Overview
BladeHQ has a rating of 4.6 stars from 1,967 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BladeHQ most frequently mention customer service, quick response and next day. BladeHQ ranks 1st among Knives sites.
I've been buying from BHQ for 4 years now and they always have a great selection of knives and accessories. Staff is always extremely knowledgeable and helpful whenever I have a question or idea for the website.
Jen is the best! She was so kind and helpful, we need more Jens in the world.
Hey Matt!
Agreed! The world could definitely use more Jens! 😊 We're thrilled to hear she provided such great support. Thanks for sharing your experience!
~Lisa
USPS lost my shipment (I know! Shocker!). Blade HQ quickly shipped out a replacement order. Greatly appreciated!
Hey James!
Thank you for your great feedback! We’re sorry to hear about the USPS shipping issue, but we’re so glad we could quickly resolve it for you by sending out a replacement. Providing fast and efficient service is always our priority, and we’re happy we could take care of it.
Thanks for choosing Blade HQ—we’re here whenever you need us!
~Lisa
I needed to return a Reate gravity knife and Cloey E and team made sure to let me know the return was received and credited back to my card.
Kim and the IT department got my account back. Might just buy a knife for such a fast response and how nice they were( at least as nice as they can be via online chat), but I'll take it.
Hey Hardy!
Glad to hear Kim and the IT team got you back into your account so quickly! Love the idea of celebrating with a new knife—it’s definitely the Blade HQ way! Thanks for the kind words, and happy knife shopping!
~Lisa
I accidentally sent an olight flashlight along with my order but blade HQ had already been in the process of sending it back to me! Thank you all so much. Especially for a large organization and you're on point with everything. The representative I spoke with was very kind, pleasant, and informative. She, along with the people in the warehouse deserve a raise!
Hey Casey!
Thank you for your kind words! We're so glad to hear that our team was able to assist you promptly and get your flashlight back to you. Your appreciation means so much to us, and we'll make sure to pass along your praise to the representative and warehouse team. We look forward to serving you again!
~Lisa
While I returned the knife it was not because of the quality of the product which is excellent. It is a poor choice on my part and I'll order again but a differnt item. The Company was very gracious in exceptting my return
We truly appreciate your honesty and are glad to hear you were happy with the product quality! Sometimes a knife just isn’t the right fit, and that’s okay—we’re always here to help you find the perfect one. Thanks for giving us the opportunity to make your return easy, and we look forward to your next order! ~Tiffany
Very helpful very polite knives are awesome I will be doing business with them for sure
Hey George!
Awesome customers like you make our day! We're glad you had a great experience and love the knives. Looking forward to your next purchase! 🔪
~Lisa
Jen was very responsive and informative on the questions I had regarding the knives and the site. Thanks!
Hey Nathan!
Thank you for your kind words! We’re so glad to hear that Jen was able to assist you with your questions and provide helpful information. Providing responsive and informative service is what we strive for, and we’re happy Jen could meet your expectations.
Thanks for choosing Blade HQ—we look forward to helping you again in the future!
~Lisa
I was unable to place my order; I kept receiving a message that said delivery was unavailable. However, Hanna (Blade HQ) was able to solve my issue in a timely manner and I was finally able to place my order. Thank you to Hanna for all your help
Hey Timothy!
Thanks so much for the kind words! We’re so glad Hanna could help you out and get your order placed. We know how frustrating those little hiccups can be, and we’re always here to make sure things run smoothly. We appreciate your patience and can’t wait to get your order into your hands soon!
~Lisa
I've only had to use BladeHQ customer service a few times but it's always a great experience. Just dealt with Hannah who was super helpful. Give that girl a raise!
Hey Brandi!
Thanks for the shout-out! We're thrilled to hear Hannah took great care of you—she’s definitely a rockstar on our team. We'll make sure she gets the kudos she deserves. Let us know if you need anything else! 😎🙌
~Lisa
For some reason my order wasn't assigned a tracking number so I didn't even realized it was shipped but Jen helped me track it to a parcel locker!
Hello Draper!
Thank you for your feedback! We’re so glad Jen was able to help you track your order to the parcel locker. It’s great to hear we could assist in resolving the issue quickly. If you ever need help again, don’t hesitate to reach out!
~Lisa
I had a mishap with account to order connection sent the support team a email to figure out the issue and was quickly helped out by a "hannah" she gave me an update on my order i request and the next day my item was on my front porch along with an email with the tracking number sent to me the day before much appreciated love the new blade
Hey Codey!
We're so glad to hear that Hannah was able to help resolve the issue quickly and get your order to you without a hitch! It's awesome to know you're loving your new blade. Thank you for your support, and we look forward to helping you with future purchases!
~Lisa
Zach A. Provided amazing customer service. The the best I've experienced in a long long time.
Understood my need completely, very knowledgeable and professional yet extremely friendly and patient. Very good listener. Zach A. Represented Blade HQ very well. A definite asset to your staff and company.
Hey Bill!
Thank you for sharing your experience! We're so glad to hear that Zach A. Provided such outstanding service. It's fantastic that he took the time to understand your needs and provided knowledgeable, friendly, and professional assistance. We'll make sure Zach gets the recognition he deserves for representing Blade HQ so well. We truly appreciate your support and look forward to helping you find more great knives in the future!
~Lisa
No hastle, very nice and polite. Was helpful and understood my concerns with the item in question
Hey James!
Glad to hear your return was hassle-free! 👍 Our team is always here to help and make the process smooth. Thanks for choosing Blade HQ! 🔪😊
~Lisa
Jen was so helpful with a return. It's always a pleasure working with your staff like her. That's why I am on the Zirconium tier. Thanks BHQ!
Hey Smitty!
Thank you for your continued support and for sharing your experience! We're delighted to hear that Jen was helpful with your return and that you enjoy working with our team. It’s customers like you who make what we do so rewarding. We're honored to have you on the Zirconium tier—thank you for being such a valued part of the Blade HQ family!
~Lisa
Super easy return. My bad on mid-ordering but BladeHQ was easier to return than one of your major competitors. Will be ordering again soon. Ty.
Hey Steve!
Thank you for your review! We’re glad to hear our return process was smooth and hassle-free for you. Mistakes happen, and we’re always here to help make things right.
We appreciate your support and look forward to your next order—thanks for choosing Blade HQ!
~Lisa
I've had great service and promoted delivery it means a lot being in remote Alaska and knowing l have your support thank you again
Ben Farago.
Hi Ben!
Thank you for the wonderful feedback! We're so glad to hear that you had a positive experience with Jen and that we could support you, especially in remote Alaska. It's our pleasure to make sure you get the service and deliveries you need. If there's anything else we can assist with in the future, don't hesitate to reach out!
~Lisa
I recently purchased the new Benchmade Osborne (my new EDC), but forgot to add my info for points. Kim quickly helped me out, added the points to my account, and made sure I'm all set for future purchases. Her friendly and efficient assistance truly made my day. From now on, all my knife purchases will go through Blade HQ. Thank you, Kim!
Hey Tyler!
Thank you for your kind words! We're thrilled to hear that Kim was able to assist you so efficiently and make your experience even better. We're proud to have you as a loyal customer, and we look forward to helping with your future knife purchases. Thanks again for choosing Blade HQ!
~Lisa
Had a question about Spyderco's coating on the new Spyderco Para 3 lw m4 exclusive and Hannah answered in detailed.
Hey Jason!
Thanks for the awesome feedback! 🖤 We're stoked Hannah could help clarify the details on that sweet Spyderco Para 3 LW M4 exclusive. If you ever have more questions or need help picking your next blade, we're just a message away. Enjoy that knife! 🔪😎
~Lisa
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Business History
We specialize in High Quality (see that? HQ as in "high quality"!) knives from the biggest and best knife brands in the industry and have an impressive selection of folding pocket knives, military and law enforcement knives, butterfly knives, automatic knives, and traditional cutlery– if's it's a knife, odds are we carry it.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Zach!
Thank you for the awesome feedback! We love hearing from loyal customers like you. We’re always here to help, whether it's about finding the perfect knife or brainstorming ideas for the website. It’s customers like you that make us love what we do, and we’re excited to keep bringing you top-notch service and selection for years to come!
~Lisa