Canva

I was thinking about using them for print on demand, but not even going to bother. I couldn't even FIND where the print on demand part was on the website. So I went to hit the "get help" link, and it brought me to a chatbot. Gee, thanks. I'll take my biz elsewhere. Couldn't even be bothered to put in a lousy phone number.

Ordered business cards from my design. Done this a few times so not super excited to open boxes to inspect when they arrived. When I needed the new cards I opened the boxes (only 5-6 weeks after receiving them) to discover the black background of the cards was brown. I was stunned. I immediately contacted Canva, but I had just missed the 30 day window, so too bad, too sad. No refund or replacement. I provided photos of the completed defective product. They could not care less. They charge me every month - this meant nothing to them. Canva is a very bad company in my opinion.

This app is the worst app I have ever used before. It continually crashes constantly. In the last month The program crashed five times. I have it all documented. Right now I can't even get into Canva so that's why I'm writing here. I cannot even get through to anybody to help me back into my account. I have tried every option and I am exhausted by this app. If it was run properly it would be one of the best apps out there. If anybody from canva is reading this review now I would appreciate a response!

Its unbelievable how many glitches this program has. There are so many things that dont work and when you contact them they take forever to get back to you only to say were working on it. Just spent an hour redoing some text only to lose all of it after several saves because the program is stupid. All I did was hit control z three times and it erased hours of work and text, 100's of words. Tried to redo and nothing happened! F u canva. This is what I get for not knowing photoshop. Oh yeah I've been paying for this crap.

This type of stuff happens all the time. It's a mess, clunky, not well thought out for the paying service.

I must say, I like Canva's online services and platform. However, they steal from you and the customer service sucks. I had a free trial of Canva for Work and cancelled before it was up. Canva went ahead and charged me $119.40 for a year's subscription anyway. I have used their website to contact them 3 times about the error. No response. They have no phone number you can call or other way to contact them. My bank also has been trying to contact them to no avail. I strongly suggest you not leave your credit card info on their site: it seems they will charge it without authorization, and trying to get your money back will be frustrating at the very least.

UPDATE: I finally got Canva's attention by posting this review to Twitter and Facebook. They responded via Twitter in about 2 hours and, after a bit of back and forth, they refunded my money in full. Sadly, it seems that the way to get their attention is to bash them on Twitter.

There was a serious delay on the delivery, local Fedex was at fault. Fedex never responded to me, nor did they ever contact me, while Canva replied on the same day. Since these were wedding invitations, which were time sensitive, they expedited a second delivery and gave me a coupon for another purchase, all the while being super professional and very quick in their responses. Absolutely amazing.

I like the templates and the elements and was using them enough to justify premium. The trial period is quite generous and monthly fee is not bad. Improvements could be made to the editor as it's quite clunky and cumbersome. There's no flow and batch edits are difficult. Overall tho, I'd say it's easy and the templates are attractive.

I've only ordered business cards--so happy with them I reordered a few months later--so I can't speak to others' experiences. I recently started my own business and this seemed like an easy way to get customized cards fast. And it was. The cards came exactly as I'd designed them, with vibrant colors. I appreciated the auto-correct that informed me that my lettering wasn't centered when I was designing them, and they arrived very quickly and in a handsome box. Super affordable too. When I had trouble with Paypal on the reorder, customer support was there and responded to my emails quickly. Highly recommend.

When I used Canva, it wasn't bad, but when I closed down my tab when I was done with it for the day, it didn't save. I don't know why. I had to start all over again. Also, Canva keeps on messaging me. I have received over 15 emails from them in the last month.

Anyway, Canva wasn't bad, just remember not to close down your tab!

Do not create an account with this website! I used them for about six months with a pro subscription. After I cancelled it, I was charged over $300+ total in random charges with each download - with no warnings for charges. I was not aware of the charges and there is no customer chat, phone number, email- I just got a warning for charges from my bank. I had to find a way to dispute the charges, and they replied that they will not refund me. You can't report them with the better business bureau because they are based in Sydney Australia. They do not have an address reported on their website, I had to search for it on Google. Do not use this "company"!

Tried to cancel before free trial ended, impossible to do through website. Unable to contact by email or phone. Ended up paying 12-month subscription but locked out of my 'account' at same time. Pay-Pal absolutely no help. Had to cancel my credit card to avoid further deductions. Avoid

Hyperlinks don't work when converting to.pdf. Too many childish elements, very difficult to keep it professional looking. Can't even insert a drop cap, what the hell is that? Support is completely nonexistent.

Been using Canva for the past year

This is my personal review based on experiences

The Good

1. The Paid version is the better option
2. It's really fully loaded & provide Great value for the price
3. Easy to use. Many options. Refreshes graphics options often so not always the same
4. Templates also make work easier & faster

The Bad
1. Finding files - often search does not work well
2. Does not always show completed projects - hard to find them even when organized
3. Sometimes even when set to highest quality some jpg images can be grainy

Overall, Canva in my opinion is a really great option. Not as fancy as Photoshop by any means but much better priced and makes it so anyone can easily create awesome looking graphics.

Recommend it

Ethan

Canva randomly disconnected from my Instagram Business account and insisted that my Instagram was a personal account (it's not). About 15 emails and 2 weeks later, they still refuse to answer my question as to what happened or accept responsibility, or even expedite the fix. When I asked for compensation, they gave me a "coupon" which can only be used by new users. Pathetic.

I cancelled the "free trial" BEFORE the trial period was over. They still charged me $199.99 for a full year. They refused to refund my money. Customer service was a joke. Do not sign on with this company. Gimp is a much better software and it's free.