Overview
Care.com has a rating of 3.2 stars from 12,034 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Care.com most frequently mention background checks, good experience and promo code. Care.com ranks 1st among Caregiving sites.
She will start tomorrow. I will let you know. There is not much to tell now.
Our normal babysitter could not help out these last 2 days and we were able to find a phenomenal sitter last minute
We are so happy to hear you found a great sitter! Thank you for taking the time to share this! Please also consider posting a positive review on their account. Doing so not only helps the caregiver but also helps other families as they search for care. You can find directions how to do so on our Help page at https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US, or you can reach out to us for assistance. You can contact us at reviewteam@care.com. Please include Reference Number REV-025372 when you message.
Amy stayed with our dog for 3 weeks while we were out of the country. She dealt with frigid weather and frozen pipes competently, keeping us informed, but handling issues confidently. She took wonderful care of our dog. We are so grateful for all she did to allow us to enjoy our time away, knowing that she had the home front covered.
We are so happy to hear you found such a good caregiver! Thank you for taking the time to share this! Please also consider posting a positive review on their account. Doing so not only helps the caregiver but also helps other families as they search for care. You can find directions how to do so on our Help page at https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US, or you can reach out to us for assistance. You can contact us at https://help.care.com/s/contactus. Please include REV-025207 when you message.
We had an excellent experience. We are very happy with the tutor we chose. Zmy likes her and geeks comfortable. They met at the library. My daughter sats it was very helpful and wants to continue with the tutoring
Thanks so much for letting us know you've had a good experience and found such a great caregiver! Thank you for taking the time to share this! Please also consider posting a positive review on their account. Doing so not only helps the caregiver but also helps other families as they search for care. You can find directions how to do so on our Help page at https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US, or you can reach out to us for assistance. You can contact us at reviewteam@care.com. Please include REV-025229 when you message.
Out of 3 choices I chose only one showed up for an interview. She was very professional and kept me informed when she needed to change the date
Thank you for your feedback! We're so glad to hear you had a good experience with the caregiver you were in contact with. If you'd like any assistance, please email us directly at reviewteam@care.com with details of your concerns and we'll be happy to help! Please also include Reference Number REV-025352 when you message.
I interview Sharon an thought we would be a good match. It has been. Thank you.
We love hearing this! Thank you for sharing!
I received many referrals and I was able to choose Lynn P from the array of people.
We're thrilled to hear you were able to use the site successfully! Thank you for sharing!
No one gets back to you.but they sure take your money- do not use this company all they want is there money.calling the bbb
I am very sorry to hear of your frustration! We will be reaching out to you via email. In the meantime, if you need further assistance, please reach out to us at reviewteam@care.com and please include Reference Number REV-025354 when you message.
The Care.com platform was easy to use. We received several qualified candidates. We feel good about our new connection to a very qualified dog care provider.
Thanks so much for the great review! I'm happy to hear you are finding success with the site!
Thank you,
Care.com Member Care Team
I set an appointment with a housekeeper. She was a no show with no message
Thank you so much for your feedback. We will be reaching out to you via email. If you need further assistance, please reach out to us at reviewteam@care. Com and please include Reference Number REV-025397 when you message.
She's very polite, helpful and good with my lil grandchildren. Goes above and beyond and willing to assist
Team arrived just on time and set to work right away. Went above and beyond cleaning living area, bedroom bathrooms and especially the kitchen. Will use this cleaner again.
We are so happy to hear you found such a good housecleaner! Thank you for taking the time to share this! Please also consider posting a positive review on their account. Doing so not only helps the caregiver but also helps other families as they search for care. You can find directions how to do so on our Help page at https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US, or you can reach out to us for assistance. You can contact us at reviewteam@care.com. Please include REV-025238 when you message.
I needed a last minute sitter for my son and Malia came. She found out he liked volleyball
And making cakes and she did both with him!
We are thrilled! Thank you for taking the time to share this! Please also consider posting a positive review on their account. Doing so not only helps the caregiver but also helps other families as they search for care. You can find directions how to do so on our Help page at https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US, or you can reach out to us for assistance. You can contact us at reviewteam@care.com. Please include REV-025355 when you message.
My overall experience is very good except I think I clicked the wrong button and the price went up a whole lot. I didn't want to pay $160 just to book a housekeeper.
We're glad to hear you've had a good experience, and we will be reaching out to you via email. If you need further assistance, please reach out to us at reviewteam@care.com and please include Reference Number REV-025277 when you email.
I hired * to assist in home ordering some bookshelves. Presently * simply cleans surfaces and carpets. * at first responded and then she didn't respond and didn't show up for expected work of Feb 4th for ordering some bookshelves. Is there someone available to help assist in home ordering? The Hotel Kahala rakes down most intelligent experience of ordering and organizational competence from the many residences in East Honolulu. With safest policy review
*Information redacted by admin
Thank you for providing your information. We will be reaching out to you via email. If you need further assistance, please reach out to us through the contact us link at https://help.care.com/s/contactus.
Not at all as expected. One couple came to see me and it was the guy who does the cleaning but the picture on care.com has the wife's picture. That is very misleading.
Thank you for providing your information. We're very sorry to hear you haven't had a positive experience using Care.com! We will be reaching out to you via email. If you need further assistance, please reach out to us at reviewteam@care.com and please include Reference Number REV-025255 when you message.
Marielle was punctual, kind and confident. Our little one was in good spirits and enjoyed the time with her. I recommend her and was happy with her professional demeanor.
We love to hear this so much! We'd also like to suggest that you post a positive review on Marielle's account. Doing so not only helps the caregiver but also helps other families as they search for care. You can find directions how to do so on our Help page at https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US, or you can reach out to us for assistance. You can contact us at reviewteam@care.com. Please include REV-025298 when you message. Thank you!
Care.com has been a nightmare for my family. We started our membership in Novemberand signed up for the year. It was working ok for a week or 2. Then it stopped letting me message any caregivers and popped up an error message. This went on for a month or so and caused us to have to find care elsewhere even though we paid over 200 dollars for the year to use this site. I finally got frustrated and messaged tech support. I gave the tech support guy my sign in info and even he could not get messages to send to caregivers from my account. He said would push it up to management and I'd receive an email, which I never got. I reached out again asking for a refund since even their own tech support team couldn't get it to work. I was told that the memberships were non refundable and they weren't able to do anything for me. I let them know that under normal circumstances I understand not being refundable but if your unable to provide the services how can you charge for them? They refused to do any sort of refund. This is a disgusting way to do business and horrible customer service. Total SCAM to charge for a service you can not provide!
Thank you for your feedback, and I'm very sorry for your frustration. All Care.com subscriptions are non-refundable, per our Terms of Use. However, please reach out to us so we can continue to assist you with your concerns! You can reach out to us at reviewteam@care.com, and please include Reference Number REV-025243 when you message so we can resolve your technical issues.
Being forced into premium status without speaking to the dog walker is an absolute farce. Had to pay for the full month. As it turns out, after speaking with the dog walker, she could not accommodate the times needed, and since her appointment was already booked, the cancellation fee was greater than the dog walking fee. Cancelled premium, but felt taken advantage of and nowhere on the website to share the frustration. An absolute rip-off!
Thank you for your feedback. I am so sorry for any frustration you've experienced. We're a paid subscription service and not a free service and I am sorry if you weren't aware, as this was never our intent! The fee contributes to our ongoing efforts to keep the site safe and secure and to maintain and develop the features of our site. Also, I just want to explain that we also offer a free membership to families searching for care so members can browse profiles and post a job to see if you get responses before they decide if they want to make a financial commitment. The paid membership is required to begin the screening process such as running background checks, contacting caregivers for interviews, and checking references. From your review, it sounds as though you were using our Booking feature to find pet care. Please don’t hesitate to reach out to us so we can assist you with this; you can reach us via our Help Center contact us link at https://help.care.com/s/contactus. Please include Reference Number REV-025146 when you message.
The service worked exactly as expected. Options for what you need is somewhat limited. Love the suggestions for caregivers.
We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Thank you,
Care.com Member Care Team
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- Austin, TX
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Business History
2007: Launched the Care.com platform with child care, senior care, housekeeping, and pet care services.
2010: Launched enterprise arm to help employers support their teams with family care benefits.
2012: Expanded internationally into Canada, Belgium, and Finland through the acquisition of Betruet.de. Expanded into household payroll and tax matters through the acquisition of Breedlove & Associates, now known as Care.com HomePay.
2014: Filed for IPO and was listed in the New York Stock Exchange under the ticker symbol CRCM.
2016: Expanded into Australia, New Zealand, Ireland, Spain, and Norway.
2020: Care.com was acquired by IAC. Care.com acquired LifeCare.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for sharing the love!
Thank you,
Care. Com Member Care Team