Bluefly

My experience with this company is horrible. Bought a pair of shoes and just want to exchange them. Tried to call 30 to 45 minute wait... who does that? Sent an email to their customer service 5 days ago... received an automated response and nothing since... even sent one more email and still no response. I think they are trying to rip people off... try to push you off until their return policy expires. I'm sending my shoes back and if I don't get a refund like some of the reviews I have read then I will be happy to start filing complaints with anyone and everyone! Also found the shoes at a better price at a website that actually takes care of their customers!

Hands down the worst company I have ever done business with in my 60 years. What a scam! Sell over priced items that one cannot return. For shame on this business---I cannot imagine how they even STAY in business. Who would want to do future business with a company that has a no-returns policy? Buyer beware. As a matter of fact, don't buy from them at all. Save yourself the very expensive, over $500 mistake I made.

I ordered a sweater and the quality is poor and very thin "Cashmere". Tried to return as it clearly states on my receipt - "We hope you're happy with your purchase but in the event you need to return an item, you may send the item in its original, unused condition (including all original packaging and tags) within the specified return days noted in the details section of the product detail page. Bluefly offers fast and easy online returns. Click here for additional information on how to make a return."
Now, they have changed their web page and it says "no returns". Well I purchased when it clearly said they accepted returns.

I love shopping online because my schedule makes it difficult to shop in stores. But due to my travel schedule, I may not see my shipment for a couple weeks after delivery. I can't find the number of days to return online... it is very ambiguous and makes me feel they are hiding it on purpose. And when I try to call the number on the shipping insert (also with absolutely no information about returns or any indication that they care whether I'm satisfied or not) it's almost impossible to get through. What kind of online shopping doesn't offer customer service on the weekend in the middle of the day? I'm giving 2 stars for the history of items that I've loved, but the service has become horrible and too inflexible to be a good place to shop. Too bad.

I ordered three expensive dresses that need to be returned or exchanged for a larger size. No return slip is ever included in Bluefly orders so you have to follow their return protocol which is time consuming and seems to not be working. I have an online account but when I click on my order history it is unavailable and has been so for the past 3 days. I wrote an email to customer service over 48 h ago and no response and there is no number to call. I guess I am stuck with these dresses and will not be ordering from BF again in the future and will tell everyone I know not to do so as well.

I've purchased more than $6,000 in shoes in the last 3 years on this site. The products received have always been good and authentic, but returns have become harder and harder to the point I can no longer do business with them. My latest experience included a return which they received May 12, and for which I still had not received a refund by May 30. I tried emailing 3 times, no answer. I tried calling, phone "out of service." Finally after using Facebook threats, someone did reply, and gave me a credit for $100 less than they owed me. My followup email resulted in their saying they would correct that amount. My guess is that Bluefly is now a sale and ship outfit, but they have nobody there for followup, problems, returns, credits, etc. I'f I'm paying $500 for a pair of shoes, I expect more than complete neglect even if I am buying online. Bye Bye Bluefly.

I have never experienced something quite like this. No responses to my emails until days later, and no actual response to the questions I'm asking. Just a note that the package was "delivered", but to their own distribution center. I have been waiting on a package for two weeks, despite receiving confirmation it shipped at that time. When I go to enter my order OR log into my account there is no trace of my order anywhere. No trace of it can be found, even though I was CHARGED for the order. It tells me my order number does not exist and that no purchases were ever made.

I attempted a purchase with Bluefly on 1/28/15, rec'd an email on 2/4/15 stating my purchase was shipped the day before.

The tracking number didn't work so I called daily, asking for some resolution. I tried using the Bluefly website as well as mobile app but to no avail as both keep freezing.

It's now 2/18 and bluefly is saying the item will be shipped out TOMORROW!

Whenever I ask to speak with a manager, they say someone will call back but I don't believe them now.

Did the vendor purposely try to con me with a fake tracking number?

Why is bluefly acting on their behalf, not allowing me to call the vendor directly?

I would recommend that Bluefly not be given any more business.

Bluefly doesn't seem to take the consumer seriously. I was treated with condescension, no resolution at all.

I am now trying to get my hard earned money back. After reading all sorts of negative reviews, I am wondering if I will succeed.

I ordered a pair of $300 sunglasses from there and they broke 2 months later. I always put them in their case, didn't drop them, didn't step on them, didn't sit on them, cleaned them - essentially i took very good care of them. I called customer service when it happened and they were very unhelpful. Their return/repair policy is 14 DAYS which makes sense for returns but repairs? Cmon. I get that it's discounted designer items but they should still stand behind their product and not treat their customers like crap. I will never be purchasing from this website again and suggest you do the same.

FIrst off, I ordered an item and never received an order confirmation or shipping confirmation. Then I receive the item today (jeans), and it's about 4-5 jean sizes smaller than what I ordered and the quality is very "off". ALL of my other jeans are this particular brand, so I know this designer well, and this is a flat out fake I believe. The slip in the package says final sale however, and I cannot get a return email from anyone at Bluefly. Imagine that. What to do with a pair of jeans that would fit a 9 year old?

Be careful with them; their one day only sale prices are often inaccurate. For example, today I saw a pair of gloves supposedly only available today for an extra 15% off... that upon closer examination were the exact same price bluefly has listed them for the last two weeks (without the today only language). When I called them about this blatantly false advertising they refused to honor the promise of an additional 15% off. The supervisor's explanation gave me the impression this is a typical business practice for the company.

Bluefly was my go to site for years. I bought quality clothing at a reasonable price. Lately, it's gone down hill. I've returned items in the past without a problem and wasn't charged a $20 return and restocking fee. I didn't check their return policy before ordering a dress last week because I didn't know their policy had changed. They wanted $20 to return a $38 dress! Thinking I had misread the information, I contacted their customer service department, asking for clarification. Yep, they wanted that much money to return the item! I also asked if I could pay for the shipping fees myself using a carrier of my choice to avoid their inflated fee. I was informed that I could pay the postage myself, but I would still be charged the $20 fee for restocking. I'm done! I will never order from Bluefly again! Price gauging is not a good look, Bluefly! In addition, their sizing guide is way off! Now I'm stuck with a dress at least two sizes too small. Waste of money!