A word of caution - I had a brand new Samsung Note 9, sent back to them in original packaging - original box - and estimated purchase price of $177. Once they had my phone, I received an email stating there was a scratch on the back of the phone and they were offering me $45. I asked for my phone back, sent it in a foam pad without the box. This whole process was a collossal waste of time and misrepresentation starting with the original quote. Keepping the phone for use on WiFi. Just a waste and total junk company.
They quoted $100 for my Verizon Samsung 8+, upon receipt claimed my phone was damaged offered me $20, when I requested my phone be returned they sent me a much worse condition Samsung 8+ that was a T Mobile phone, clearly not my Verizon phone. I felt the whole interaction was sketchy and definitely not worth the hassle.
Hi Harry,
The reason the device powered on with T-Mobile as the startup screen was due to our testing procedure. We test devices with a T-Mobile SIM card to perform a test call on cellular capabilities. Your device is Verizon, Settings will always show and boot up with the last SIM card that was inserted in the device. Once you put your Verizon SIM card in, it will update accordingly in your Settings.
If you'd like to further inquire on the device you received, we'd be happy to help point you in the direction of verifying the correct device was sent back. I can assure you this is your device and there was no damage done once in our hands. Once received and unpacked, devices are instantly put into a padded sleeve to ensure protection. In addition, the device is immediately labeled with your order number and corresponding information. Again, we'd be happy to provide the details we collected on the device for you to review and confirm it is your device. Please feel free to reach out to brittany@buybackboss.com if you'd like to take those next steps.
Thank you!
- Brittany at Buyback Boss
I sold a MacBook, and the quote I was given online was far more than what they paid out when they received the item. Once they had it, they claimed it was in less desirable condition than I had said. It wasn't, but paying for it to be returned to me wasn't worth the cost or hassle so I accepted the lower offer. Based on other reviews, this was a common experience.
Hi Julia,
Thank you for your review! I’m sorry to hear your experience was less than satisfactory. I can assure you we test and grade each device based on the condition descriptions listed on our site.
Based on the email correspondance and the testing results, the device we received had more wear on the front screen with scratches on the bottom of the device. This wear placed the device into the “Fair” condition category instead of the originally described “Good” condition category. We’ll keep this feedback in mind for future improvements or additions to our site condition categories. I also wanted to pass along a tip for future orders, return shipping is free of charge as listed on our support page.
If you have any questions on a future order, please feel to reach out to us at support@buybackboss.com.
Thank you,
Brittany at Buyback Boss
BuyBackBoss tried to swindle me! I shipped my "mint" condition iPhone 8 to BuyBackBoss. They originally quoted me to buy it for $137. When they received it, they "inspected" it and said it had earphone damage and would offer me only $55. I refused and had it returned. I sent it to Apple's trade in partner Phobio. They inspected it and found it all good condition. They paid me $110. Don't use BuyBackBoss.
Hi Sean,
I've reviewed your order details. It seems the device in question is an iPhone 8 sent in under the "Mint" condition. We tested this device and found that the device's earspeaker was operating at a lower volume when at the highest setting compared to a standard factory Apple device. This tells us the earspeaker is damaged or partially blown out. We had our testing team and customer experience team both take a listen to the earspeaker and confirmed it was lower than the level it should be producing sound at while on the highest setting. Because of this the device fell under our "Damaged" category as listed on our site, instead of the "Mint" category. We communicated this to you via email and awaited your response on how you wanted to proceed with the order.
We were able to get this sent back to you free of charge at your request, which you are always able to do and we're more than happy to get that setup! We have no interest in "swindling" you and I'm sorry you felt that way. I'm happy to hear you were able to sell the device at the end of the day, and I'd keep in mind that each buyback company has different requirements and standards for each of their conditions. You can find ours in our quoting process!
Please feel free to reach out to us if you would like to discuss your order further or if you have any questions.
Thank you!
- Brittany at Buyback Boss
Good communication. Gave me more money than originally quoted
Hi Rod R.,
Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.
Thank you!
Buyback Boss Support Team
Everything went smoothly and quickly. Not a lot of communication emails sent, but received a message from paypal the money was deposited to my account, so it's all good!
I returned 3 phones in mint condition. They of course downgraded everything to fair. I would never recommend this company. You are better off selling your device yourself on ebay or something.
Hi Bill,
I am up to speed on the details of your order and can address your review for anyone reading through.
Your order stated we would receive 4 devices in "Mint" condition. Our "Mint" condition requires devices to be flawless with no signs of wear as listed on our site. Each of the devices received had cosmetic wear or cracks in the screen which caused them to be reevaluated to a new condition.
Your Samsung Galaxy S7 was evaluated under our "Good" condition and your offer value did not change from your original quote. Two of your Samsung Galaxy A50 devices tested as "Fair" and "Good" due to heavy and noticeable wear. The fourth device had a cracked screen. Our "Mint" condition requires devices to be flawless with no signs of wear as listed on our site.
We emailed you the evaluation results with the new offer. You accepted the new offer and we sent payment the same day. If you have any questions regarding your order, please email us at support@buybackboss.com.
Thank you,
Brittany at Buyback Boss
It was a great experience from start to finish. I really like being able to text the customer service representative who kept me inform every step of the way.
I am very pleased with the price this company offers. My five star rating is based on easy process from start to finish and the highest price offered.
Easy way to sell my old iPhone so I made a bit of money, helped provide another life for a useful product to someone else, and prevented more trash in the landfills or junk in my drawers!
It was easy to work with Buyback Boss. I got a fair price and they were there to answer my questions. The transaction happened exactly as they said it would. I'd do business with them again.
They do what their website says. They responded to my inquires in a reasonable amount of time. They paid me promptly after my phone was inspected. Will use them again
I was dubious about someone willing to buy my old phone, but gave it a try and was totally pleased,
Received email updates and a check for $86!
Highly recommend.
Great experience with Buyback Boss The process to sell is simple, the price they offered was fair and the whole transaction was completed quickly They actually gave me more for my phone than they offered once they looked at it I would highly recommend them
I was offered about double for my phone from them but I guess it had more damage than I thought. So I'm happy I made some money anyway in the end! Woot woot!. Thank u so very much!
Iphone X Like new condition. No scratches. They quote me $165. After 2 weeks i get an email telling me the battery is poor, and they offer me $45. This place is a scam!
Hi Wade,
We received your feedback and had the chance to review your order. It looks like the device we purchased had a battery quality that didn't meet the "Flawless" condition requirements (in good standing and quality rating above 80% in Settings app). I do see we were able to discuss the details of the order and come to a satisfactory solution. I hope we were able to ease any concerns regarding your order and that you'll have the confidence to use us again in the future.
If you have any questions at all, please feel free send a response to my email or reach out to support@buybackboss.com.
Thank you,
Brittany at Buyback Boss
I sent in my iPhone 15 Pro Max, which they quoted online as $757 for Good condition. My phone had spent its entire life in a case and the battery health was at 90%. I took pictures before sending it in and wrapped it up securely in the manufacturers box. A week after the phone had been delivered I reached out as I had not heard anything. They stated that it had arrived and that they would inspect the phone within 10 business days of delivery. 11 business days go by and I don't hear anything so I reach out again. They respond that they need my IMEI number because they can't find my phone. After providing, they said they found it and will have it inspected right away. Another 2 days go by and I don't hear anything. I reach out again and am told someone will reach out with my estimate. I then receive an email that my phone has heavy scratching on the screen and they are reducing the offer to $455 ($300 less than original quote). They provided no pictures of the scratching in their first email. I respond back with pictures of the phone clearly showing that no scratches were present the day the phone was sent out. I tell them to send me my phone back. Another 2 days goes by and someone from another company, GadgetGone, responds back and now offers $520. In this email they do provide pictures of the phone. They claim they did not scratch my phone purposely to reduce the payout. I request my phone back.
I believe that both Buyback Boss and GadgetGone are quoting high payouts but as soon as you send it to them, they offer significantly lower payouts. Additionally, since phone value is highest right before or after a new iPhone has been released their slow response times and losing my device reduced its value. I am waiting for my phone to be shipped back to me so I can inspect it and consider what action to take next. Luckily I documented my phone's condition with a lot of pictures before sending it to them.
Do Not use Buyback Boss. They are a SCAM. They quote you a higher price for your cellphone and when they receive it, they downgrade the condition of the phone and lower the price. Buyback Boss figures once they have the phone you will agree to the lower price. They are very slow to communicate about their downgrade. I sent them an iphone - 2 years old, owned by a senior citizen. It had a screen protector and case cover purchased at the Apple store when first purchased. This phone was used very little. No download of videos, no playing music, just an occasional telephone call. Yes this iphone was an overkill for this senior citizen but he likes apple produces. The senior citizen was my brother, 84 years old. When Buyback Boss received the phone they stated it had normal wear and tear. BULL. It was like new. I could not see any signs of wear and tear on this iphone. Buyback responds with canned text. Buyback Boss is a SCAM. AVOID using them. There are more reputable companies to sell your phone. YOU HAVE BEEN WARNED. STAY AWAY FROM BUYBACK BOSS.
Hi Brad,
I can assure you that we are not a scam. We only reach out to a customer if the device is tested as being in a different condition than what the order originally stated on the order. Additionally, I can guarantee that the bait and switch mentality that you are suggesting is not how we operate. I reviewed your order details and it looks like the item of concern is with the iPhone X that was requoted from $300 to $280. The device was received in a used condition and best fit our "Good" condition category due to noticeable scratching on the edges of the device. As stated on our site when placing an order, any device with everyday signs of use would fall under our "Good" condition. We communicated this with you via email and were able to send 4 photos over of the wear we were experiencing. Once reviewed, you elected to proceed with payment.
I'm sorry to hear after the order closed that this was still your experience. It's our goal to be transparent throughout the process and we always offer to get any item promptly sent back free of charge if you are not satisfied with an offer.
If you'd like to discuss your order further please feel free to reach out to us at support@buybackboss.com.
Thank you!
- Brittany at Buyback Boss
BuyBack Boss folks are fast, reliable, and always give you a fair deal. I have sold 2 iPhones and each transaction was fast - and they even pay for shipping. Awesome folks to do business with.
I found the entire process of sending in my iPhone and getting a response very easy and quick! I will definitely use Buyback Boss again in the future!
Overview
Buyback Boss has a rating of 3.4 stars from 131 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Buyback Boss most frequently mention customer service and great experience. Buyback Boss ranks 6th among Sell Cell Phone sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Samara,
I reviewed your order details and can assure you we did not misrepresent the original offer. The details of your order stated you were selling a “Good” fully functional Samsung Note 9 free of any cracks. Upon testing the device we discovered the device had cracks and chips in the back glass. We were able to send over photos of this. Unfortunately we cannot accept a device with cracks or chips under the “Good” condition as listed in our quoting process on the “Choose Your Condition” page. We always verify and test every order we receive for accuracy before issuing payment. Additionally, our policy for all packaging materials and accessories including boxes is listed on our site for easy reference when prepping your order. I’m sorry for the surprise, we will certainly look for more ways to display this information. If you have any questions please feel free to email us at support@buybackboss.com.
Thank you,
Brittany at Buyback Boss