BestCanvas.caReviews 697

While the product was good, the customer service was horrific. I thought I was ordering a product from Canada, only to find out it comes from the US. The tracking provided was useless and I couldn't get answers to where my order was, which was a gift. Eventually they issued a new print and shipped it. Tried tracking it and the tracking showed that it was waiting to be picked up by a courier at their facility. For a week. Again, customer service never directly answered my questions and just gave canned answers. The "second" order showed up weeks after the birthday it was ordered for. Overall, it took more than A MONTH to receive my order. Never received an apology. I won't be giving them my business again

When I ordered prints of my paintings, I thought I was ordering from a Canadian company, but I was not. I was worried that I would be stuck with some huge shipping/duty/tax, but I Was Not!. I spent over the free shipping limit and there were no added charges to my total :)) .
The prep rate is quite fast 2 days (11 prints) and shipping from Florida to Ontario under 1 week, even with the hurricane.
The only thing I changed for my second order was I lightened the pictures of my paintings just a tad as I found the prints came out about 8% darker than the picture I sent, so once I changed that on my end my next order of prints came out just fine.
Very pleased over all, with the quick shipping rate and no faults in the packaging /no damage. I will order from Best Canvas again. And if your have a 1-2 weeks wait for orders at you site, you can ship them out to your customers in under 2 weeks. And not have to stock pile tons of different size prints.
Lisa

Ordered test masks of both types to test them out.
First of all, they miserably fail the lighter test, which means the masks are completely ineffective, which is almost criminal at the moment in our area.
The adjustable nose clips they claimed to have were nonexistent, so that was a lie, and the claim of having adjustable straps was a stretch. The neoprene option is thin as paper and offers no coverage above the nose or below the chin.
You'll be safer, more effective and more comfortable tying a piece of cloth across your face (I've checked)
Wanted to put in a bulk order of around 100 and distribute them with proceeds going to charity, but will gladly be dealing with a different, better business.

Masks save lives, but these are not masks, so think about what that means.

I placed an order with Best Canvas. Ca thinking it was a Canadian website.It was only after the order was processed that it was revealed the product came from Florida USA. I was dissappointed and concerned. I had ordered a 30 x 40 inch picture. I then looked up the reviews and saw a few comments that were of concern and some that were fine.
I oredered it Sept 7th 2020 and just received it today Sept 16th 2020.
The box was a little sketchy, not much tape, a little damage... I was afraid to open it.
My curiousity got the best of me, I opened it and much to my surprise it looked fabulous! No marks or damage.The picture was even more clear than I had expected.
So my first experience was good... will probably order more.The picture posted looks better in person.
D Ashmore Kitchener Ontario Canada

I would like to state that I sent 5 orders within 1 week and half. I was pleasantly surprised with the speed of my first order. Secon and third one were a bit of an issue but Best Canvas solved my issue rapidly. So when it was time to put in 2 more orders I did not hesitate. So their delivery time is 3-5 busines days. My UPS status has been in the waiting to received the merchandise for now 1 week, I keep emailing best canvas and obviously they do not read their email as they keep giving a pre generated response to my question even if I provide them with more information on the same email. SO my original 5 stars has now come down to a 2 as a result. I feel ignored. I put my orders in and accepted orders from my clients based on their superb first performance and now I have no produce to give to my clients...