California Pet Pharmacy

We've been using CPP for years. They have been error-free, on-time, and cost-competitive. We'll continue using them!

I placed an online order on Tuesday 9/25@1:30pm for 2 medications for my dog (Galliprant and Vetmedin). I received a call on Tuesday evening to call in because the Vetmedin was backordered. I called Wednesday morning, spoke to one of the representatives that asked me if I wanted to cancel the order for Vetmedin so Galliprant could ship right away. I told her to please cancel the Vetmedin since I needed Galliprant to be shipped ASAP. Today 9/28 I called to verify if it had shipped since I have not seen any emails from CPP stating it did. I was told that Galliprant has been on back order and they just received it and it will ship tonight. This means I will not receive the medicine until next week, but I'm running out of medicine by Sunday. I told them that since they didn't inform me of the back order for Galliprant at all, they needed to pay to get me the medicine overnight. They confirmed this was a screw up on their part, that they should have advised me of the back order, but still they would not ship it overnight. Now, I' left without any recourse because I will not be able to get the medicine I need for my dog before Tuesday of next week (vets do not carry that medicine, they need to order it). When I asked the supposedly supervisor Kayla (she refused to give me her last name) to put me with her supervisor, she said she would not do that. When I asked for the name of the owner of the company, she would not do that either. All that she continue to say is we apologize for the mistake, but we are not going to mail the medicine overnight. In other words, they don't care about their customers.

DO NOT EVER USE ***CALIFORNIA PET PHARMACY***!
They claimed I would have my Revolution in 3 to 7 days and now after 9 days they are giving me the run around and cannot even tell me when my meds will arrive for the boys.
This is terribly sad as my boys are scratching like crazy because they need their Revolution.
I want to cry as now they have my money for the meds and I cannot get any answers as to when it will arrive.
Miss Jessica Smith of customer service offered me a $3 credit for my trouble...$3! I mean seriously?! My order was $113!
I told her I would be spreading the word on how horrible their company is and how their customer service and their practice was misleading and just plain wrong. THEY TOLD ME THEY SCREWED UP and then later tried to make something up saying the med was on backorder.
They waited two extra days to process the order which was NOT according to what they say they do.
Once the rx is approved (which it was on the 6th and my money taken as well...) then it has to go through some process she couldn't even explain to me for 24 to 72 hours... then they send it USPS 3 to 7 days... I should have had it by now and I do not.
I explained I would be calling the Better Business Bureau on them and would be spreading the word on their sad and unprofessional approach to business.
PLEASE SHARE, DO NOT USE CALIFORNIA PET PHARMACY!