Overview
Care.com has a rating of 3.2 stars from 12,034 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Care.com most frequently mention background checks, good experience and promo code. Care.com ranks 1st among Caregiving sites.
Just cancel 6 hours before we go on vacation! She should let us know way before!
I don't know how to shut it off! Once I hired! A dog sitter? Please let me know, so I don't waste any one time!
I had no idea using Care.Com could make life easier! We were able to find childcare fast and easy on two separate occasions. Both caregivers we professional, friendly, pleasant to have in my home and GREAT with the kids. Loved the whole experience.
We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
Ceesay was a big help and she solved my problem of being picked up and transported after surgery.
Thanks so much for the great review! I'm happy to hear you are finding success with the site!
Thank you,
Care.com Member Care Team
After using agencies we decided to try direct hire for mom's care. Started looking Saturday and by Sunday I'd interviewed 2 and chosen our carer. She started Monday morning.
We are thrilled that you had success using our site! Thank you so much for letting us know!
Deanna is wonderful. She really pays attention to our pets' needs and provides daily updates. I am relieved to know she is taking care of our pets, when we can't.
We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
Deanna was very conscientious and so great about spending time with our pets. We knew they were happy, healthy and getting the attention they love.
Came to meet our dog prior to her watch and took great care of our dog.
We love to hear this! I would like to ask if you would consider posting a positive review on your caregiver's account. This is helpful to the caregiver and is also helpful to other families as they search for care. You can find directions how to do so on our Help page at https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US, or you can reach out to us for assistance. You can contact us at reviewteam@care.com. Please include Reference Number REV-025374 when you message.
Was able to post a job and get many qualified applicants to interview
We're so happy to hear that you're having a good experience so far! Thank you for sharing!
Jessica did a great job, was very nice, and took great care of our dog Lola! 5 stars.
Thanks for sharing the love!
Thank you,
Care.com Member Care Team
Last minute need for a sitter and had a couple of great options. The babysitter we found was prompt and great with our son.
Please be assured we're documenting your feedback for review. We're also so glad you found a great child care provider and had a good experience with the site! Thank you for sharing!
Website kept freezing, had to constantly restart the app, unable to set up different rates for different nannies, unable to change the rate once set - difficult to navigate payments or change nanny schedule.
Thank you for your feedback. I'm so sorry to hear that you didn't have a positive experience with the app. For assistance, please reach out via our Help Center contact at Care Help Center for Families, Caregivers & Partners [https://help.care.com/s/contactus]. Please include Reference Number REV-025124 when you message. Deleting and reinstalling the latest version of the app may also be helpful.
I did have a chance talking with Averie.B and we fixed the schedule and she agreed to show up, I was very disappointed no pick my call even txt never or email no call no show just hoping that someone will accept my offer and not make me regret my Money in this app.
Thank you for your feedback! I just wanted to make you aware that you have the option to post a review if you'd like; you can find instructions on our Help page here: https://help.care.com/families/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US. We will be reaching out to you with more details via email. In the meantime, if you need further assistance, please reach out to us through the contact us link at https://help.care.com/s/contactus.
Maddy jumped right in with our 15 month old and he didn't even cry when we left. She was a last minute date night booking while we were visiting the area and she was a good communicator and super friendly. Highly recommended!
We are so happy to hear you found such a good caregiver! Thank you for taking the time to share this! Please also consider posting a positive review on their account. Doing so not only helps the caregiver but also helps other families as they search for care. You can find directions how to do so on our Help page at https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US, or you can reach out to us for assistance. You can contact us at https://help.care.com/s/contactus. Please include REV-025098 when you message.
Found a cat sitter I was hiring. Texted back and forth on computer, Went fine. Asked her to call at number I gave. She said that she would after she put her child to bed. Never called me. I texted her back about five times from that nigh until the next day. She did not respond by phone or text. Had to hire some else through a social worker
I'm so sorry to hear you haven't had a good experience using our site! We make every effort to encourage members of our site to be courteous and professional at all times, and I apologize that this wasn't what you encountered. I just wanted to let you know that we do have a feature that allows you to leave a review on a caregiver's account if you would like, which can be useful to other members in their search for quality care. Check out our Help Center article (https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US) for directions on how to leave a review, or reach out to us for assistance with this and with your search. You can reach us via our Help Center Contact Us link at https://help.care.com/s/contactus. Please include Reference Number REV-025083 when you message.
My caregiver has enabled me to do more than I ever thought I could. She understands that I need to be as independent as possible but steps in when I need her.
We are so happy to hear you found such a good caregiver! Please consider posting a positive review on their account. Doing so not only helps the caregiver but also helps other families as they search for care. You can find directions how to do so on our Help page at https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US, or you can reach out to us for assistance. You can contact us at https://help.care.com/s/contactus. Please include REV-025183 when you message.
As a new home care agency in McLean VA and around I found the best rated caregivers for my business thank you
We are so happy to see that you are having a good experience using the site! Thank you for taking the time to share!
The experience has been frustrating. First contact I was given 3 choices. I chose the one closest to me but she never responded to my contact. Another woman made contact and we agreed that she would try it since she lives an hour away and has cat allergies and I have 4 cats. As we were emailing, the website came up with multiple other options that live closer but I had already made a commitment.
We'd be happy to assist you. Families, individuals and active caregivers can always live chat with us through the Contact button found at https://help.care.com/s/contactus as well as reach out to us via our phone number listed on your credit card statement. Please include Reference Number REV-025074 with your message.
I am totally satisfied with the services rendered by Care.com. I will continue to use this site.
We're so glad you have been happy with the site and have been using it successfully! Thank you for letting us know!
She worked in our bathroom for a while to make sure it was thoroughly clean. A good job
It is fantastic that you found such a good and conscientious housecleaner, and we really appreciate your taking the time to post this. Please also consider posting a positive review on their account. Doing so not only helps the caregiver but also helps other families as they search for care. You can find directions how to do so on our Help page at https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US, or you can reach out to us for assistance. You can contact us at reviewteam@care.com. Please include REV-025295 when you message.
I posted the job on Care, and within four hours I had arranged a sitter.
We are thrilled to hear this! We're so glad you've had a good experience using the site!
Care individual communicated OK with our text messaging and would not be able to work for me.
Thank you for your feedback. I'm sorry to hear that you didn't have a positive experience with the site. We like to invite you to email us directly at reviewteam@care.com to share more details about the issues you’ve encountered so we can address them. When you do, please include Reference Number REV-025320 when you message.
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- Austin, TX
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Business History
2007: Launched the Care.com platform with child care, senior care, housekeeping, and pet care services.
2010: Launched enterprise arm to help employers support their teams with family care benefits.
2012: Expanded internationally into Canada, Belgium, and Finland through the acquisition of Betruet.de. Expanded into household payroll and tax matters through the acquisition of Breedlove & Associates, now known as Care.com HomePay.
2014: Filed for IPO and was listed in the New York Stock Exchange under the ticker symbol CRCM.
2016: Expanded into Australia, New Zealand, Ireland, Spain, and Norway.
2020: Care.com was acquired by IAC. Care.com acquired LifeCare.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback and for providing your information. We will be reaching out to you via email. In the meantime, if you need further assistance, please reach out to us at reviewteam@care. Com and please include Reference Number REV-025411 when you message.