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carVerticalReviews 485

2.6

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carVertical Reviews Summary

carVertical has a rating of 2.6 stars from 485 reviews, indicating that most customers are generally dissatisfied with their purchases. carVertical ranks 10th among Car Buying sites.

service
191
value
197
shipping
137
returns
119
quality
180
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

Czechia
1 review
0 helpful votes
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I ordered just trial service for 2Eur,. There was nothing more like you can see on free providers. But later they charged me 100EUR automaticaly. BE careful with this CHEATER, standart CHEAT with automatical renewal

Date of experience: June 16, 2025
Evelina K. carVertical Rep
2 months ago

Hi there Marek, please be aware that we do not offer services for 2EUR - it seems that you've ordered services from another company. Please carefully check the recipient of your payment, and if you need any clarification from us, our contact is support@carvertical.com

Romania
1 review
0 helpful votes
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Misleading offers
June 11, 2025

I accidentally bought the offer for 3 cars and i only needed for 1.
They denied any refund.
Shame. Shame. Shame.

Date of experience: June 10, 2025
Evelina K. carVertical Rep
2 months ago

Thank you for sharing your experience. We understand how frustrating it can be to select the wrong option by accident. While our multi-report packages are discounted and non-refundable as noted at purchase, we always want to be fair. If you haven't already, please reach out to our support team at support@carvertical.com with your order details — we're happy to review this again and see how we can assist.

New Jersey
1 review
0 helpful votes
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I purchased two reports and somehow I was forwarded to a different country's website where it accepted my purchase for an American car and then gave me reports in the wrong format. The system was down and would not allow me to print these reports so I was not able to get a copy of the report that I could keep. I reported this to support and they sent me an expired link to read the report which is obviously not helpful and told me to print it which I can't because I cannot see the report. They then told me that they will offer me 20% off purchasing two additional reports. Why would I pay money to a company who I already paid money to when they didn't give me the item that I originally paid for? This company's a scam and I will tell everybody I know not to use them.

Date of experience: April 4, 2025
Evelina K. carVertical Rep
5 months ago

Hello Stephen, thank you for taking the time to share your experience. We’re very sorry to hear about the confusion and inconvenience you’ve faced - we understand how frustrating this must feel.
From what you've described, it seems there may have been a mix-up with the country-specific version of our website during the purchase process. However, our system should automatically redirect based on your location, so it's not entirely clear how this situation occurred. We'd really appreciate the chance to investigate this further, especially regarding the issue with report accessibility and the link that was provided.
We never want our clients to feel that they’ve paid for something they didn’t receive. Offering a discount was intended as a goodwill gesture, but keep in mind that our reports are valid for 30 days from the purchase, therefore you should have been able to see them and download them during this period.
We encourage you to contact us again and help clarify what happened and to find a proper resolution.
Thank you again for raising this with us - we take feedback like yours seriously and want to make this right.

GB
1 review
0 helpful votes
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Avoid its a car crash
January 24, 2025

Bought a report 29.99 which I thought expensive it certainly was I paid 29.99 for NOTHING! Report seemed OK but could not download it as normal and had to keep accessing by a link.One month later tried to access and it says basically report no longer svsolable and they font have copies! I emailed they replied that it was possible to download if I looked under the HELP section BUT jnless I needed help why look there? I assumed the link was the way to view! They also said as they no longer had the report I could buy it again with a 20%discount!
Absolute rip of merchants no instructions how to save report then rip you off! Avoid these clowns and make it known to all these u tubers promoting it its a scam! AVOID AVOID AVOID

Date of experience: January 1, 2025
Evelina K. carVertical Rep
7 months ago

Thank you for your feedback - we really appreciate your thoughts. Our reports are available for 30 days, during which we provide the option to save them in PDF format. This ensures you can keep the report for future reference if needed. The validity period is indicated in the report itself and in the "My Reports" section while the report is active. We hope this clarifies things, but if you need further assistance, feel free to reach out at support@carvertical.com.

Finland
1 review
0 helpful votes
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They cheat
October 31, 2024

I purchased 3 car checks but received only 1 report while the other credits disappeared from my account... I mean come on!

Date of experience: October 31, 2024
Evelina K. carVertical Rep
10 months ago

Hi there, thank you for sharing your experience, and we're truly sorry to hear about your lost credits - this is not the experience we want for our customers, and we understand how frustrating this must be. This might happen due to various reasons, like an incorrectly entered email address or having more than one account. If you could provide details about your transaction, we’d be more than happy to identify your purchase and assist you in resolving this issue. Please feel free to reach out directly (support@carvertical.com)—we’re here to help!

Ecuador
1 review
1 helpful vote
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Scam company
July 22, 2024

CarVertical is a scam. Thousands of investors have been left with nothing from the initial investment in their ICO token project. I lost $500. They took the money and are still operating their scam. NEVER, NEVER, NEVER send any funds to this "company". I'm looking for others who want to join an action to report this scam company to the authorities and arrest these scammers from Lithuania.

Date of experience: July 22, 2024
Evelina K. carVertical Rep
over a year old

Hello, thank you for your review. We're truly sorry to hear about the situation you've faced. In case of any questions or concerns regarding the service do not hesitate to contact our Customer Support team at support@carvertical.com

Germany
1 review
0 helpful votes
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Очень мало информации за эту сумму, все по минимуму. Обьем двигателя вообще не соответствует действительности

Date of experience: July 15, 2024
Evelina K. carVertical Rep
over a year old

Мы ценим ваши отзывы, и нам жаль слышать, что вы нашли сервис недостаточным. Объем информации может варьироваться, поскольку не все данные оцифрованы или доступны в источниках данных, на которые мы полагаемся. Пожалуйста, напишите нам напрямую по адресу support@carvertical.com, чтобы мы могли обсудить это подробнее.

Poland
1 review
0 helpful votes
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W raporcie brakuje rodzaju szkody oraz szacowanych kosztów napraw. Cena tego raportu jest dość duża. Uważam że za tą kwotę moglibyście się lepiej postarać

Date of experience: July 10, 2024
Evelina K. carVertical Rep
over a year old

Doceniamy Pana opinię i przykro nam, że uznał Pan usługę za niewystarczającą. Ilość informacji może się różnić, ponieważ nie wszystkie dane są zdigitalizowane lub dostępne w źródłach danych, na których polegamy. Proszę napisać do nas bezpośrednio na adres support@carvertical.com, abyśmy mogli omówić tę kwestię.

Romania
1 review
1 helpful vote
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Raportul autoturismului despre care am cerut informatii in 30.06.2024, nu corespunde cu realitatea! Acesta, in raport, la statusul legal "arata bine", dar in realitate se afla sub sechestru din ianuarie 2024. Aceste informatii le detin de la Brigada Rutiera, in urma respingerii cererii de a inmatricula masina pe numele meu. Asadar, atentie mare! Cei care vreti sa achizionati un autoturism, mergeti mai intai la Politia Rutiera, pe raza careia va aflati, pentru a verifica daca este in legalitate, daca nu vreti sa ramaneti cu banii dati si fara drept asupra bunului achizitionat, ca si mine! Mult succes, tuturor!

Date of experience: July 10, 2024
Evelina K. carVertical Rep
over a year old

Vă mulțumim pentru că ne-ați împărtășit experiența dumneavoastră. Ne pare foarte rău să auzim că serviciul nu a fost atât de util pe cât ne-am fi dorit să fie. Disponibilitatea informațiilor poate varia deoarece nu toate datele sunt digitizate sau accesibile în sursele de date pe care ne bazăm. Vă rugăm să ne trimiteți un e-mail direct la support@carvertical.com pentru a putea discuta în continuare acest aspect.

Lithuania
1 review
0 helpful votes
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Tiksliau beveik nulis, tik data. Nėra nieko kas atlikta. Netikslumai su foto, nuotraukose rankinė pavara, aprašymas automatinės. Stiprus įtarimas, kad ne tas automobilis. Nėra informacijos detalių apie sąvininkus, tik datos.

Date of experience: June 29, 2024
Evelina K. carVertical Rep
over a year old

Dėkojame už atsiliepimą ir apgailestaujame, kad ataskaita nepateisino jūsų lūkesčių. Informacijos prieinamumas kiekvienai transporto priemonei yra individualus - kartais ataskaitose informacija gali būti neišsami arba neprieinama dėl tokių veiksnių kaip nesuskaitmeninti arba nepasiekiami duomenys ieškomose duomenų bazėse apie konkretų automobilį. Jei turite papildomų klausimų, kviečiame susisiekti el. Paštu support@carvertical.com

Italy
1 review
0 helpful votes
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Ottima
June 29, 2024

Ottimo servizio per un controllo accurato e preciso di un auto con tutti i parametri necessari per una cronologia esausta

Date of experience: June 29, 2024
Evelina K. carVertical Rep
over a year old

Grazie! Il suo feedback è incredibilmente prezioso per noi e motiva il nostro team a continuare a fornire il miglior servizio possibile.

Romania
1 review
1 helpful vote
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The ifos are too week.
I though that Car vertical is a useful tool to find more relevant information.
The same information I already found them and still can receive from free, reliable and trusted open sources.
The last two information regarding the ITP are innacurate, mostly the last information from this year regarding my car
Even if the car was in official Hyundai service for an official recall, the Car vertical couldn't offer me any information.
Shame!

Date of experience: June 26, 2024
France
1 review
0 helpful votes
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Avis moyen
June 24, 2024

Je reste sur ma faim d'informations. Manque l'évolution du km. Je pensais qu'on y trouvait ce genre d'informations. Ainsi que les contrôles techniques. Donc un peu cher pour le peu d'informations fournies.

Date of experience: June 23, 2024
California
1 review
0 helpful votes
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Partially good
June 23, 2024

The information about odometer of the car I checked was almost missing - just two records. I had to pay to different site to get service history of the car online. Other info is OK.

Date of experience: June 22, 2024
Poland
1 review
0 helpful votes
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Raport Mazda3
June 22, 2024

Zakupiłem raport do Mazdy 3 sprowadzonej z Kanady.
Niestety zabrakło w nim kilku ważnych rzeczy jak uszkodzenie pojazdu oraz ilość właścicieli w Polsce oraz wersja silnika.
Inne raporty samochodów na terenie Europy były dosyć obszerne.
Ogólnie Polecam.

Date of experience: June 21, 2024
Lithuania
1 review
0 helpful votes
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Not usefull
June 21, 2024

States that a car had only one incident (damage), but after purchasing another company's report, it turned out that there were two incidents. Does not correctly indicate a car model in the report and does not show any features of a car.

Date of experience: June 20, 2024
Italy
1 review
0 helpful votes
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Ottima soluzione per scoprire lo storico del veicolo ed evitare fregature che possono incidere pesantemente sul costo di acquisto e trasformare l'occasione in tragedia

Date of experience: June 20, 2024
Poland
1 review
0 helpful votes
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Błąd w opisie
June 19, 2024

Straciłem czas i pieniądze jadąc po samochód. W opisie było że silnik diesla, a na miejscu okazało się że benzyna.

Date of experience: June 19, 2024
France
1 review
0 helpful votes
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Manque d'informations concernant l'historique des interventions (révisions, réparations chez les professionnels) et contrôles techniques

Date of experience: June 19, 2024
Poland
1 review
0 helpful votes
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WDDGF4HB1EA956959
June 18, 2024

No details, only general information without any proof. Too many unclear suggestions such as: it might have been/ maybe, could be, etc.

Date of experience: June 18, 2024

From the business

carVertical is an established vehicle history reporting company. Sourcing data from 900 global registries and databases, it provides comprehensive reports that help customers make informed decisions when buying vehicles.

Operating in 28 countries, their reach spans across most of Europe, the US, Mexico, and Australia. Last year, 2023, carVertical increased its revenue by 83% – from 23.3 mln. Euros in 2022 to 42.7 mln. Euros in 2023. This significant growth is a direct result of the company’s strategic shift to Western European markets, product development, and the attraction of new user segments.

Notably, the Financial Times recognized carVertical in its FT 1000 ranking as one of Europe's fastest-growing companies in 2023. Beyond reporting, the company is driven by a mission to elevate the used vehicle market's standards and culture.