The best- customer service answered all my questions in a timely matter. It was everything we could've asked for! Made the day exciting!
Will buy from again. Very happy. Came as described and when.
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They were so helpful in creating my personal ring. I will be using this company more and referring them to my friends.
My fiancee loved the ring and it was a great value. I will definitely be doing business with them in the future.
Started out working with CJ but ended the transaction with Jen. Was seamless and easy throughout. I have no complaints at all.
Ring came exactly as pictured. I also called customer service to ask questions before I ordered and they were very helpful.
These people were so amazing to deal with! So quick and friendly! My ring turned out absolutely fabulous! Very impressed.
I purchased an engagement ring and the help that Brilliance give you is phenomenal. I would highly recommend this establishment.
I love this earring. It is modern, timeless and beautiful. I look forward to purchasing from Brilliance.com in the future.
From start to finish, Briliance staff was very knowledgeable and followed up on the order regularly. The product itself was outstanding and my Wife loved her ring! HIGHLY RECOMMEND!
-Ahmad
I purchased a stunning pair of diamonds from Brilliance and cant be happier with them. I wanted a nice pair of earrings for my 10th Anniversary and starting to hunt for the perfect pair locally. At first my local jeweler showed me a pair of diamonds with average specs and didnt have the type of high quality diamonds I was looking for. While I knew earrings didnt have to be perfect I wanted diamonds that were at least VVS1 clarity or better (near flawless).
I patiently waited two weeks for a new pair to be brought in to my jeweler and while they were stunning I was shocked at the price. I noted the quality/specs and dived into researching the real cost online. Thats when I found Brilliance!
I worked closely with a Diamond Angel (they called themselves Experts but they are really amazing) at Brilliance and we were able to find a pair of earrings with GIA reports for literally thousands less. Like most buyers I was skeptical about purchasing online but I had an Appraiser verify the diamonds and everything checked out.
Needless to say I will not be shipping anywhere else for diamonds again!
I dont normally do this but I had to leave a glowing review after getting my stunning custom ring. In short:
I stumbled upon Brilliance.com after doing a couple Google searches to find the perfect center diamond for my 35th Wedding Anniversary. I called up Brilliance and was immediately helped by John Rios. He spent a ton of time with me explaining the 4Cs and what to look for (and what not to look for) when purchase a diamond.
After a couple of phone calls/emails I ended up purchasing a 2 carat Emerald cut loose diamond that was GIA certified. When I received the diamond I took it to a local appraiser who valued the stone at nearly 65% more then what I paid for it. When I called John to thank him for his service and advice he asked me what I was doing for a setting and convinced me to let him quote out a vintage ring design modeled after a design my wife showed me when we were dating (over 35 years ago).
Just like with the diamond purchase, John took the time to work with me on the setting and his team designed and made my wifes ring. When I got the finished ring back in my hands I was blown away with the detail/finish of the ring. Additionally going with Brilliance saved me thousands! No question about it I will never shop for a diamond or ring anywhere else.
Just purchased another ring! Very happy with the customer support I received and the product! Will shop again.
Brilliance is super helpful and offer a great selection of diamonds, I will be a returning customer!
Ordered my fiancee a Round Three Diamond Preset Engagement Ring in White Gold (1 1/2 CTW). She and I couldn't be more happy with how it turned out. It's beautiful!
Brilliance.com has excellent Jewelry products, my ring was set at a fair price, and the excellent customer service. I will use Brilliance.com again!
The experts always go the extra mile to make us customers happy. I highly recommend.
Their selection of rings Is the best I could find so far!
Quick, easy, and a great price for a great product. It was a stress free experience and she absolutely loves her ring.
I began my ring search about 4 months ago, lightly educating myself on the terminology and inner workings of buying a diamond, especially online. I found a diamond on brilliance (which I hadn't heard of previously), and messaged one of their employees on the chat function (great function by the way). I gave them my email and was immediately paired with an employee (Anthony) who helped me through the entire process (key word= helped, NOT pushed). He started out by first recommending a different diamond (same price, but much better quality). Eventually he came up with 4-5 choices for me to choose from. He ended up recommending one (not the most expensive one), and we began working on designing a custom ring. He did all the communication with the designers and did an amazing job at explaining what changes I wanted. I believe I made 3-4 edits, but they told me I could do as many as I needed before I committed. Anthony stayed way under my budget, and I got way more ring than I could've hoped! I was able to get the inside of the ring engraved in whatever font I wanted. The ring was sent to the nearest fed-ex location in less than 24-hours after I confirmed a delivery location! I was amazed. Don't worry about having it sent to your house if you can sign for it though, because the box (long and rectangular, not ring box-looking) was super discreet and had a generic name as the sender. I was even uncertain that the box I was picking up from fed-ex was a ring! The process was super smooth and they were very patient with me and the changes I wanted to make. The packaging was very professional, with the appraisal, GIA certificate included as well as a ring box and polishing cloth! Could not have asked for more.
I purchased an $8000 dollar ring that made my fiancé feel like a million dollars. I would definitely recommend dealing with a brilliance salesman.
Answer: Officially, lab diamonds have the same chemical and physical properties as natural diamonds and exhibit the same fire, sparkle, and brilliance. In fact, lab diamonds are so identical that most expert diamond graders need to use a machine to detect their origin (lab or natural). However, some people claim that they can see a difference, or that lab diamonds have a slightly bluer sparkle to them. Overall, the answer is that they look the same to most people.
Answer: Thanks for your question! Many times the diamonds with the best prices in a given carat and quality range will have fluorescence because, as you mention, it may make the diamond cloudy (though most of the time it does not). Fluorescence affects each diamond differently and we recommend that a gemologist inspect the diamond visually to determine if fluorescence has affected a particular diamond. We would love the opportunity to personally inspect any diamond you are interested in, please call a Diamond & Jewelry Expert at 866-737-0754 with the stock number or email service@brilliance.com.
Answer: Glad you found it to be a great resource for you!
Answer: Karen, Thank you for submitting your question. We work by appointment only in our showroom and you can email us at service@brilliance.com to arrange a time.
Answer: Yes we do. We work with PayPal Credit to offer financing and also can tailor a payment plan based on your order as well. Please contact our Sales Team with the specific item(s) you are looking for and we can take it from there.
Answer: Roger thank you for your question. Could we schedule a time to speak over the phone to go over our policies and what you are looking for? What is the best contact number to call?
Answer: Noel I wanted to follow up to make sure you got the diamond and it worked out for you? I personally looked at it before it left our offices and was very impressed with the value and size myself. Thank you
Answer: Noel, thank you for submitting a question and you most likely emailed Erin on her day off. We have confirmed she has sent you an update and if there are any additional questions we can help with please do not hesitate to let us know.
Brilliance has a rating of 4.4 stars from 421 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Brilliance most frequently mention customer service, engagement ring and wedding band. Brilliance ranks 3rd among Diamond sites.