BuyBackWorld

Horrible experience. Should be zero stars. I was originally quoted $177 for my fully functional, no scratches or cracks iPhone XR 128gb device. They sent me an email saying the phone I sent them was an iPhone 6 and offered me only $10. I rejected that offer and they sent me that wrong phone (iPhone 6) back. After complaining and providing the IMEI number, they located the phone I sent them but changed the offer to $80 (because of a Defective Digitizer / touchscreen). There was nothing wrong with the phone when I sent it in. Touchscreen worked. I rejected that offer, returned the iPhone 6 they had claimed I sent them, and am waiting for my original phone to be returned. Shady business practices. I won't be doing business with them again and recommend you think twice before sending them your device.

Well over a month ago I sent a tablet and a phone and no payment like the website said in a few days. After many many emails they finally passed it on to a supervisor and said the phone had a burnt image in the screen and a broken LCD when I sent it to them it didn't have a scratch on it so I had to wait over a month for them to offer me practically nothing and now I'm fighting to get my stuff back don't waste your time with them.

We sold our devices to BuyBackWorld. We gave them our Vemno account account. They claimed to send funds to Vemno and now the funds are sitting somewhere uncollected. We called Vemno no less than 3 times. Each time they comfirned BuyBackWorld did not attempt to send any funds to our Vemno business nor personal account. This is not how you are suppose to run a succcessful business. One that claims they have over 500 employees and no one answers the phone of three numbers we found on the net. Everytime we call, no one is available. This is not right and dead wrong.

Sent my iPhone on August 1st. Got a message on August 6th that my package received. And a message on August 7th that my package has been opened and inspected. As of today, SEPTEMBER 5th I have heard NOTHING. I contacted customer service a few times only to be told that the status will be updated in 2-3 business days. Those days go by and nothing updated. I should have read the reviews before I sold anything to this company. DO NOT SELL HERE. Terrible service and nothing is done on the turn-around times that they promise. I have cancelled my sell and requested that my item be returned back to me so we will see if that happens.

I sent in a ZTE Warp Elite Boost Moblie, in a perfect condition and I received an email saying that the phone's LCD screen had burns in it. When I sent it off it, there was absolutely nothing wrong with the LCD screen, there wasn't even a common scratch on the screen! I don't know what's going on, because it's horrid lie. At this point, I don't even care about the money I would have received, all I know is this company has permanently lost my service and respect. I would have never sent my device off to you if I would've known. I read reviews and this is a frequent occurrence. This shouldn't be happening to me nor anyone else!

Be sure to read the website before you send your items in... I sent in something that was in fairly good shape got a revised amount that was decent... accepted their offer, but before I accepted their offer... I received an email stating that the turnaround for my inspection would be 10-15 days... Ummmm no. Your website says two days and that is when $70 was slashed off of my initial offer after I sent the email inquiring about my merchandise. Now I am waiting for payment... I chose the PayPal option because it was quicker. All you need is a persons email address or their PayPal ID in order for you to pay them using PayPal... Less than 10 seconds depending on how fast you type. So I do not know why it would take 2 days for the PayPal payment to go through when it is an instant transaction. I have emailed about payment and gotten no response. The chat link is always offline and no one ever answers the phone number. I got a pretty fast response on the first email... but nothing on the second one so far. If you need cash fast... you may want to explore other options.

I had previously purchased two new Motorola cell phones to be used by my senior parents. The cell phones were never used so I decided to sell them to BuyBackWorld. Both phones were in their original boxes. I had self-declared the phones to be boxed, in near new condition. My first problem with BuyBackWorld came when a small padded envelope was sent to me for use in returning the phones. That envelope could only accommodate one of my boxed phones. After several email exchanges, a box was sent to me for my use. At this point I should have known better to not use this service, but I went ahead and sent the phones in.
The phones were received and evaluated. BuyBackWorld informed me that the phones displayed "light wear" and that their initial price offer to me was being reduced. The phones were brand new and had never been used. Moreover, the phones were encased in Spigen cases and the glass screen still had the factory applied thin film plastic sheet protector. It was impossible for the phones to have "light wear". I rejected BuyBackWorld's reduced offer. My phones were then returned to me in a thin plastic unpadded envelope. The boxes for the phones were damaged due to the lack of any padding or protection. Of course I am sure that BuyBackWorld could have cared less.
My takeaway from this experience is that BuyBackWorld has an incompetent workforce and utilizes a sleazy operating plan.