the packaging is pretty much bullet proof. The tracking is great and delivery has been early both times and i am currently waiting for another order. I look forward to buying more from Cask Cartel

Caskcartel promotes 4 to 10 days to fulfill your order. After 12 days I emailed them asking for details. Every email was a standard reply - we are reaching out to the local distributor. After 15 days of no product, I asked for my money back. I was told there would be a $35 restock fee. They failed in their part of the agreement and yet they punish their customer.

This company must be truly desperate for cash. I ordered a $50 bottle of Bourbon (w/$30 delivery fee) on 2/27/23. Sent an email a few hours later to cancel the order, as I no longer wished to purchase the item. I found out this was not the Bourbon a colleague drank. The company sent me back an email saying they couldn't refund me my money and their policy was attached (which was not initially made available). They offered to switch it for another one of their products. How desperate do you have to be to not refund $80? Just give people a refund. They're more likely to give you repeat business.

Ordering and receiving is painless. Prices are fair.

They charge your credit card immediately yet their policy is to ship within a 30 day time frame. Cancelation is impossible once you order. In my case I sent several emails and phone calls explaining we were leaving on vacation and not to ship. They went ahead and shipped to arrive a day after I told them we were leaving. Beyond frustration. Be prepared to wait close to a month to get your order. You have no say in when it's delivered. Impossible to cancel other than to forfeit your money.

I placed an order on December 13. My credit card was charged the next day. To date the order has never been delivered. I was provided lots of incorrect information and was not believed when I brought it to their attention. After weeks of ignoring me, their "customer service" decided the way to resolve their failure to provide my order was to change me $60.00 more. Cask Cartel's customer service consists of talking about customer service but not providing any customer service. They should be ashamed.

Nothing on their site indicated that an item I ordered was being provided by another vendor. They happily advertised an advent calendar - a very timing sensitive gift- and took my money in November. When the item seemed to be taking a long time to even process, I asked and they (quickly and politely) informed me that the order was coming from overseas and was out of their control. Sorry, that's frankly fraud. They never indicated anything like that when they took my money, and it's reprehensible to take money for an item that can't be delivered in a timely fashion. I now know that there was never an intention to deliver the ADVENT CALENDAR during ADVENT. As it looks now, it seems unlikely to deliver before the new year. From what I can tell, Cask Cartel might not actually sell anything, but rather act as a sort of broker. That would be OK, if they would take responsibility for orders they accept. I'll never order anything from them again.

Lead to this company via search, was excited and ordered what it took me to. Realized it is not what I was told and lead to believe. Contacted them immediately before anything was processed and still was charged a restock fee. Poor way to cheap out on potential customers for a few extra bucks. Won't use again and will pass on my experience, look elsewhere..

If I could do minus stars I would. I'll never order from this company again! Received 2 bottles exactly the same one claiming to be from the UK 700 ml for 439.99 and the other from the US 750 ml for 229.99. When I got them both they were exactly the same 750 ml they charged two times more for the first bottle giving me the story that it's more because it's from the UK. Highway robbery!

Ordered a product for a birthday gift unfortunately no one was home for the "required" signature which is $#*! because I had a bottle delivered the same time last year and was not signed for but left on the front porch. I received a message that the product was being returned and had the option to pay for a second delivery attempt, approx another $22.00 so I agreed and paid. Product has not been delivered, no answer from customer service, just out $130.00. Immoral and fraudulent company! Just leaving this as a warning to anyone looking to do business with this company. I will update this review when either the product has been delivered or money has been returned and I promise one or the other will happen.

Ordered 12/7 and it is now 12/22 and my order hasn't been fulfilled. Of course they have 30 days until I can file a claim with PayPal so they're pushing it to the limit. Contact with the company is subpar as they appear to not be able to think outside of a canned response to actually assist.

Ordered whiskey for my dads birthday from their website. They could not source it, I asked for a refund, they refused siting their terms of service which they said entitles them to obtain the whiskey from a third party and deliver even though it would not make it for my dads birthday. I requested a refund again and they refused. Site is a scam. Nothing in stock. They take they order and try to dill it with other companies.

Order was a mystery. I never received any tracking info or communication from the sender. Emails to Cask Cartel were generic and supplied no information. I was left to guess if I was ever going to receive my order. I was also told that it required an adult signature upon delivery. I found it one day just left at the foot of my door.

I purchased a bottle of very expensive rum for a Christmas gift and I have yet to receive it a month later my card has been charged 170.00 and I still do not have. Every time I try to contact I get the run around. Terrible customer service. Wish I had read these reviews before I placed my order.

I ordered Suave Hacienda Reposado tequila. What I received was Suave Hacienda Gold, a completely different product. I tried multiple times to work with customer service for a correction. The only response they would provide is the bottle had been redesigned. Thus, I paid over $100 for a bottle of tequila I could get at the local store for less than $20. I am very dissatisfied.