Buyee

First of all, it is hard to connect to the online customer service. I have to wait more than 30min online to get a response, or even not.
The additional fees are quite expensive, if I buy an item of 300yen in the auction, the basic additional charges are like 1000yen, with the domestic shipping of min 100yen and another international shipping cost. This is at least triple or quadruple from the original cost of the product. Some addtional charges are too expensive for tiny products especially the protective.
The basic additional charges should be affordable if it is decreased to not more than 300yen with the same service.
Buyee (auction) is worth and recommendable using it for commercial products but perhaps not for personal purpose.
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The reason why I used Buyee is because I cannot access to the Yahoo sites without living in Japan. I was very unhappy that Buyee refused to provide me the contact of the seller despite I won the auction and I have to right to know. Other than those mentioned above, everything is good therefore I rate this a 3 star experience.

DISHONEST COMPANY! Pease read all negative reviews as they truly tell you what the company is by the way they handle orders which had issues. Even their Facebook page has no rating feature enabled, guess why?

I have made a purchase on Mercari Japan ONLY because buyee had this major campaign advertising mercari on their website. I had no clue what mercari was. The item I have purchased was described as NO visible signs of use/damage, but what arrived was an old, scratched and discolored version of it. I have reached out to buyee immediately and explained the situation. The support rep told me that because my plan was Lite they are not liable for anything. When I have asked them to do the bare minimum - to leave a NEGATIVE FEEDBACK to seller they refused to do it telling me they are not going to do it as the seller will give THEM a negative feedback. If you feel safe buying from Japan because you believe people are honest there think twice. Buyee does not abide by usual standards of Japanese customer service. Needless to say I will never purchase anything from them again and will discourage all my friends to do it. They are DISHONEST! P. S if you open a claim via PayPal because you have used it as mean of your payment for your Buyee purchase Buyee will blacklist you. They are THAT DISHONEST

This service is probably fine if you only want to buy one item, however there are so many hidden fees and the service is completely inflexible. Furthermore, if there is staggered shipment of items, you will have to pay consolidation fees and additional storage fees if the items that are out of stock or made to order take longer than 30 days - this is something you will not be able to accurately predict and could lead to exorbitant storage fees that are charged DAILY. Basically, if your order doesnt come as just one package, you could be subject to some ridiculous fees.

Finally, the site and the order process is not easy to navigate and, if youre not familiar with Japanese, it could be easy to misorder items. For me personally, I totally misordered some items because I had seen the katakana for "poster" for an item - however it ended up being a postcard and clear file set. I requested for a refund and I was happy to pay for return shipping for the item if it allowed for the refund to be granted. Buyee did not allow for this, which is fair considering it was an error on my end, however this is worth considering as they are not flexible at all in this regard. All in all, I cannot recommend this service for majority of purchases, it is just not worth the risk and hidden fees.

Never ever use buyee if you are outside japan. The fee is just too damn expensive. Trust me. Everybody who is outside japan already experienced it.

I understood that shipping is usually expensive but I have to pay in order to dispose a package? I hate this app