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Brilliance

How would you rate Brilliance?
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Louisiana
1 review
0 helpful votes
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Engagement ring
January 25, 2022

The best- customer service answered all my questions in a timely matter. It was everything we could've asked for! Made the day exciting!

Date of experience: January 24, 2022
Pennsylvania
1 review
0 helpful votes
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Very happy
May 24, 2018

Will buy from again. Very happy. Came as described and when.

**************. Texting numbers to get to 100 so i can leave feedback

Date of experience: May 23, 2018
New York
1 review
1 helpful vote
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Amazing personso care
September 22, 2017

They were so helpful in creating my personal ring. I will be using this company more and referring them to my friends.

Date of experience: September 21, 2017
Alabama
2 reviews
0 helpful votes
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My fiancee loved the ring and it was a great value. I will definitely be doing business with them in the future.

Date of experience: March 7, 2018
Illinois
1 review
0 helpful votes
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Great experience
January 20, 2022

Started out working with CJ but ended the transaction with Jen. Was seamless and easy throughout. I have no complaints at all.

Date of experience: January 19, 2022
Virginia
1 review
7 helpful votes
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Ring came exactly as pictured. I also called customer service to ask questions before I ordered and they were very helpful.

Date of experience: August 29, 2018
Idaho
1 review
0 helpful votes
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These people were so amazing to deal with! So quick and friendly! My ring turned out absolutely fabulous! Very impressed.

Date of experience: March 9, 2017
Georgia
2 reviews
0 helpful votes
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Beautiful RIng
June 30, 2018

I purchased an engagement ring and the help that Brilliance give you is phenomenal. I would highly recommend this establishment.

Date of experience: June 29, 2018
Virginia
1 review
0 helpful votes
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Gorgeous Earring
April 20, 2021

I love this earring. It is modern, timeless and beautiful. I look forward to purchasing from Brilliance.com in the future.

Date of experience: April 20, 2021
California
2 reviews
0 helpful votes
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From start to finish, Briliance staff was very knowledgeable and followed up on the order regularly. The product itself was outstanding and my Wife loved her ring! HIGHLY RECOMMEND!

-Ahmad

Date of experience: October 18, 2017
Florida
1 review
0 helpful votes
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I purchased a stunning pair of diamonds from Brilliance and cant be happier with them. I wanted a nice pair of earrings for my 10th Anniversary and starting to hunt for the perfect pair locally. At first my local jeweler showed me a pair of diamonds with average specs and didnt have the type of high quality diamonds I was looking for. While I knew earrings didnt have to be perfect I wanted diamonds that were at least VVS1 clarity or better (near flawless).

I patiently waited two weeks for a new pair to be brought in to my jeweler and while they were stunning I was shocked at the price. I noted the quality/specs and dived into researching the real cost online. Thats when I found Brilliance!

I worked closely with a Diamond Angel (they called themselves Experts but they are really amazing) at Brilliance and we were able to find a pair of earrings with GIA reports for literally thousands less. Like most buyers I was skeptical about purchasing online but I had an Appraiser verify the diamonds and everything checked out.

Needless to say I will not be shipping anywhere else for diamonds again!

Date of experience: July 12, 2018
Florida
2 reviews
1 helpful vote
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I dont normally do this but I had to leave a glowing review after getting my stunning custom ring. In short:

I stumbled upon Brilliance.com after doing a couple Google searches to find the perfect center diamond for my 35th Wedding Anniversary. I called up Brilliance and was immediately helped by John Rios. He spent a ton of time with me explaining the 4Cs and what to look for (and what not to look for) when purchase a diamond.

After a couple of phone calls/emails I ended up purchasing a 2 carat Emerald cut loose diamond that was GIA certified. When I received the diamond I took it to a local appraiser who valued the stone at nearly 65% more then what I paid for it. When I called John to thank him for his service and advice he asked me what I was doing for a setting and convinced me to let him quote out a vintage ring design modeled after a design my wife showed me when we were dating (over 35 years ago).

Just like with the diamond purchase, John took the time to work with me on the setting and his team designed and made my wifes ring. When I got the finished ring back in my hands I was blown away with the detail/finish of the ring. Additionally going with Brilliance saved me thousands! No question about it I will never shop for a diamond or ring anywhere else.

Date of experience: February 21, 2017
Massachusetts
1 review
0 helpful votes
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Great place to shop!
August 8, 2021

Just purchased another ring! Very happy with the customer support I received and the product! Will shop again.

Date of experience: August 6, 2021
Kentucky
1 review
0 helpful votes
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Returning Customer
December 8, 2016

Brilliance is super helpful and offer a great selection of diamonds, I will be a returning customer!

Date of experience: December 6, 2016
New Jersey
1 review
0 helpful votes
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She Loves It!
September 22, 2020

Ordered my fiancee a Round Three Diamond Preset Engagement Ring in White Gold (1 1/2 CTW). She and I couldn't be more happy with how it turned out. It's beautiful!

Date of experience: September 21, 2020
Texas
2 reviews
0 helpful votes
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Great ring
December 8, 2016

Brilliance.com has excellent Jewelry products, my ring was set at a fair price, and the excellent customer service. I will use Brilliance.com again!

Date of experience: December 6, 2016
Argentina
2 reviews
3 helpful votes
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5 star service
May 15, 2019

The experts always go the extra mile to make us customers happy. I highly recommend.
Their selection of rings Is the best I could find so far!

Date of experience: May 14, 2019
Texas
1 review
0 helpful votes
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Engagement ring
January 27, 2022

Quick, easy, and a great price for a great product. It was a stress free experience and she absolutely loves her ring.

Date of experience: January 26, 2022
Michigan
1 review
1 helpful vote
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I began my ring search about 4 months ago, lightly educating myself on the terminology and inner workings of buying a diamond, especially online. I found a diamond on brilliance (which I hadn't heard of previously), and messaged one of their employees on the chat function (great function by the way). I gave them my email and was immediately paired with an employee (Anthony) who helped me through the entire process (key word= helped, NOT pushed). He started out by first recommending a different diamond (same price, but much better quality). Eventually he came up with 4-5 choices for me to choose from. He ended up recommending one (not the most expensive one), and we began working on designing a custom ring. He did all the communication with the designers and did an amazing job at explaining what changes I wanted. I believe I made 3-4 edits, but they told me I could do as many as I needed before I committed. Anthony stayed way under my budget, and I got way more ring than I could've hoped! I was able to get the inside of the ring engraved in whatever font I wanted. The ring was sent to the nearest fed-ex location in less than 24-hours after I confirmed a delivery location! I was amazed. Don't worry about having it sent to your house if you can sign for it though, because the box (long and rectangular, not ring box-looking) was super discreet and had a generic name as the sender. I was even uncertain that the box I was picking up from fed-ex was a ring! The process was super smooth and they were very patient with me and the changes I wanted to make. The packaging was very professional, with the appraisal, GIA certificate included as well as a ring box and polishing cloth! Could not have asked for more.

Date of experience: November 19, 2015
Michigan
1 review
0 helpful votes
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Great Ring
June 23, 2017

I purchased an $8000 dollar ring that made my fiancé feel like a million dollars. I would definitely recommend dealing with a brilliance salesman.

Date of experience: June 22, 2017

Overview

Brilliance has a rating of 4.4 stars from 421 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Brilliance most frequently mention customer service, engagement ring and wedding band. Brilliance ranks 3rd among Diamond sites.

service
95
value
94
shipping
96
returns
48
quality
94