CanadaPetCare

Re Canada pet care.com
Ordered flea meds 11/10/24
Confirm email stated " Your order will be shipped within one working day"
Site wanted extra $ for tracking #(I declined)
Received item 11/22/24.
Package was mailed from Shrewsbury United Kingdom w/a track#. History shows Acceptance 11/15/24 FRANCE via Priority France La Poste
(More than a business day, unless France only works a couple days a week -subtract 1Star). Entered Customs in NY USA 11/16-18. Delivered Washington St 11/22.
Good news: I Received new Netguard spectra exp date of 12-2025. In new unopened manufacturer package. (5 star)

I supplied the correct address, they did not give USPS the correct address. I spoke to the chat customer service who blamed USPS, when I asked for the order to be resent and shipped due to their error I was told it was not their fault but USPS. I spoke to USPS who confirmed they do not edit the address and it was in fact CanadaPetCare's error.

I have reached out via email to see what can be done and will update if they make the situation right.

I ordered allergy medicine for my dog. I waited a month, but never received it. I called several times, and was given a different answer each time. The tracking information was never updated, and the excuse was that it was stuck in customs from Singapore. This place is not in Canada, it's overseas. Don't trust them. They'll take your money and you'll never get the products.

I ordered 2 boxes of Profender for cats received 8/13/24. They sent boxes dated Jan and Feb 2023 respectively. Product will expire in 5 and 6 mos. I will not be able to use all of this product before it expires and spent $65.33 I've asked for half to be refunded and if they do not do that, I will dispute with my card company.

Ordered meds a month ago and still have not received. Asked for a refund and am waiting for it. Terrible service. I so not recommend. I see other people say the medications are actually shipped for Singapore and not CANADA.

Well still waiting on my order. 8 days later and just hit customs from SINGAPOR. Nothing about CANADA. IN that time, my dog passed away. Lucky I still have a dog left to take the flee meds but this is ridiculous. Don't lie to people on where it comes from so we know give it a month to arrive. Not it will be here in 7-10 days.

I ordered my product 01/12/23. It said normal delivery is 7-10 business days. It has now been over 30 business days. They have a 21 day guarantee to refund your money if not received. When I contacted customer service they put me off until the 02/20. Not helpful at all

Ordered pet meds on November 24, but they never showed up. The tracking number given does not show in USPS. I contacted the company and asked for a refund. They agreed to refund my money because it was more than 21 business days, but the refund has not made it onto my credit card. This company is not based in Canada. They told me they were shipping from the UK. I don't have any problem with shipping from the UK, but I don't like that the website is misleading and falsely suggests that they are based in Canada. On a positive note, they have responded to each of my emails. I can live with it if I get my refund, but I'm a little frustrated that it is taking such a long time. I would've taken advantage of a black Friday deal with another company if I I knew my meds were either not shipped or gone missing. Hopefully I will not need to open a credit card dispute. It is now over a month since I ordered.

I placed an order on 29 June. The confirmation stated the product would ship in one business day, It didn't ship in a week. No explanation, the status just showed as being processed. Really bad service!

My first order with CanadaPetCare was before a year and since then I have trusted no other site other than this one. I had started with frontline plus, you know just for checking its authenticity as they provided the branded products at unbelievably low prices. Well, the order arrived on time in the same package that was described. Frontline Plus was 100% authentic and it shooed away the fleas very effectively. Since then, I have only had positive experiences with them, in context of effectiveness of products and their deliveries. I thought it would be very unfair of me to not appreciate their team. Thank you CanadaPetCare! You have made pet parenting a lot more easier with your prices and quality of products.

Initially I was a bit circumspect of purchasing pet products from an online medium. But this company made me change my perception about online shopping. Not only are these guys one of the best when it comes to price, but they are also good in terms of having a wide array of qualitative and branded pet products. I always thought that affordable prices means compromising on product quality. But this company changed my perception. I received the products in excellent condition within a week of placing the order. Since then it has been six wonderful months and I have never looked back at a pet store located in my vicinity.

I've placed 2 orders with them now, I received topical dewormer and 3 Seresto collars for my cats at less than half the cost of what I would have paid in the US. Products were genuine, shipping was as fast as it could be, coming from the UK. Items were delivered within 2 weeks of ordering. Will definitely purchase from them again. Excellent customer service as well. Be realistic with your expectations of shipping times and the items going through customs, the prices are well worth a little bit of a wait.

Every time I shop from this company I receive loads of discounts on pet products. The other aspect is the zero shipping charge clause that makes me shop without having to spend while receiving the products. I regularly get their newsletter about the amazing discounts on the online store which gives me adequate time to shop for branded qualitative pet products at a never-seen-before price! I will continue using this online shopping destination till they come up with a drastic price change (which I do not see happening in the near future!) Thank you so much CanadaPetCare!

I have been getting pet products from this online shopping destination since last couple of months and believe me I am relieved having found a company that provides quality and branded pet care supplies at amazingly low rates. The free shipping clause is a boon for a guy like me as I look to save every single penny on online purchase.

I received the product well in time and the amazing part is that it totally worked on my pet. What more can I expect from an online pet store apart from branded quality products at an affordable price. It is as if it is tailor-made for me. Thank you so much!

I can depend on this online pet store to provide high quality products at a price that is extremely affordable even better than my vet or any local store. Every time I place an order the products are delivered, within a weeks time and they are in excellent condition. So I can always vouch for them to deliver timely products that make dosing my doggie easier.

I ordered Revolution for my pooch from Canada Pet Care and this was my first order. So everything was on a testing mode. Well, I received my order in 12 days, which is pretty okay with me. The product looked perfect for which I had my doubts as it was available at much lesser price than it was at other stores. But everything turned out to be perfect which made me their returning customer and I just placed my second order. I would say that Canada Pet Care is really easy, reliable and an extremely affordable pet supply store.

This company has spoiled me a lot as now I wait for their online discount coupons and email newsletters to avail special discounts on pet products. I love the fact that these guys take the pain of informing me about the discounts that they are providing on their store. This not only makes me vouch for this company but also entice me to get more pet care supplies for my furry friend. Thank you CanadaPetCare for being so considerate!

I love to get pet care supplies from this premier shopping destination because they sell products at an unbelievably reasonable price. Their products are of extremely superlative quality and my pets are free from fleas and ticks after taking their flea and tick preventative treatments. I am happy when my furry pals are healthy. The amazing discounts and the zero shipping charges are the tip of the iceberg that makes me regularly shop from this company.