Buyee

I lead an auction for a week and then they denied my request to raise my maximum bid.

Avoid this site.

The shipping fees are quite insane. I usually buy kpop merch and photocards on here and it's usually okay for the most part. There are cheaper proxies out there and I'm planning to drop Buyee as I already gave them too much money considering they are not a good company. So I received a package with 26 orders and one of the orders was wrong... I bought Blackpink oreos and they gave me two japanese Pokemon booster packs, which are expensive btw... that costs $80-100 for one pack and they gave me two... Idk who ordered it but I felt bad and wrong for keeping it so I emailed Buyee.

Then they looked into it and was like "Well you have a lite plan, there's no refund". Something along those lines, so please be wary of these shady characters at Buyee lol. They just want your money and won't fix your issues.

Stay away from BUYEE! They have terrible customer service!

1. The first thing is, their English online chat is impossible to reach, I waited from 9am to 2pm, finally one guy appeared, I saw it after 10 min and he had already left. Then I received no reply anymore!

2. When something happens, they refuse to bear any responsibilities and blame everything on customers! They are not trying to solve customers' problem, they are treating customers as a problem.

3. They also keep the coupons or refund from stores in their purchasing account and do not give it back to customers or let customers to use them.

4. Also, I grouped 2 packages of 1kg and 4kg, it became 7.5kg after consolidation! Not to mention those are just clothes and do not need any protective packaging!

I could not believe they can expand their service and partner with some famous stores with such terrible service. I believe there are much better choices out there.

Good afternoon, I am writing a review about the intermediary Byuee.jp. I have been working with them for more than a year and this is the third product, actually about which I prompted in anger to write a review about Byuee.jp. The only plus that the service provides is the purchase from auctions, without uploading the amount to the intermediary's website. However, that's all. Logistics are lame. There are a lot of restrictions on the size, it was problematic to send a sewing machine from them, allegedly exceed the dimensions. The previous 2 purchases were small, came with a creak but whole. As for the sewing and embroidery machine, it came broken into the trash. Moreover, I paid for the protective packaging. But it was not made for international delivery, and so to move from room to room, a cardboard box, nothing is fixed, from protection only a purely formal film with pimples. The intermediary refused to compensate even partially for the shipment and the cost of the goods. Therefore, I conclude that I am not clean. Although it's his fault on the face. I DO NOT RECOMMEND IT!

Best so far. Keep you updated on every step. The re-packaging services is top class.
Consolidate your shipment and ask for re-packaging, it is a must.

I bought tape cassette pack from buyee, they divided to pack in 2 separete parcel and charged me 2 times shipping fee, even i complain for why got charged to single order for 2 times shipping fee? They answered that not their responsibility, They are crook, they are cheating their customers as much as they can. They had very stupid, lazy and awful customer service, BEWARE FOR BUYEE! They are real crook establishment.

I've personally shopped with Buyee for over two years now and have always had great experiences shopping with them. I usually purchase items through Mercari, however I have also made purchases with their partnered sites such as Capcom and IZ*ONE Official Shop. The site is clean and easy to use and their customer service is great and responds pretty quickly to inquiries. Buyee makes it so much easier to purchase items from Japan: it used to be very difficult but thanks to sites like Buyee, it is much easier now.

I notice that Buyee frequently puts out promotions for lowering or even completely eliminating their international shipping fees, but only for their first-time customers. I don't understand why, considering that even on these promotion pages, they explain that they made the promotion in response to complaints about the high shipping fees, but what about their loyal, long-time customers? Why do only first-time customers have the chance to benefit from a significantly-discounted shipping rate? I hope Buyee will also offer better discounts to their returning customers as well.

One of the worst forwarding company out there. There are so many loop holes they don't tell you and tries to scam people who has no idea they are been scammed.
For example there are cheaper ways to send the boxes to your home but Buyee will only send the box with the method they choose. This is probably because they get some commissions from the postage companies.
Another is that some sellers on websites like yahoo auction offers free postage or cheaper postage fee for multiple items but this doesn't apply if you are buying through Buyee. Buyee claims they ask the sellers to send items individually with tracking to avoid problems but this is all bull$#*! because one of the sellers told me that he sent Buyee my package as a bundle which cost roughly 650 yen but then Buyee charged me 650 yen per item in the box which turned out to be about ******* yen because I purchased about 100 items from this particular shop. I presume the ******* yen goes straight into their pocket!
This company is an absolute fraud and I do not recommend to anyone to use these guys. There are cheaper and more reliable forwarding companies than these criminals.

Previously we provided a positive review from Buyee (they credited our account 500 yen to do so--paid for reviews are what you are largely seeing on this site). All was good until we encountered some difficulties. The first concern was several overcharges on domestic shipping, sometimes as much as 1100 yen (11.00 usd). This was corrected, however it took several dozen e-mails to show them that they were making mistakes (they initially would not admit to this). Next. We requested consolidate packaging. Rather than remove the domestic shipping materials and place the items (watches) into an appropriate size box, Buyee threw the items in existing excessive packaging into an oversized box that would have been appropriate for a two pairs of Shaquille O'Neal's Basketball shoes. This require us to use a more expensive shipping service (EMS) as a result. We asked them to use a smaller box. They refused saying we don't have small boxes. (what kind of a shipping forwarding service does not have an inventory of different sized boxes). After more e-mailing, they finally said they could provide a small box but that this box would cost 500 yen (5.00 USD). We ship watches internationally in sturdy corrugated e-commerce boxes. These cost 16 cents (USD). The bottom line is that Buyee is unwilling to meet the needs of its customers--users beware.

Lost in translation

I saw a picture of a nice Seiko watch on buyee and they put some very confusing statement down about "breath." I was unaware but the listing was just for a bracelet. I thought it was misleading and as soon as I purchased the item the photo disappeared. It was not really even an auction at all, since they accept no bids yet they refused to issue a refund. I find the site much more difficult to navigate then aliexpress and they are difficult to get a hold of through customer service. These transactions did not show up in my account and they offer no way to leave feedback. So the seller appears to have 364 good ratings but no place to tell anyone about my personal experience. I also think Buyee has frivolous and over priced services as well as shipping expenses-- which the ad by kk houry said that the seller would pay so on a $23 item they padded $33 worth of expenses on the price. 10 for services and 20 for shipping-- this is astronomical compared to what ebay, amazon or etsy would take. So in the end I simply declined to pay for the shipping. I do not recommend them to anyone