Bloomingdale's

Wow. I bought this cashmere wrap from Bloomingdale's for a trip. $198 plus tax. I used it on the flight to Barcelona. I arrived with my white shirt completely covered in fuzz. I looked like my blouse was mostly grey.
I just tried to return it or exchange it. I had my receipt. I was told NO because it did not have all original tags and I do not qualify for a "no tag required" return. I must spend at least $5000 a year with them for that honor. A manager explained this lovely detail to me while I was in the store today.
I've been a great customer but not to that $$$ tune.
I'm no longer a customer at all.

I wish I could honestly rate it lower. The worse customer service I've ever been through. Her name was Donna absolutely ridiculous communication skills nor helpful her ID number is *******. The rudest person I've spoken to has no people skills. Was rude very and beyond words can't explain how one can work in that industry and be so un helpful. Would cut me off when explaining what's going on refused to even give me a real resolution.

I ordered a set of decorative pillows on 6/24/22 and have not received them after three plus weeks. Called customer service twice only to be told that they have no control over when the manufacturer ships the item or if it will be shipped at all. What a rip-off! Buyer beware of this company.

I was really excited to find a bag on sale at a price that did honestly seem too good to be true so I ordered it $95 from $350. The next day they cancelled this item in my order and said it was no longer available. It felt like someone had screwed up and listed the bag for cheaper than it should have been. I kept checking to see if the bag would be back online and sure enough about a week later its up there for $185. I tried calling customer service to see if they could honor my order since they had cancelled it since it was "no longer available" but of course because of covid there are no customer service reps to answer the phone. Literally there were no options to connect you to a representative only prerecorded messages.

On May 30th 2022 I purchased some shoes and paid an extra $5 dollars to have my item gift wrapped when it arrived it was in a beat up box with ripped up paper over it and not gift wrapped the Customer service representative was very nice giving me a 20% off coupon but ill stick with Saks from now on

Purchased a Chanel No 5 perfume online, but It never smelled good … may be an old stock. When I initiated a return after 6 months they excepted but the store refused to take it saying there policy is 3 months. The online app has a problem then, they need to fix it. Beware they can sell old stock or a fake perfume too.

I purchased a Johnathan and Drew Kristan rug. I love Kristan rugs I own 3 wool. This rug was a different fabric. My daughter is allergic to wool. Upon receiving the rug it looked nice. Bright and clean. Now the fabric colors seem to have bled into the beige and in some color spots gone all together. The fabric material is all matted and some areas piled. In less than 7 months the rug $1000, looks 100 yrs old, dirty and I'm rolling it up and tossing it. Bloomingdales refused any help not even an exchange but did offer a megar insulting loyalist $50 gift card. I'm done shopping at a store that won't bend their policy for a serious situation. No more Bloomingdale's for me.

Bloomingdale's invented the trick of moving products around and building a store where people got lost, all so they would come in for 1 product and go out with 2.

They create a very pleasant shopping experience.

In the old days department stores had restaurants, sometimes several, always of good quality. Bloomberg continues this tradition.

There are many people from Japan and Tahiti who visit Hawaii to shop and Bloomingdale just opened a store there.

Not sure what they are doing different than everyone else but they always seem to have the item I'm looking for and shipping and return process are exemplary. Not to mention their first rate communication.
Other retailers should follow and learn from this customer centric retailer. Their buyers, operations and logistics team should be commended. Thank you!

I've been a loyal Bloomingdales customer for over 15 years and have had their credit card just as long. Their online platform isn't great and neither is their mobile app as they aren't easy to navigate or find specific things. Their merchandise also could use a huge refresh. Time to liven things up!

My refunds take 7-14 days (a scam to hold my money). I placed 2 large orders last night. They charged me immediately, and then cancelled my orders within the hour. They sent me 2 emails to contact customer service via phone number. I did. They told me they will have to cancel my orders. My refunds will be processed within 7-14 days. Seriously it takes that long to refund my money. I called my bank. They told me that Bloomingdale's intentionally hold my payment for a long period of time and there is nothing they can do. I called Bloomingdale's back again multiple times but I received the same answer/ a lie that it is a standard practice for the refunds to be processed within 10-14 days even if my orders were cancelled within an hour by the company. I am intending to pursue legal actions.