BestCanvas.caReviews 697

At first I was very sceptical to order a "special" family picture for our mom for her milestone birthday.
I read alot of the reviews and they were very positive - some negative but BestCanvas corrected the problem/negatively.
The 24 x 16 canvas came in within the 7 - 10 days as promised and ABSOLUTELY beautiful.
The colours a very vibrant and picture very spot on clear.
I am so HAPPY with the canvas picture and have told a lot of my friends and family about this site.
Can't wait to order another.

I had ordered two pillows with pictures of them for my Aunt and Grandmother of decreased family members to brighten their day. I had originally ordered them was back AUG/SEPT. The pillows were sent to them with my Aunts turning out great but my Grandmothers pillow unable to by zipped/ zipper was sewn into pillow. I emailed the company and they sent another one to her. ( many weeks as from USA to Alberta). This happen twice with they getting pillows unable to by zipped open to put cushion in. This final attempt was 1) wrong picture 2) unable to be unzipped AGAIN. DO NOT BUY FROM THIS COMPANY. They're incompetent and will waste your time / money with they're products.

Painless to upload and choose how you want your canvas print to be made! The speed of production and delivery was excellent - follow up emails with tracking number. The print came in a sturdy cardboard box and the print itself was shrink wrapped inside. Upon viewing it, I was very impressed - and not just because I took the photo - with the quality of the print and the sturdy frame. The only damper on the whole thing was using UPS - they don't knock, they just leave your package on the front door and drive away, even in the pouring rain (which luckily it wasn't this time).

So upsetting and disappointing. First, everyone should know that you cannot edit or cancel your order immediately after you have paid. I ordered Monday October 19@8:57pm, and at same time I received order receipt. When I opened this email it was Monday October *******@10:07pm(just over an hour). I saw I ordered the wrong image on the Large Canvas. I emailed *******@10:07pm to change the order. Nowhere on their website is it possible to edit or cancel your order at anytime even a minute. I have emailed them at least 7 times in the first 24 hours of ordering. I called four times, in 12 hours, each time being put on hold for 10mins with a automated voice saying an agent will be with you shortly every couple mins and then it says please try again later. My phone company texted to say those four calls cost you $15 ( not ever talking to anyone). I received a email this morning (from Bestcanvas)@7:22am asking to confirm my email and order number which I replied with both this was@7:33am.
At 11:27am a different agent *******@11:27am saying "Thank you for your message and please excuse the delay in reply.
Please note, that upon receipt of payment, all orders are forwarded to productions hence, the whole process is automated. Unfortunately, we are in no way able to interfere in the chain of production."
I emailed two more times today with no response.
If they do not have a way to be able to edit your order (even if only a few hours), I recommend you go with another company. I went with Bestcanvas because of the positive reviews, unfortunately mine is negative.