Sent the wrong paint, they do not answer phone or Emails I rec'd what is obviously their standard email "Hi Thanks for your email. We check and respond to our emails as often as we can. For an instant response please call us on ******* *******. (Call answered Mon-Fri 10am till 2pm then 2.30pm till 5.00pm) Many thanks CarPaintRepair" have been phoning at the times given for nearly 3 weeks. It is obvious I'm going to have to try other methods that is if they are still in business?
Not only did CarPaintRepair said the wrong colour paint, they also never sent the correct one as promised. WARNING - They do not exact match consistently. WARNING - They mis-sell, this is against the law.
The only way to highlight this company failures is to complain to Trading Standards - *******@westlothian.gsx.gov.uk - he knows all about them.
After reading reports I was apprehensive, but already having ordered I was pleasantly surprised as I received received good communication followed by product within 7 days - good colour match - no problems.
Rip off, ordered paint, over a week later they sent paint which was completely the wrong colour. No will not answer phone or emails, avoid at all costs!
Same complaint as everyone else. 2 weeks on, several emails and eventually a refund. DO NOT USE this awful company. I wish I had read these reviews earlier.
Don't get sucked into this company - they just want your money. They'll probably go bankrupt and then re-invent the company under a different name, goodbye £34!
Ordered paint got email asking for code. Sent code nearly three weeks and nothing has arrived. They are a shambles. I will be informing trading standards
Orderd paint online never recieved anything i have rung, emailed and even wrote to the company with no reply, so they have my money and i have nothing unfortunetly i paid on a debit card so theres nothing the bank can do.
Received my paint in good time! However it was the wrong shade tried to contact them by phone left a message tried to email and as of yet no reply will contact trading standards
AVOID LIKE THE PLAGUE! I too have been ripped off by this, er, organisation. Took an inflated payment (VAT and mandatory ''express'' delivery doubled the advertised price) and have not received the product. It is now ten days since I placed the order. They are NOT on the phone as advertised, have not returned any calls nor responded to emails.
Blah blah, same as everyone else they take your money and delivery nothing.
This looks like them:)
http://en-gb.facebook.com/people/Evelyn-Harris/**************
I ordered paint for my car on 2nd April, they took the money out of my account on the 7th April I'm still waiting for the paint, I have e mailed several times with no reply and get answer machine when I phone, no one has answered the messages I have left. I have had to go to the bank to try and get my money back. This firm must be a scam I wish I had read the reviews before ordering
This business is an absolute disgrace & should be forced to shut down as all they are interested in is taking your money & either not sending you anything at all or sending you entirely the wrong colour of paint for your car! They do not respond to emails nor do they return your calls. I have reported them to Trading Standards & will be interested to see what happens. DO NOT WASTE YOUR TIME & MONEY ON THIS COWBOY OPERATION
I had the same trouble as many other people re carpaintrepair.co.uk i. E. sent the wrong paint; wouldnt answer emails; only an ansafone. So I got in touch with the local Trading Standards as follows:- West Lothian Council, Environmental Health and Trading Standards, Civic Centre, Howden South Road, Livingston, West Lothian EH54 6FF Tel ******* ******* Fax ******* *******. They got hold of the company and got me a refund.
Ordered last april, wrong colour paint sent after a MONTH. Informed them, they then asked for a photo of the car and no. Plate and paint code which was all sent. Since then I have sent 6 e/mails and left several voicemails to no avail. My request for a refund has fallen on deaf ears. Take my advice DO NOT ORDER FROM THESE PEOPLE.
Ordered a touch up paint kit on 22 July 2011. As of today 5th August have still not had receipt.
I have emailed, called and left voice messages without any response. I have also written to RBSWorldPay to complain and ask that they investigate these ROGUE TRADERS. Have now got my bank on the case and written to trading standards and OFT.
If anybody is thinking of taking legal action against CarPaintRepair I suggest it be directly against Evelyn Harris rather than CarPaintRepair. That way any CCJ's will be registered against her personally.
Won't be surprised to see her featured on Watchdog and Rogue Traders before long.
Ordered some touch up paint and waited, and waited, and waited. Finally afeter 9 days it turned up the wrong colour. Emailed and foned, no reply. Dont waste your money. In the end I went to http://auto-paint.co.uk/carpaint/ Perfect colour match and great service. However if you have been burned by this or any other company get your money back. Get intouch with your bank and ask about CHARGE BACK on your debit card, Credit card may be different so contact them. It does not have to be above £100 for you to do this. You must write to the compay recorded delivery and ask that they return your payment. Give them 31 days, if no joy get the bank involved. They will get it back for you through Charge back. You are protected under law when buying of the internet under the 'Distant selling regulations'. Be informed! They have stolen your money, so get it back..
Please do not review if you areOrdered some paint and got excuse after excuse, its now 3 weeks and more bull from this horrendous company, family illness was the latest, going to contact watchdog now, AVOID THIS COMPANY LIKE THE PLAGUE - LIES, LIES, LIES affiliated or have a conflict of interest with this website.
Took two weeks to arrive and it's wrong colour. Will not answer email and phone service is an answer machine that is full so you can't get in contact. Absolutely do not use this company. They will take your money and that's it. Trading standards will be notified... DO NOT USE THIS COMPANY... YOU WILL BE SORRY... NEEDS A VISIT AND TO BE EXPOSED BY ROUTE TRADER... BBC...
Overview
CarPaintRepair has a rating of 1.8 stars from 110 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CarPaintRepair most frequently mention trading standards, wrong colour and answer phone. CarPaintRepair ranks 344th among Auto Repair sites.
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