BestCanvas.caReviews 697

I did received very quickly my orders but 2 of my 3 canvas had a default. One frame was broken. One of the canvas had a scratch on it and the border of the other was a little black (on a white image!). The new filler of the cushion is not as good has the previous. The cushion is 18x18 for the 16x16 envelop. Since the cushion is a little bit loose it makes a lot of wrinckle when in the envelopp. The quality of the impression is fair. It was not well packaged. The box of the cushion was broken in the corner. Since the cushions were loose in the box without protection, the one on the top was dirty when it arrive.

OR know that you WILL BE CHARGED FOR CUSTOM DUTIES despite what the website claims for Canadian customers.

I do wildlife photography and I was looking for an online printing service to have some of my work printed out. I selected this company Bestcanvas.ca and just received the 3 metal prints and the 1 acrylic piece that I ordered from them. Am I disappointed with what I got? That would be an understatement... Upon opening the box I discovered that ALL 3 metal prints had been very poorly cut, with multiple jagged pieces sticking off of all of them. Several of the corners were compressed and cracking, and 1 piece actually had the metal showing through the photograph slightly on one corner because, again, the items were very poorly cut resulting in a tear to the image surface. Upon examining the acrylic piece, I see the backing is already beginning to peel off in one corner, and while holding it up to the light to examine the backing I see that the acrylic surface has a bunch of small scuffs on it! The entire order shows negligence! Wow... Does this company have ANY quality controls? They are definitely one of the cheaper options in the marketplace, and maybe they can afford to be because they are cutting corners, rushing their work and shipping goods without making a reasonable effort at inspecting them. What a disappointment.

It was absolutely gorgeous! I didn't expect a canvas to look that beautiful! I can't wait to order more of my photos on a canvas. Since the first purchase I have already purchased 4 more in 2 days! Amazing price! And fabulous work on the canvas!

We ordered a number of canvas prints from Best Canvas. Some came back a little dark so we reached out to customer support with our concern. They responded right away and asked which ones we were not satisfied with and offered free replacements. Absolutely no hassle. Really happy with the product. Look great.

Still waiting for a product I ordered from October, what a diabolical company, I ordered from a Canadian site but they are based in Miami, they use ups innovations not normal UPS as advertised, which means they pick it up then pass it off to USPS and then Canada Post if you live in Canada.
After 2 weeks after 1st ordering, They initially told me it was UPS fault but it was lies as I rang UPS and they told me they had not received it, then they posted, and that was the end of it
Endless emails asking for a refund, with return emails like, send us a photo of the product cut up with scissors then we will refund you, unbelievable, still nothing received they are awful and lucky if they reply to your emails too:(
Dont waste your time

Absolutely Stunning Canvas Print. We love it. Thankyou Bestcanvas. Quality was superb with best price.

DO NOT ORDER FROM BEST CANVAS.CA... I ordered $600 of prints and framed images. They showed up with shipping damage, and some were broken, some were mis printed. I went back and forth for a month they kept asking me for pictures. I sent through e-mail. Then they said it didn't work in e-mail and asked me if I could use a 3rd party transfer site. I did this 2 times. They then informed me that I could destroy all the images with a knife sliced corner to corner and send proof for a refund. I destroyed the entire order and sent In proof. After this they e-mailed me and said they would not issue a refund. So unprofessional save yourself the hassle and order elsewhere.

BESTCANVAS also does not wrap canvas prints with foam in between prints so if you order more then a couple you can guarantee quite a large amount of canvases will have shipping damage.

The metal print that I ordered not only had the corners damaged from not being shipped properly but the print wasn't printed as I placed it and it cut half of my water mark. Also the colour came out "flat" there was no shine or glaze to it at all.

The framed photos are framed with foam with a very thin plastic veneer over it. The "glass" covering is also made from thin plastic, the inside was filled with white particles (life dust) so it was very un appealing and it is backed with cardboard. On top of that all the print underneath has the printer head lines in it... it is such low quality.

I have provided a few pictures of my experience for everyone

I ordered a 8x12 canvas of a picture my grandma for my mom and she absolutely loved it, nice quality print, very beautiful result, especially for the price. Delivery was fast and arrived just in time for Christmas.

Ordered from their website where they guaranteed delivery before Christmas. It's not coming in until after New Years. They won't reply promptly to my messages, and all their target milestones are not hitting their guaranteed dates. I won't be seeing my family after Christmas for some time and if you want to sink your money into something you or your loved ones won't enjoy, this is the place.

Think about starting a dispute process through my credit card company. To think I was going to order hundreds of dollars from this site and stopped short. Someone must-have been looking over my shoulder.

Orders if place prior to December 15th were GUARANTEED for delivery. I placed my order on December 4th for my 2 grandkids. Christmas Eve nothing has been delivered, no way to check on status as they never sent a tracking number, they do not respond to emails or calls, One of the items according to their site hasn't even been produced. The only thing these guys care about is your money, they don't uphold their GUARANTEE, nor do they care about customer service, which is non existent, never mind poor. Spent over $200 here, a huge RIPOFF!