Bluefly

I just got my Gucci bag today I'm so pleased the bag is in excellent condition the company always respond to my emails good place to buy no complain at all thank you

I was skeptical about ordering from a site I've never used before but I was surprised because Bluefly provided easy check searching, quick check out, fast shipping and great customer service.
Thanks!

I just ordered a dress from Bluefly and regrettably checked the reviews of this site after I had placed the order. Shocked that this company does not respond to the vast number of negative reviews it receives. Hoping that my experience prompts me to write a positive review to refute some of the serious complaints against this site. I think the lack of HUMAN phone support for customers is the worst of all grievances - and no reason for it. Fingers crossed that I can follow this statement up with a favorable review of the site.

Ordered a jacket, customer service was extremely quick in answering a couple of my inquiries. Loved the item I received - it arrived in a timely manner. The only reason I'm docking one star is that the jacket did have a couple small holes in it. Nothing really noticeable but still a little disappointing. But I guess it's not that out of the ordinary considering the great price. Based off of these reviews I was a little worried but overall I had a good experience.

Don't waste money on this site. Tried to return 2 dresses that arrived new years eve. Tried to return online kept saying not found. Then we moved. Sent email how do I return. Never answered never got threw to real person. Sent more emails. Finally got response. It is now a few days past the 21 day return policy. Really look at dates of all emails. I had bought b4 in past years never returned. Items still being sold exceptions can be made I will except store credit. Sorry no. Ok u lose a customer. So sorry nothing can be done. Good luck. The dresses sz small. So huge! They don't care! Also beware don't pay with paypal. After I paid with paypal. My account was hacked! Go figure

I ordered some birthday presents and received a confirmation with no expected shipping date. I emailed... crickets... more time passes... emailed again... crickets are now dead. I called "Thank you for calling Bluefly... your wait time will be 45 minutes due to heavy call volume. All I can say is wow. Not going to hold because its a foregone conclusion that my order isn't coming based upon everything else I have seen. Great prices - cool stuff... but you can't have them.

Ordered shoes, never received a confirmation. Paypal says they listed a pending order then retracted it. Bluefly never bothered to respond. Always check small company reviews before ordering, my bad for not doing so this time.

Please avoid this company at all cost. They have terrible customer service and zero contact policy. If you need to return any item you will be hassled and ha e very little support. I have literally been fighting back and forth via email. Since you can't call ANYONE... with an agent because their return label was not sent properly.

Bluefly has a 14-day return limit, after which their site will not generate a return label, and the customer has no other recourse because they have zero phone support. I ordered an item that took more than two weeks to get to me, so it was past the allowable window for return when I received it. Default final sale, possibly by design on Bluefly's part. And I am out almost $400 because it is too large for me. Steer clear of this company! They are extremely dodgy.

First off they messed up and sent me a wrong item. Then I got lectured for not creating an rma for all of my items being returned (which was because the system was only letting me choose one item), by a very rude person Who should definitely not be working in customer service. Terrible attitude, condescending and I will truly never ever ever recommend or use this site again.