I ordering a build from them back in June the person done my pad srew it up to low on one in so I told Mr car port about this on a Friday and the Monday they come with the to put it up so they said it was five inch's low at the back so they said the could not put it up so I payed 650.00 to o them to take the building back to N C will little later I found out the pad was on the land next to me so I call then and told them the situation that I had to tear my pad up that I wonted my deposit back of 2,500.00 and my half of the building I paid for 5,672.00 the said they could not pay me the deposit are Back and my 5,672.00 so they stew me out of 8,00.00 plus 650.00 to send the building back they are bunch of scam so please don't truss there's SOB because they stew me out of 9,000.00
The entire experience has been horrible. It took over 7 months and me having to change the colors to have it built. They claim the bottom trim is not included after it was built, even though the sales rep and I had a lengthy conversation about it before i paid the deposit. A door hung over in inch off and a window that dont open. Gaps in the roof that will allow the wind under to rip it off. Run the other way.
Hello Brian, i apologize about this, however you have been notified that Coast to Coast is going to go out and look at your building; They are just working on a schedule for this to inspect the building and doors. You may call Coast to Coast to check status also 1-866-267-3790 option 5.
Well now it is May 28th, 2023 and still no one has come back to fix their stupid mistakes. It's been 8 mo since garage was completed in the dark (midnight). Not a peep from anyone about when this will get fixed. My guess is never. I can't stress enough how important it is to not give them all their money until your completely satisfied. Not one phone call from Carport Central or Coast to Coast to set up repairs. DO NOT USE THEM
5/30/23 I apologize for this experience. Our customer service manager will be contacting Coast To Coast and we will contact you with an update. I apologize for the inconvenience.
Garage was finally completed the first part of September 2022, one year later. The 3 day build (per workers) took 5 with many issues that could have been avoided by workers. The last 2 1/2 days (very late starts) took them well last 11 pm ea night. My gut said to not pay in full until we could inspect in the daylight but we did anyway. Now the daylight showed they installed the valley flashing on the outside if the siding and trim. Either they don't know what they are doing or the 11:30 pm finish job was hurried. The latter would be my guess as I asked they mail times about putting it up before the siding was screwed on. Well now it's been over a month and we are still waiting for them to get a crew here to fix this. Will it be another month? Hope not as the weather us changing and I don't want water damage to my vehicles inside. Will update when we are "completely " finished.
Update from May review. It is now August 2022 11 mo later and still no garage. I get only lies, excuses and then silence. No communication at all. This company and Coast to Coast Carports work together to scam you into signing and giving a non refundable deposit and they won't deliver. Get legal advice up front and search other companies. They only give positive feedback on their website. Google further reviews and you will find out what they have done to MANY people.
I want to thank Bradley wood for doing a great job selling me a garage very professional and knows the buildings that you have explains every thing very well installers done a great job too thanks again mike n
We’re very grateful for customers like you and hope you stick with us for years to come!
Spent two months trying to get Carport Central to provide plans my county would accept for permit. Never did. Spent another month trying to get my deposit back (over $1,000.). Does not return calls, I'm currently pursuing legal channels to try to reclaim my deposit. Avoid this company, and Central Steel (sister companies) at all costs!
Hi, sorry for missing your review at the time. We are now actively listening to our reviews and we’d like to resolve your issue. I am not able to find an account for you based on this information. Please contact us (980) 321-9898
Contacted carport central and asked if they could build a residence like they advertise. We were picked one of there buildings and they said no problem. We sent them close to $17,000 dollars to get our engineered plans which we received. Took them to our county and they said this is not a residence it's nothing more than a garage with 2 ft. Thick walls and windows not to fire code. They said nothing can attach to there walls or building could collapse. We Contacted carport central and we have got nothing but a run around they are blaming coast to coast who they had engineer the plans. All I want is my money back because they can't engineer a residence with interior walls attached to there building or a building without 2 ft. Thick walls.
Coast to Coast has modified your engineered plans to meet your local building codes. Coast to Coast has reached out to Lane County in regards to you updated plans. Lane County will not speak with Coast to Coast regarding the updated plans without permission from the customer. To resolve this issue, please reach out to Lane County and give them permission to speak with Jane at Coast to Coast regarding you plans.
This Company is terrible they took my deposit quit answering phone calls and won't give back my deposit or put up the building. I was promised 8 to 10 weeks to install Been 10 months and nothing. Read the reviews on the bbb web sight. Find someone else that won't lie to you like they do!
Mike I do want to apologize for the experience. However we have tried to contact you a couple of times with no return calls. For example December 3rd our customer service department called and left you a voicemail and never heard back. We are here to help as much as possible and work with our partner manufacturer to get you the building. If you could please return our call so we can further discuss the issues (980) 321-9898
So far I have one roll up door that they installed incorrectly that is junk. Lasted 3 years. This company is still a joke. I'm still fighting problems with the building 3 years later. It is all based on how they built it. I now find spots they spray painted to hide. 3 years later the spray paint is fading. They also put all the flashing on wrong. It causes rain to run into the building. They never installed the header seals from the contract and they were the ones that made the contract
If the issue has not been resolved, could you please send us your information, we will be glad to investigate what has happened and see what we can do to resolve this issue. Please call us at 980-321-9898 or e-mail us (info@carportcentral.com) We will be glad to assist you.
Left and never installed one door because they didn't have hardware with them. They shipped it to me and I had to install myself. All 3 roll up doors they installed are not correct. The header seals I paid for and were in the contract were never installed. It has been almost 2 years and they have not finished it. They sure bug us about a payment even though they never completed the building and signed our names on almost everything themselves
Once they have your money your on your own. Their builders can raise the prices to pretty much any amount they want and when you say no please refund your deposit they offer you pennies on the dollar if anything. Look anywhere else to have your building put up, you been warned.
I want to apologize for all the thing I wrote about carport central, we got together and talked, the owners of the company apologized aswell, thing got out of hand on my part. I was told that the owner was very upset over the handling of this deal. I was refunded my deposit and they are still delivering my carport, this is a class A company and I would send anyone there to do business
Thank you for reaching out & for acknowledging the issue; Everyone makes mistakes. We will do our best to right a wrong & we're happy that at the end of the day, we could make this a positive experience for you. Thank you for choosing Carport Central.
I ordered my building on March 25th and called several times but couldn't get them to answer. I finally got through to them in May and was told that they didnt know when they would be able to start. They finally called me last week and said they would be here this week. Not only was I charged more than $400 more than what my contract stated, when the contracted builders showed up 2 days late they didn't have reliable equipment to do the job. My wife had to jump their truck off the first day and I got a call at 7:30 am stating that they needed another jump at their hotel 20 minutes from my house and of course another jump off to allow them to leave. The hole cut for the door knobs are too big and show light around the knob. They left a large pile of trash sitting in my yard. I do not suggest doing business with this company.
Hello Michael, we apologize for the negative experience you had, however, customer service has spoken with you and realized you have the wrong company. We are happy to hear the correct manufacturer has gone out to your property to resolve the issue. We here at Carport Central would love to work with you in the future and build a better metal structure experience for you
Carport Central could not give me a definitive date of when they were going to install my building. I told them I had a local contractor that installed the buildings and then it would be a benefit to them 2 contact them it. Would save them motel expenses drive time delivery time gasoline except? They gave me a story about this company to this company. In these people in the in the bottom line they said they use independent contractors and I told them. Why can't you use an indep and the contractor locally? I gave them a phone number. I called green sky if you're having a problem call green sky. It's one of the financiers tell them the problems looked at better bitter business bureau. I should have looked before I dealt with these people.
Okay, my husband and I started the barn process in Aug 2019, and here I sit still with no barn in December of 2019. This isnt any spectacular barn with lots of rooms, for heavens sake it doesnt even have a floor. Just a simple frame with 3 doors... 1 in the front and 2 on the sides. The original plans had the doors in the wrong spot on the sides. I was told from the beginning that isnt an issue at all. Guess what, it is. The manufacture said they wont build the barn because the plans are wrong. I live in Nevada and the company they got to build isnt even certified to build here. WHY! I have to keep badgering everyone to get them to do anything with this barn. I have already paid for my permits which of course are going to go to waste since i will probably never get the barn. All i keep here from Chris B. Is "ma'am, Im doing all i can"... This unfortunatly isnt even all that i have had to deal with. Just the newest development. I would rather have paid 40,000$ then deal with this.
Ordered the second week of July, told them we absolutely need these two buildings no later than EARLY October. They stated at that time that would be no problem as the delivery date was only 6 to 8 weeks. The install company started jerking us around the third week of September. FOUR NO SHOWS LATER it is now the first week of November with yet ANOTHER excuse and ANOTHER week delay! Not only that but when I called and raised cane about it they had the gall to start laughing and yelling AT ME! They took over a thousand dollar down payment already. They have claimed to be in NY state FOUR TIMES now and went back to North Carolina every time. I say BS! They have never been in this state for ANY install, this company and their "suppliers" are a scam. DO NOT UNDER ANY CIRCUMSTANCE USE THIS SCAMMY SCUMMY COMPANY! We now have a damaged camper due to these unprofessional scam artists.
Hello Pat, sorry for missing your review at the time and im sorry to hear about your experience. We are now actively listening to our reviews and we’d like to resolve your issue. I am not able to find an account for you based on this information. Please give us a call (980) 321-9898 or send us your information to the following e-mail: info@carportcentral.com
Our family has purchased several buildings from Carport Central and we have had nothing but wonderful experiences. Michael Bond is super responsive, smart and quick. We love Carport Central.
We’re very grateful for customers like you and hope you stick with us for years to come! Thank you for choosing Carport Central.
STAY AWAY, THEY TAKE YOUR DEPOSIT AND THEN SELL YOUR CONTRACT TO ANOTHER COMPANY. MY CONTRACT CHANGED A LOT AND I DIDN'T REALIZE TIL AFTER. NEW COMPANY ADDED A BUNCH OF ADDITIONAL COSTS. CARPORT CENTRAL TAKES YOUR DEPOSIT THEN IGNORES CALLS OR HANGS UP ON YOU! STAY AWAY! TOMMY WILLIAMS SALES REP
Our customer service manager reached out to you on 7/22/21, and left you a voicemail. We also spoke to the manufacturer Complex Steel Buildings and they stated they had been trying to reach you by phone and email and you have not responded to them. They state they are waiting on your permit, the only permit you have submitted was for a pool and not the metal building. If you could return our phone call we will be glad to help you in any way we can
We have used Carport Central for multiple builds, and so has my family! We have never had the first issue, always on time and well done! We love Carport Central!
Thank you for sharing your great experience. That is what keeps pushing us to do the best with can, customers getting their dream building. We really appreciate you trusting us with the purchase of your metal structure. Thank you again for choosing Carport Central!
They were great right up until they got there money then another world Mr bond would not return calls have other people to tell me he was not there then the one that calls himself ish? Told me I was a lie and laughed at me but the lady at Markus told him I was not she told me to move the carport so beware of them after they get there money
When I started this project, they were great the supervisor even put in a 5% discount in order to keep it within the amount I can afford and sent me the Purchase Order/Invoice. I approved it gave them the numbers for payment, after that the whole game changed. After reaching out to them for multiple days I got a response.
" I'm sorry I didn't respond to your email. I was out of the office and I just got back today. So I have some bad news, the price book that I used to price your metal structure was the old price book. I didn't receive the new price book with the correct pricing until I submitted the order and it was getting checked. The prices changed due to the price of steel increasing. Your new total for the building came out to be
$9,135.00 plus your local state tax. With the 5% discount that we are still offering you brings it down to $8,678.25
Let me point out the original price was $7476. 27, and his supervisor approve the discount! That's two people checking over the Invoice. I replied to their email asking them to stand behind their original agreement but to no avail.
I call this "Bait and Switch" Business. I think they are a dishonorable business.
Hello Mike, sorry for missing your review at the time and im sorry to hear about your experience. We are now actively listening to our reviews and we’d like to resolve your issue. I am not able to find an account for you based on this information. Please give us a call (980) 321-9898 or send us your information to the following e-mail: info@carportcentral.com
They took a $1290 deposit with the promise of a 6 week delivery on 3/01/21. Six months later, still no carport.
They have stopped answering E-mails and phone calls.
DO NOT USE THIS COMPANY!
Thank you for reaching out. I am not able to find an account for you based on this information. The Steel Industry has experienced unprecedented shortages that are beyond our control. We do apologize that your experience due to the shortages and price increases that happened as an aftermath of Covid has delayed the process. Please send us your e-mail and phone number via PM when you have a moment.
Carport Central has a rating of 1.7 stars from 22 reviews, indicating that most customers are generally dissatisfied with their purchases. Carport Central ranks 258th among Building Construction sites.
Good Afternoon, Based on the information provided I can't find an order with Carport Central. We aren't associated with Mr. Carports but If you would like to reach out to us you can call 980-321-9898 and ask for management and we would be happy to help.