CarGurus

I went to a car dealership that was horrible and car guru won't allow me to leave a review on them because I didn't use their website to find this dealership. That leaves for horribly inaccurate information on a dealership. That website shouldn't exist with that business model

Cargurus is a pain in the you know what to use as it's almost impossible to share a listing with someone. You can't just copy and paste the link as all the person you sent the link to gets is a local listing of the model of car that was in the link. So, for example, if my wife copies the link to a 2013 BMW X5 in LA that she likes all I get when I click on the link is a list of X5s for sale in the Bay Area. Why? But there is an email link you say! Just have her send it as an email through Cargurus you say! Well we have tried that and those emails usually disappear into the either (yes I have checked my spam folder).

Dear car dealerships, please stop using this crap website that makes is almost impossible to share your listing with other people.

I am personally dissatisfied with this site every time I'm interested amazingly they just sold it and then get emails trying to sell me something else when I know what I want I don't want to go buy a new vehicle when they go and sell the used one that I wanted! So I won't be going through guru cause it seems like a trick to get names to buy vehicles they wouldn't want even if they could afford it!

Do NOT trust this company-they practice the bait and switch. No car *******@price quoted upon arrival. I drove many miles to Napletoj Volkswagon Orlando. It seemed as if the sales indiduals all knew what was going on as well... NEVER AGAIN

They cater to dealers. If you sell your car personally their is zero customer service. 1st you get 2000 characters to describe your car so if you want to put all the features you can't. Second if you need to talk to someone you can't. They only talk to dealers. They email everyone else. But they don't email you or respond. When you call and hit the prompt you go to voicemail and they don't call you back. They disabled my account and didn't tell me. When I called and said I was a dealer they answered the phone and said it was listed from another country. I listed from Pennsylvania. They said they had to send an email to the dept that deals with personal listings. When I asked for a phone call because I was concerned about my identity they said no they only talk to dealers. The worst customer service ever!

I had the worst experience with one of the car dealers advertising on Cargurus. When they asked me to post a review about my experience, I told of how the dealership raised the price of the car by $200.00 once they realized that I wanted to buy & after I acquired financing. CarGuru rejected my posting 3 times because they said that I accused the dealership. I only told the truth about my experience and have the pre-approval sheet showing the original price $200.00 less. Instead of CarGuru looking into the negative dealings of the dealership CarGuru continually buried my review. SHAME on CarGru!

Car gurus does zero verification of vehicles and info. I just had a buyback due to safety issues, that due to a prior to my purchase accident. I had an accident less than 24 hours later because of alignment issues. Now the SAME CAR is more money, listed as NO ACCIDENTS and car gurus couldn't care less. I will spend one year making sure this BS ends

I am trying to sell my car on carguru's. They make it easy to open an account however after that everything sucks with them. They ask for vehicle verification photos to verify I own the vehicle.

When the buyer comes to see the vehicle and I show them the title and I put in my ad we will meet@ the nearest DMV to verify all the paperwork what more verification does anyone need besides a pat down from the TSA.

Pissoff carguru's.

After finding a car on Car guru I purchased a 2012 pathfinder from prestige auto in Medford Massachusetts. When I bought the car the engine light was on in the Dash, after determining the code and bringing it back four times I got permission from the dealer salesman and brought it to a local Nissan dealership. When I called the dealer to pay the bill he offered me a partial payment and said that is all they will do. I called back to talk to the manager and he left me on the phone hanging then hung up I would like car guru to speak to this dealership as well. I have all the facts, dates, and money spent with receipts that I sent to the dealer. Pristige auto should be removed from your listings and pay the bill for work done on the car.

CarGurus is in the pocket of the dealers. Their pricing of privately selling vehicles is a good $3000-$3500 less than the published KBB pricing. They clearly are in the pocket of the dealers and when this issue was raised to them they acted like they didn't know about it and couldn't do anything about it. No private seller should ever use cargurus.

I have been searching for a car on Cargurus. Saved a search and set up for price drop notification. Got an alert that price dropped and notified seller immediatly and called them the first thing in the morning. Seller was European masters and salesmen says he has a different price than the one I am stating, he further states he see's the price online but has a different price at his place. He stated he needs to check with his manager and will call me back. He did and said the car has been sold and he doesn't know why it was there with a price drop and that Cargurus is a 3rd party that they pay to advertise... Moral of the story is Cargurus is an extension of the "Salesman" on the dealer lot and their ads are bogus as the the salesmen we all try to avoid. My opinion is "don't be fooled" I have spent countless hours looking at their cars only to find things don't match. This is my 2nd experience... shame on me... All done here... please be ware.

My Mini Coope, r purchase from Steve at Blackbird Crossroad Motors in Leicester in January 2019, exceeded expectations. I was given all the details I needed before visiting the dealership, including a negociated price for the vehicle. The test drive, purchase, service and valeting were over in a matter of 3 days, in a most professional and friendly manner, I would recommend anyone thinking of buying a second hand call to make Car Gurus their first port of call.

I have a daughter going away to college that desperately needs a reliable car. Used CarGurus to locate a car 2 states away. After expressing an interest in car, through CarGurus, I was contacted by said dealer. Listed car was still available. Listed 51 days ago on CarGurus. After many calls, texts and emails, the sales staff at said dealer agreed to an $18,000 all cash offer. Sales paperwork was started... then came the bad news. Salesperson called to inform me that said available car was currently being purchased by a walk-on to their lot. Now, a few days later, the same car is still listed on CarGurus. After repeated attempts to contact CarGurus, and attempting to leave a review on their website, I am now being gaslighted by CarGurus. They refuse to publish my review of said delaer, and will not respond back to my questions. CARGURUS IS COMPLETELY A SHAM.

These people were calling my dealership every day and saying they are going to send a private investigator unless we pay them and I thought it was a scam because I never used car gurus and I never received any letter or bill so I said bring the investigator which never came but they kept harassing me everyday so to make them go away I had to pay them 2,500$. They are PROFESSIONAL scammers! My best advice is don't use them to buy or sell cars! Again I never used there sight