In July I purchased a small car tracker to locate my car if needed. The first red flag was a shipping charge of 19.95 for a 9.95 purchase. I did not sign up for anything as I knew I wanted to just see it first. I decided not to use but did not bother to spend more shipping cost. I finally was able to review bank statement charges after some health issues. They have been charging me 29.95 a month for services not used! Are you kidding! What manipulative and unethical thieves. When I called to see what this was All they kept saying was "So sorry, we will not reimburse." I am sure there are companies that will not steal from you. Do not buy from this one. Many reviews also state that the products from Brickhouse are poor quality and do not work.
Great tracker. Very small and almost invisible. I use the trackers on my fleet of semi trucks so I can track their movements hour by hour.
Thank you for your feedback! We're glad our GPS product's compact size and reliable tracking works well for your fleet. Tracking vehicle movements is just the beginning—features like geofencing can further enhance visibility and give you added peace of mind. If you need help setting this up or have questions about other features, please don't hesitate to contact us!
I placed and order well over a month ago and never received the Lil cheap GPS tracker.a d they said it was sent to my address and showed me a photo of someone floor witch was clearly not my home.then it was 2 big boxes in the pictures and I had a small tracking device. So it's a scam
We apologize for any inconvenience you’ve encountered and understand the confusion this may have caused. Please rest assured that BrickHouse Security is a trusted company committed to providing reliable products and exceptional customer support.
We appreciate your trust in allowing us to resend your order and are glad we could resolve the issue. If you have any further questions or need additional assistance, please don’t hesitate to contact us. We’re dedicated to ensuring your experience with us remains outstanding.
The trackers aren't accurate, I have been "working" with the team for about 3 weeks and they still aren't tracking appropriately, they said its a new device with new technology, maybe work out the bugs before you sell it! After investing over $3,000 i cant afford to just drop service and cur my losses. I am stuck with them and have to figure out how to make it work. VERY frustrating!
Thank you for sharing your feedback. We apologize for the inconvenience this has caused, and we appreciate your patience while working with our team to resolve the issue. We're grateful for the opportunity to connect with you and directly resolve your concerns. Should you have any additional concerns or questions, please don't hesitate to contact us. Our dedicated Premier team is committed to addressing all your concerns thoroughly to ensure your complete satisfaction.
This was the worst tracker ever! Came with little to no instructions on how to connect. Had to call Customer Service and Tech support to get the tracker operational and explain how it worked. Used for one day then the App would not connect. They where prompt in accepting my money for a subscription for a product that barely works. Customer Service was sarcastic and rude when called. I would not recommend using these items from this company at all! Now I'm stuck with a brand new GPS Spark Nano 7 tracker that do not work!
I'm sorry you experienced difficulties with setup and functionality. We strive to provide clear instructions for our products to ensure they work seamlessly upon arrival. For additional assistance, we also have a comprehensive online knowledge base available for self-help options.
Regarding the app and connectivity issues you faced, this falls short of the service standards we aim to uphold. We sincerely apologize if you found our customer service to be sarcastic or rude—this behavior does not align with our values. We will investigate this matter to ensure that the rep involved receives appropriate coaching.
Please reach out to us so we can address your concerns and explore potential solutions to resolve the issues with your tracker. Your satisfaction is important to us, and we want to make things right. We appreciate your feedback and hope to restore your trust in our products and
Service.
Purchased the Spark Nano 7 with the intent to install in a personal rental vehicle at a later date. I didn't know that they automatically start charging you at 3 months at a time once you purchase the device with no authorization. You have to navigate to a completely separate page to get this information and it is not forthcoming.
Very unethical business practice that preys on people not navigating to a small tab amongst several other tabs. BUYER BEWARE!
I have been using their GPS device for awhile now and it has its good and bad days. It will stop tracking at times and it use to would show me more of the landscape surroundings but now it only shows the place on the map. It just started this about 3 months ago and ion like it bc I be wanting to see. I have to keep calling the maintenance line to get it started again.
Thank you for your feedback. We apologize for the inconvenience caused. GPS signals can be affected by various factors such as obstructions, satellite coverage, network signal availability, weather conditions, and device maintenance. To ensure optimal performance, we recommend checking the device placement for a clear view of the sky and ensuring it is securely attached as per our guidelines.
Additionally, you can send a reboot and ping command to your GPS tracker through the tracking platform or app, which can help in resolving connectivity issues promptly. If needed, we can always update, upgrade, or even replace your GPS device to ensure it meets your needs and resolves any issues you're facing.
I have a question and just text the 800 number. They got me answers fast and help me out. Then when i ask about another thing about billing they did not transfer me just took care of that too. So easy
Thank you for your feedback! It's great to know you had a seamless experience with our service. Ensuring your satisfaction is our priority.
When you go to their site they do not explain the monthly charge until you actually purchase the product. Then you call to cancel and they say it has shipped but has not so now you have to wait to receive it and return the product in order to get a refund. You take my money immediately but take me however long to get it back...never again!
We apologize for the confusion regarding our GPS device subscription service. We are committed to constantly improving and making our service plans more transparent on our product pages and during checkout. Your feedback is invaluable to us in this process.
We stand behind our products with a 30-Day Money-Back Guarantee. Depending on your financial institution's policies, we process refunds once we receive your returned product, and they may take up to 2-5 business days to reflect in your account.
I own an asphalt business in Ohio. We are a seasonal business because of the weather. For the last three years we have called in late fall and paused the service until the following spring. When I called this spring to activate the devices a customer service agent told me that the service was not paused last fall. I checked my bank statements and realized that I had been charged for the past six months. To make matters worse the agent basically called me a liar and refused to credit my account. I asked to speak with his supervisor. The supervisor was just as rude as the agent stating that their system showed no call from us to pause the service. I asked for his supervisor and he told me that his supervisor didn't talk to customers. I am disputing the charges and will be on every forum possible to tell others to BEWARE. Don't give them your bank account, credit card information!
Thank you for your feedback. Please know that respect and professionalism are fundamental to us, and we sincerely apologize for the misunderstanding concerning the pausing of your service and any disrespectful interactions you may have encountered. Rest assured, we have taken corrective measures to prevent similar occurrences in the future. Please contact us if you have any outstanding issues or require further assistance.
I called to cancel and they conned me into two free months, I accepted. Two days ago I remembered to concel and called them but they were too busy so they'll call you back and hold your place in like, it never happened and the open chat that kept me sitting here for two hours responded at closing that they couldn't cancel I would have to call the number that never returned my call. Guess what happened yesterday? The SOB's billed me... They'll be refunding that and you now know the crooked SOB's operating methods...
The people on the phone helped me when I got confused. They showed me how to make the GPS tracker work the way I wanted. I made geo fence and alert for when my tracker leaves the house or when the speed is too fast
Thank you for your kind words! We're glad you had a positive experience with our support team. We take pride in providing the best possible service to all our customers.
I bought a brickhouse device to test it out. I just agree on the charge for the device by pass any usage plan. Few days later I receive the device, turned it on to run around the neighbourhood to test. Everything seems to work fine. I have yet to have plan of using it. Then a day later, I saw another charge of $74.97 from Brickhouse on my credit card. This type of illegal charging is a scam routine on the making. Don't buy from this company.
After purchasing two units, we had the first one attached to my dad's car and they told us 214.00 a year. We paid it, now the second one attached to my mother's car. Now they are saying that it is 161. Every three months. They are out of their minds.
We apologize for the confusion and frustration you experienced. Our pricing plans are structured on a per-device basis with options for Monthly, Quarterly, and Annual billing cycles. The cost varies depending on the billing cycle chosen, with the annual plan offering the greatest discount, followed by the quarterly plan.
If you have any further questions or would like to discuss this matter further, please don't hesitate to reach out to our customer service team. We appreciate your feedback and are committed to providing a fair and transparent pricing structure for our customers.
I have previously spent 7 hours with their tecnical department out of the Phillipines trying to get a product of their's to work. Never could get it to work. I then swore I would never use their products again. After years I tried them again. After using one of their devices on a monthly basics I stopped service and they continued to bill me for four more months and now will not credit me with the over charge. Have had to block them on my credit card of additional charges. They were sneaky on this deal as they gave me a free month and then claimed I needed to have contacted them again to discontinue service for the second time. I do not do business with people who are dishonest and will never deal with them again.
This device has saved me a lot of headache and worries by being able to see where my car is at all times. It's very accurate and well worth the money. Thanks.
Love it! Needed to purchase two, so that we have no down-time when the other nano is charging. It is about 90% accurate with addresses. Inexpensive, and is helping track evidence in a divorce situation. Would recommend this product.
Hello,
Thank you for the feedback! We always do our best to offer high-performance and great quality products and we're glad that you are satisfied with your devices. We look forward to being of any assistance in the future.
BrickHouse Security Team
Excellent product - works without any hitches right from the box. Went to website and setup the various settings I wanted to keep track of. Already received various tracking reports as well as alerts to test the app and unit. Tracking my HD sportster just in case someone wants to take a ride without my permission
One of the smoothest experiences Ive ever had with over the phone transactions. Janice answered all my questions and was very friendly as well as professional. Will be recommending your company for anyone who is in need of your type of services, thank you so much.
Hi,
Thank you for your wonderful review! The Sales Team here at BrickHouse Security is thrilled to hear such good feedback. They are absolutely great and very well-informed on our wide variety of products. We would be very grateful if you recommend us to your family and friends. If we can be of any help, please don't hesitate to reach us anytime.
BrickHouse Security Team
Thanks to Janice it was the best experience I have had ordering. So much faster and more pleasant than doing it online, especially when your system says that my email doesn't exist, but Janice was able to pull it up and review my history. I hope you value this employee! She is very good at her job. Thank You, Allen Stone
Hello,
We appreciate your wonderful comment! Our Sales Team is fully trained, skilled and qualified to provide an excellent service. Janice is definitely an asset to our team. If you would need help with anything, please don't hesitate to call us.
BrickHouse Security Team
Overview
BrickHouse Security has a rating of 3.4 stars from 85 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BrickHouse Security most frequently mention and customer service. BrickHouse Security ranks 1st among GPS sites.
Their GPS tracking devices stand out for their accuracy, durability, and ease of use, ensuring customers can manage their assets with confidence. These devices are designed to meet the diverse needs of businesses and individuals alike, offering features such as real-time location data, historical tracking, and geofencing capabilities. Whether tracking a fleet of vehicles or a single valuable asset, BrickHouse Security provides the peace of mind that comes from knowing the exact location of what matters most.
A hallmark of BrickHouse Security is their dedication to customer satisfaction. They offer a lifetime warranty on their products, which underscores their commitment to long-term reliability and customer trust. Their support team, known for its expertise and responsiveness, is readily available via call or text to assist with setup, troubleshooting, and any questions that may arise. This level of support ensures that customers can rely on BrickHouse Security not just for quality products, but for ongoing assistance whenever needed.
BrickHouse Security’s mission is to make security and tracking both accessible and effective for everyone. Trusted by hundreds of thousands, their state-of-the-art GPS tracking solutions are designed to safeguard the things that matter most. By focusing on customer needs and continually advancing their technology, BrickHouse Security has built a reputation for excellence in the security and tracking industry. Join the many satisfied customers who rely on BrickHouse Security for their tracking needs and experience firsthand the difference that their commitment to quality and service can make.
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Thank you for your feedback. We’re sorry to hear about your experience and appreciate the chance to speak with you directly to help clarify things.
We understand your concerns about the charges. To clarify: when an order is placed online, the initial charge is for the device only as we offer free shipping. A service plan is needed for the GPS tracker to work with cellular connectivity and cloud software is required for use.
After checkout, you can choose your preferred service plan. The device is shipped activated, and billing begins 7 days after purchase. We strive to be transparent by providing information about the service plans on our product pages and during the checkout process on our website. However, we are always open to feedback on how we can do better.
We are also developing better self-service tools so customers can easily view their billing history and manage their subscriptions online. If you have any further questions, please don’t hesitate to reach out.