BuyBackWorld

I sent two items in almost a month ago and I still haven't recieved payment for either. I've gotten a few "status update" emails that were too little, too late and I was told over a week ago that I would recieve payment for one of the items in 2-3 business days... that certainly hasn't happened. Customer service has stopped responding to my emails. I've never encountered a company with worse business practices than BuyBackWorld. I've resold electronics to other companies before and had smooth experiences. I would avoid BuyBackWorld.

Within a 3 minute time frame I was notified that my device passed inspection and payment would be processed, 3 minutes later I was notified that my device failed inspection and was offered a $1. I declined the $1, now the device is being shipped back to me.

What a waste of my time and packaging materials and USPS services.

Never again!

I declined their low-balled offer and requested the return of my trade-in unit. The company delayed the return and it ended up taking a month to return my unit. The irresponsible carrier they used lost my returning unit and BuyBackWorld did nothing about it. Basically they did not propose any plan to compensate my lost but keep saying they were "sorry" about the event. Excuse me, for a customer, they would like to have a genuine apologize with a compensate plan. Very disappointed about how they treat the return items like they don't care about it.

One person checked half of my items the first day and said they were fine and paid me what I was quoted. Another checked the other half of them the next day and said they all had fluid leaking all over them and paid me less or have them sent back. I felt I had to take what they offered and not have them sent back due to fear they would break them on purpose. When I securely packaged them they were all in perfect condition. Will not do business with them again.

One could not ask for an easier way to sell electronics. BuyBackWorld provided simple forms to fill out, excellent communication, all the packaging needed to ship the item, and quick payment once the item was received and evaluated. The price received for the iPhone was the best that could be found! It was all in all a great experience! One word of caution: be honest in describing the item. BuyBackWorld will offer a price based upon the condition of the item.

(updated
10/26/18) My advice is to approach this site with caution. I made an "order" to sell them a Moto E4 (a current spec phone!) for the ridiculous price of $15. I stupidly sent the phone in & they received it on Sep 10,2018; I *finally* received a check on Oct 25 - a month & a half later! They claimed the delay was due to moving to another location. NOT MY PROBLEM. If they couldn't fulfill their business obligations, for whatever reason, they shouldn't have been accepting orders to buy or sell phones. I have to wonder how long it would've taken (if ever) to get payment if they hadn't seen one of my online reviews & replied to it. At any rate, they did eventually complete the deal; only time will tell whether the time frames will get better once they've settled into their new location. Your experiences may vary.

Got a quote based on model # of a 4G smart phone and submitted request for kit to send in. It went thru and no acknowledgement. Upon contacting "customer service", I was told they couldn't find my order and to re-submit. Then I was told there were TWO orders. I was then sent TWO e-mails with TWO tracking #'s and again, contacted customer service and told to use whichever one I wanted. They got my phone, said it was "different" and gave me a "revised" quote. After days of arguing, I finally accepted their offer. Then 3 days later, I got an acknowledgement. 3 days after that, I had to contact and threaten to file a complaint if not paid. I got paid within hours of that... FINALLY.

I recently purchased an iPhone 11 Pro Max but did not want to use my iPhone XS max as a trade in because my wireless provider was not offering fair market value and capped the value at a much lesser amount than what BuyBackWorld was offering. The process was easy and user friendly. I submitted what I was trying to sell, received a quote, mailed out my iPhone and in less than a week the exact quoted amount was deposited in my PayPal account. Very happy with the process and will use BuyBackWorld on all future transactions. I will also recommend to others who are interested in selling their mobile devices.