BoostabilityReviews 103

I hired them a week ago for a 3 month trial period. After making the first payment, I never spoke with them again. They did try calling me a couple of times, but when I returned the call they were never there, and didn't return the call for days. Their available times to meet were very limited, so after a week I decided if this is how they handle new accounts, it likely wasn't going to get any better.

So then I called for a refund and the fun really started. They gave me a bit of a runaround, but then demanded I sign a waiver and agree not to post anything bad about them online! I've never heard of such an outrageous thing. So they left me no choice but to call my credit card company to dispute the charge. Ridiculousness!

I had an incredible experience with Boostability! I was hesitant about wether SEO would even help my business but Boostabiilty taught me how SEO works, instructed me through the process they were going to use and gave me clear expectations on what to expect. I was told I would see best results in 3-6 months but by the end of the first month I was already ranking for search terms on the first page! I would recommend Boostability to anyone and everyone looking for a company that delivers on expectations in a industry plagued horrible performance.

Seriously, it does not get any worse then this SEO company! They completely derailed my Google Place/Maps program. It was such an easy project.

I no longer rank for the keywords I wanted and that I have made money on for years. They revamped them with no real research, and it has cost me thousands of dollars. I cannot believe this. It took a month to get a hold of the original account manager. When I moved on to others in the company, they really didn't care. They didn't even take responsibility or say "sorry how can we fix this." They wanted me to pay for them to fix their mistakes.

I cannot warn you enough. They are committing SEO MALPRACTICE on a regular basis. I find it irritating that a business can grow this big, and hire people and managers with no business sense. I felt like I was talking to a bunch of college kids that could care less, and really had no idea of the business that they are actually in. Ridiculous!

I never write complaints like this, but I had to this time. Do not put your business in jeopardy with these kids. They do not care about you or your business. Saying that they are small business seo is a joke. We really should all band together and start a consumer legal action against them. Do not trust this company!

Dear Boostability Account Manager,

Sorry for taking so long to respond to the numerous regular emails and voice messages you've been leaving me these past couple of months since not renewing my contract with your company.

Just so you know, the main reason why I chose not to renew was because after the 3-month trial period I gave your company I saw absolutely zero return on my investment from your company's efforts. Then when I wrote to you informing you of my wish to cancel, somehow you overlooked or maybe just ignored that request and continued to bill my credit card for a fourth month. (I wonder if you were ever told by your a/r that I had to have my credit card company dispute the ongoing charge that was made without my consent.) Maybe this is how your company pressures you in your job as an account manager, because then you proceeded to try to upsell me into paying even more money presumably to make "more progress" that I never saw in the first place.

Lastly, there's the aspect pertaining to customer service. I'm sure that you are very good at what you do for some of your clients and sadly I was not one of them. But I found it interesting that while there was scant direct contact during the 3 months of our engagement (but I understand, when I'm only shelling out $360/mo you can only devote so much time), once my campaign was no longer "active" on credit card autopilot I was suddenly hearing from you almost every day.

All in all, your company has too many shady practices for a business that failed to deliver any kind of meaningful return on my investment. No wonder there are so many complaints against Boostability. If you don't mind, I'd like to contribute my experience as well so that other business owners are better aware of what they're actually getting for your SEO services.

Sincerely,
A regretful customer

My sewing business had suffered a severe drop in customers due to a miss direction of my website. I did not know what to do to remedy the situation, so I contacted Boostability. They helped me tweek my website and got my website showing up on various search engines. The staff is friendly, helpful and knowledgeable on boosting a companies internet visibility. I could not have gotten a better group of people to help me; with an easier website to navigate, read, and understand. This has been accomplished in just few days and they say they have more to do for me. Amazing!

I contracted Boostability to do some SEO work for my company. My account manager was very attentive and responded to my questions however there was no movement with my website after 3 months. In fact, after 3 months it had gone down a page or two. They did not promise me the world and did say it could take longer than the initial contracted 3 months but I would imagine there would be SOME movement up with the site. I would not recommend this company based on what they did for me.

We have been working with Boostability for a few months now and we have been very happy with our experience. After such a short time we've already seen results in traffic to our website and we've enjoyed the online login they gave us so that we can always see what work they're doing for us. Having worked with other SEO companies in the past where were sent out money and just hoped we would see results it's nice that Boostability proves their value to us. Best SEO company I know of, hands down.

I was contacted by someone from Boostability about six months ago. Their rep., John, spent about twenty minutes with me explaining how to get a site closer to the top of the results of a search engine query. This process is called Search Engine Optimization (SEO). After that we decided to wait for a while before them getting back to me to see how I was doing with the information and to see how well I could manage without a third party to do my site's SEO.

The results have been spectacular!

Using just the information John gave me that day I was able to get my site from the 250th position to the 10th using 2 keywords, and either first or second using 3 keywords.

After the second call (which I got today) and a five minute conversation with their rep. (I'm sorry but I didn't catch his name) it has been decided I don't need any more help and they couldn't do better than I'm already doing with the information I got from their initial call.

Talk about a great company! I'm a computer programmer, so this story probably won't work the same for everyone else, but I think it still says a lot about a company that a) gives you very useful information for free, and b) doesn't try and sell you something you don't need!

I think Boostability is great company with very smart, and more importantly, very honest employees.

They are a new and fast growing Utah company that needs your money. They must have a friend on the local newspaper's staff; always getting a write up. Their staff is constantly being changed, moved, let go or quit. You've heard the saying "If it's too good to be true..." Too big too fast, no customer service is the immediate problem. They've hired a lot of local young people to push, push and push their company. I suggest that you look around before you commit to them. It will catch up with them.

HERE IS THE TRUTH ABOUT BOOSTABILITY. They all have good intentions, but the facts are 1) They are understaffed 2) Many (3 of the 4 account managers I worked with) are poorly trained. They are growing as a business and as a result the customers on the bottom half get neglected. Here is my experience. They promised us in the sales pitch that we would reach the first page of google after 3 months. We then committed to a "designated account manager" for $500/month. In the first two months we had 3-4 different account managers, they missed scheduled conference calls that I took time off of work to attend, and passed us around from one account manager to the next. Since no account manager was clear on our plan, they started on a 6 month campaign for the first 2 months instead of a 3 month campaign. When I called in to complain the manager said he would line me up with a great account manager and that she would get in touch with me ASAP. About two weeks later I had to contact them AGAIN because I hadn't heard anything. April Nuttal is an outstanding account manager but it seems like they spread her too thin. She took over our account and it is now on track for them to fulfill what they said they would. I complained to the Better Business Bureau and the very next day the manager called me. They are giving us two months free to make up for the first two that were off track from our goal. Things are looking good now but I wish I didn't have to call in 3+ times and file a formal complaint before I was taken seriously. These are the side effects of a company that is growing rapidly. I appreciate their commitment to make things right, but I would warn people that you may have to fight for attention if you are assigned to the wrong account manager. All in all they are not a dishonest company, they were just not capable of fulfilling their promises proactively (In my experience).

After the nightmare I had with Yodle, I was prepared to be disappointed; however, after 3 1/2 months with Boostability, I am not and neither is my boss. Boostability didn't promise me the moon and I didn't expect it. What I did expect was for a company to fill the holes that I cannot, ie competitive link building and whatever other voodoo they do. I was doing well enough on my own with a nice optimized site and fresh quality content, but they have totally "boosted" (sorry, but that's what they did :) our online presence. We have tweaked the two campaigns I have with them and I have never had any trouble getting in touch with them or having anything explained to me. For the foreseeable future, they are an integral part of both of my marketing campaigns for the law offices and I recommend them highly. My rankings are fantastic and they are specifically fantastic for what I WANT to rank for. No mindless driving of traffic to my sites, it is specific for industry searches and long tailed searches and organic as well as local. I will never do pay per click again - don't have to.