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Better World Books

How would you rate Better World Books?
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Arizona
1 review
0 helpful votes
Follow A S.
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I get an email asking if my order arrived and then am prompted for this review. But if the answer is No then you do not click the link to review. Sounds like a way to filter out the bad reviews that would follow when the books didn't arrive. Also, a recent book advertised in "Very Good" condition was not.

Date of experience: October 28, 2019
Nebraska
2 reviews
16 helpful votes
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Bought a book on eBay. Three days later I'm told it's out of stock and to wait a couple days for a refund. I pointed out the obvious, and "Leah" responded by arguing semantics with me. No apology, but they cancelled the sale on eBay to avoid my feedback, so I'll leave it here. Not an ideal seller on multiple levels. Avoid if you're reading.

Date of experience: April 25, 2018
Wisconsin
1 review
2 helpful votes
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BetterWorldBooks sent me the wrong book. Since the book was worth less than return shipping, they let me keep the book and returned my money. Just now I received a survey that would be used for posting reviews. Only positive experiences get posted on review sites. That is why BetterWorldBooks has a far higher rating than it deserves.

Date of experience: July 18, 2020
Connecticut
1 review
2 helpful votes
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Avoid: deceptive
February 24, 2022

I ordered 6 photography books. Only 5 arrived. Those 5 were all, to my disappointment, ex-library books. One book did not arrive. One book arrived without its hardcover case. One book arrived missing over 20 pages. I was only able to communicate via email which appeared to be automatic replies.
I would NOT recommend buying from them as they screwed up on 3 out of 6 books that I ordered.

Date of experience: February 23, 2022
Australia
1 review
2 helpful votes
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Be aware that cover design displayed may not be supplied, although publisher, ISBN, and year of publishing may be correct. Stock photos can be misleading. I purchased the displayed James Bond 007 'white spine' Live and Let Die, but received the 'grey spine' edition. Advised that there is no way to confirm as ISBN is over arching criterion.
Condition stated as good, but I think tear in cover made it fair condition.

Date of experience: September 22, 2021
Texas
1 review
0 helpful votes
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Both books damaged.
February 21, 2020

I received a long awaited book. I could have gotten a new one, at a store for just a bit more, but have always had good experiences here.
The first one that arrived was damaged. I called to inform them that this was only one of several I'd bought in this shape. I called the post office to complain, with no luck, as presumed it was carriers fault.
BWB rep stated they would send me a replacement and that it was a "new" copy. I received the second in worse shape than the first. It was not new by any means.
I feel I was lied to.
Read John S. Review.
I do appreciate the rep trying to help me, but quite disappointed in what I received.

Date of experience: February 21, 2020
Delaware
1 review
0 helpful votes
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Highly recommend
May 16, 2022

I ordered one book from BetterWorldBooks, which arrived in excellent condition. It looks brand new, and I'm overjoyed. The book arrived within five days after my order. Looking forward to shop more. Thanks!

Date of experience: May 14, 2022
Vermont
3 reviews
0 helpful votes
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I am pleased to note that my order of 8 books arrived in great condition even more quickly than the projected deliver date. I am a collector with a curated archive of 7,000+ cookbook volumes I continually comb through numerous websites for tracking and comparison and must rely on the accuracy of listings when choosing between, potentially, dozens of copies. The volumes were well packed and in the condition as listed which is important to me. Unfortunately, the website lacks filtering and sorting capabilities beyond basic Categories making it extremely difficult to work with the price and condition tags already present. Sub-categories or topics would also be beneficial.

I place dozens of orders and purchase hundreds of books annually but, as much as I am impressed with the BetterWorldBooks contents and delivery, I will not be able to use the website without these additions to their UI tool set.

Date of experience: March 2, 2021
Canada
1 review
0 helpful votes
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One of my favourite online used bookstores. Little bit more expensive than others, but I think that's because the price of shipping is worked into the book prices, and they frequently have sales for anywhere from 10-30% off used books – every book also donates a book and proceeds go towards literacy efforts worldwide.

Date of experience: January 10, 2021
Malaysia
1 review
0 helpful votes
Follow Balqis R.
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They have a variety selection of books that come with affordable prices and offer free international shipping which is an absolute bonus! However, you'll have to expect that most of the used books come from the library so the books will have barcode stickers and stamps on them. For international buyers, i know it's stated that it take max 21 days but mine took a month (i personally don't mind), so heads up for any impatient buyers out there! Also, if you select books from different locations your books will be delivered separately so there might be some delay for certain books to get to you.
Pro tip: Always go for Used Very Good' or 'Used Like New'!
Overall, i'm somewhat pleased with the books i purchased and would definitely return for more!

Date of experience: June 10, 2019
New Mexico
1 review
0 helpful votes
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Love this site!
April 25, 2020

Huge selection that is easily searchable, incredible prices. Although most of the books I've received are library cast-offs, they've been in excellent condition The shipping has been quicker than expected and I've been recommending this to everyone. You're my new Amazon replacement!

+1
Date of experience: April 25, 2020
Netherlands
1 review
0 helpful votes
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BetterWorldBooks is an interesting store to browse, I always find something decent to buy at a reasonable price. Both my orders have been processed rapidly and delivered in just a few days, the books were in good condition. Good for midnight shopping!

Date of experience: August 2, 2020
Viet Nam
1 review
0 helpful votes
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Love Betterworldbooks
February 5, 2021

Just received my order from UK. Very fast. I got some packages undelivered and got refunded by Better World Books right away after informing them. Appreciate their customer service very much. Will order more certainly!

Date of experience: February 4, 2021
Pennsylvania
2 reviews
1 helpful vote
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We've looked for and found so many different types of books at Better World--from ethnographies to obscure novels to text books. I love not participating in the unethical Amazon takeover of the earth, too! Look at Better World first and save money and prevent pollution as well as monopolies. (I just realized how ironic it is that "Amazon" is killing the Amazon with every unnecessary piece-by-piece delivery as it simultaneously kills off small businesses.) Anyway, buy from a responsible book seller, Better World!

Date of experience: January 28, 2021
Arizona
1 review
0 helpful votes
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You like real books go here.
April 1, 2021

I wanted a physical book that I could share with my family. But the cost was a problem, especially with shipping. I was talking with a friend about this she recommended BetterWorldBooks. Check out their website, read their mission statement. They seem to be doing everything in a very reasonable way. Even helping with global warming. I have now placed three orders for a total of 12 books. I'm 100%+ satisfied with every book.

Date of experience: March 31, 2021
California
1 review
0 helpful votes
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Amazing company!
November 19, 2020

Between the being good for the planet and having a ton of high quality USED books that ship for free, I've been hooked. I can't recommend better world books highly enough. I feel so much better buying from an eco-friendly company that is actually committed to making difference, I won't be going back to Amazon. Cheers

Date of experience: November 18, 2020
Illinois
1 review
0 helpful votes
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Better World Books was recommended to me from a friend with whom I share membership in several literary societies. It is not only loaded with excellent volumes but also most affordable. It is fun to receive many of these books which were once part of local library collections from across the country.

Date of experience: May 26, 2021
New York
1 review
0 helpful votes
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Here you can find a plethora of books in very good or almost new condition, at a reasonable price, and also feel good, since several books are donated to communities of need, based on one's purchase. However, the stickers placed on each book purchased are a pain to remove. I hope there is a good reason for those stickers, since this sours my whole experience with BWB, and deprived them of one star.

Date of experience: December 15, 2021
RU
1 review
0 helpful votes
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Good!
July 23, 2019

The book arrived safely (although the local post office didn't notify me of its arrival, but that's entirely on them). For a second-hand book, the condition is quite nice, the cover is damaged in places, but every crack has been taped over and overall I am very pleased with how neat it is. Thank you! I really wanted this book and am happy to finally have it!

Date of experience: July 22, 2019
Colorado
1 review
0 helpful votes
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Great service with a plus.
January 11, 2021

In addition to the normal acknowledgment of an order these folks sent a creative delightful letter while the order was in progress. I won't give you a spoiler about what it said - you'll just have to order a book yourself to see. I shared a copy of it with all my adult children. One response was "Those are some people who really love their work." I agree and their support for literacy programs is a real plus.

Date of experience: January 10, 2021

Overview

Better World Books has a rating of 2.8 stars from 2,091 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Better World Books most frequently mention customer service, business days and return shipping. Better World Books ranks 4th among Used Books sites.

service
234
value
234
shipping
240
returns
78
quality
233