CarShield

First day back to work after 3wk Christmas vacation. Car wouldn't start in garage. Called, Responded. Told me what and when to expect relief. Waited. Technician responded & confirmed previous conversation. Auto body shop texted to state eta at my residence. They arrived before time, happy & ready to fix my issue and he did. My experience and problem was resolved in less than 45 minutes during a wintery storm on 1/6/25.
I am totally pleased w the professionalism of Carshield and they are work their weight in Gold

Communication and letting the customer know every step thru a claim, thru email, text and phone calls, always trying to exceed customer satisfaction, thank you!

On the phone, dealing with premium payment issues, people have been very helpful. My recent claim with them on repairs on one of my vehicles was handled perfectly, all one could hope for.

Carshield handled my claim in a timely manner and I didn't have to put any effort into it myself. The dealership and carshield worked together directly and I'm highly satisfied with the end results. This is my very first auto repair claim and I must say I'm truly impressed with excellent customer service. Thank you Carshield for making my experience a pleasant one every step of the way.

I was calling to see if my coverage covered the issue that I was having at that time. I was told No. That is ok...It is not anything to worry about...Car Shield coverage that I have covers what I manily want and wanted.It is all good...Just know that car shield has you covered...that is all I need to know...

Deductible change, I'm not a new customer but the changes where made when we renewed our contract, the ads claim they stay the same from the first time you sign up

A/C wasn't working. Contacted CarShield to help locate a repair facility. Once we found one, the repair went smooth. They even helped me with the rental car. Very Pleased!

I'm not sure why I am receiving this message. I didn't contact Car shield?
I was out of town, on an elk hunt. Didn't have much contact with text, email, or phone calls. So what is going on with my account?
I should only have 1 vehicle. And only one address. Thank you

I have been with American Auto Shield for quite some time and I have to admit I am very disappointed about the way I have found out that they do business.
First of all they don't protect their customers from being forced to pay excessive fees and over priced parts and labor costs to auto repair shops. They in fact just in my opinion what I am experiencing is they are almost condoning this behavior. Because they are just saying that they are ok to charge whatever price they want. Just saying that we will not pay because the customer will have to pay it or not be able to get their vehicle out of the repair shop. So once they have been established as the repair shop the customer is stuck with NOT THE DEDUCTIBLE ACCORDING TO THE CONTRACT BUT ACCORDING TO THE AMOUNT THAT AMERICAN AUTO SHIELD REFUSED TO PAY AND DROP ON THE LAP OF IT'S CUSTOMERS.
AND THIS IS FLAT OUT WRONG. AND UNFAIR PRACTICES. PERIOD!

Not covering anything related to emission control makes no sense. And that is even with their best plan. They need to cover essential ECM related repairs if they want remain relevant. Their competitors do cover that segment.

My customer service rep was amazing from start to finish...so personable, helpful, a great phone presence (patient and kind) that does not shine through much these days. She is an asset to Car Shield. Everything went through smoothly and more! Thank you! Thank you! Happy Holidays.

Generally, satisfied. Above my deductible I had to lay out an additional $295.00 which I did not expect nor welcome. To complete the necessary repair, the ignition wire and spark plugs needed to be removed. Which necessitated the replacement of both components. I understand those two items are not covered, however, since the oil leak repair required their disturbance I believe Car Shield should have covered the cost including additional labor fee for replacement. Let me say, I realize CarShield does not consider coverage of items under the contract. I would not put in a claim for just ignition wire and spark plugs had they not been intricate parts of the complete repair. It seems that when necessitated these items should be included in the total repair cost. I hope you use my thoughts as a gentle push to include such items in total repair going forward. Thank you for your consideration.

It was not complicated. The representative was kind, knowledgeable, and reasonable. She gave me my opinions and sought to cover all possibilities. It was a very good experience. I hope I never need to cash in on my coverage. If I have to cash in Car Shield's coverage then I will truly know of your integrity.
Thanks

Having a roaring noise when driving and air conditioner not cooling. Diagnosis not covered how else can i find out what's wrong with vehicle if diagnosis not covered.

I called to update the expiration date on my credit card, which was quick and easy with no transfers and the service representative was very friendly and knowledgeable.

Your social is explain to me how to take care of business when ready to detail and they sent the information that I request. She did a very great job. Sorry I didn't get her name.

I have a 2017 Genesis G80 with only 37K miles; I was having a transmission problem which, ultimately, was diagnosed as faulty. Why, at 37K miles, I have no idea! I just picked up the vehicle today and it runs like new. The only concern I had when talking with the Car Shield folks initially was that my $100 deductible wouldn't cover the needed replacement cost. Although I took the car to the only Genesis dealer in Las Vegas, when the claim was submitted, their hourly labor costs and time for repair exceeded the standard used by Car Shield. Having said that, I AM VERY HAPPY with the amount that was agreed upon--an out-of-pocket expense of $1,770.

I took my car to the dealership because a caution light came on. My car was immediately taken care of in a very timely and professional manner. I will certainly give kudos to this dealership to all my friends who will need to have coverage for their vehicles. I will let them know positive things about Car Shield.

I was so happy how easy the process was, and how fast. I recommend Car Shield to all of my friends and family. Thank you for being true to what you advertise on tv!