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BeenVerified

Overview

BeenVerified has a rating of 2.4 stars from 310 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with BeenVerified most frequently mention credit card, day trial and criminal records. BeenVerified ranks 8th among Background Check sites.

service
53
value
55
shipping
15
returns
26
quality
51
+17
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North Carolina
1 review
5 helpful votes
Follow Sherry B.
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I asked if we could use this service to find information on an uninsured driver who hit our car & was told that would be an acceptable reason; so we found her but unfortunately no information that we didn't already know about this person. While we had the trial membership, I searched myself & other family members, in which I found some errors; however the site offers a link to report errors, so I have no complaints about the peoplelooker site. The customer service reps are very professional & extremely friendly! The only reason I gave it a 4-star instead of a 5-star was because of my initial reason for the search, which showed less than I already knew about that person; but considering this at-fault driver is apparently known for deceit, I am not really surprised at the findings.

Date of experience: October 7, 2016
Kentucky
1 review
0 helpful votes
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Awesome customer service!
August 22, 2015

I am very impressed that this companies operations are based in New York, and answered my communication in a timely manner, with team members sincerely trying to provide a level of excellence with every communication.

Great job!

Date of experience: August 19, 2015
Carla S. BeenVerified Rep
over a year old

Hi Jack - thank you for the feedback! Very glad we could help.

Washington
1 review
4 helpful votes
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Refund
July 11, 2015

I had a problem with BeenVerified billing. I did not notice that I had been charged on my credit card improperly for 3 months. When I discovered this I sent the company an email explaining what happened and asked for a refund. In less then 48 hrs. It was fixed and the charges reversed. What a breath of fresh air. I expected all sorts of hassles.

Date of experience: July 8, 2015
Carla S. BeenVerified Rep
over a year old

Hi Paul,

Thanks for the feedback! We're glad we could help.

Best,
Carla
Director of Customer Care

Arizona
3 reviews
8 helpful votes
Follow Veianya H.
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I paid the fee specifically to receive employment information on myself. There was nothing there. And the rest of the information on me was either missing, wrong, or incomplete. I looked up a few friends, and saw the same for them.

So I immediate wrote customer service asking for a full refund. They replied by the next day, and approved the refund.

I can't say I had the best experience with this site. But I did very much appreciate their quick and courteous customer service team.

Date of experience: February 7, 2016
Carla S. BeenVerified Rep
over a year old

I'm sorry to hear we couldn't help you find the information you were looking for. The information in our reports comes from public records, aggregated from many many sources. We are dependent upon the accuracy of public data, and as you experienced, sometimes county court records, and other agencies that collect this data, are not 100% accurate or up to date. That being said, we are constantly updating and expanding our database to provide the most accurate and current information we possibly can.

I'm glad our customer service team was able to assist you with your account so quickly. Thank you for your feedback!

Georgia
6 reviews
19 helpful votes
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I am a newbie business investor but I am already very familiar with the ins and outs of the industry. Entrepreneurs like me would want nothing less for their businesses. Whatever type of business we are in, we will be needing suppliers either for raw or finished materials to be able to manufacture or distribute. With this, a quick check with beenverified.com would definitely be a big help for us.
I have seen its true capability to get that info from our prospective suppliers and partners verified. With this industry entity, I was able to make wise business decisions. All of those suppliers that I have tapped are reliable and contributing to the success of my business.
Let this service provider serve you. Access its web pages and see more of its offered services. Many people like me have statements like this about them on those pages. Read it some of it.

Date of experience: June 26, 2013
California
1 review
1 helpful vote
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Outstanding Professional Service
March 18, 2017

I have used BeenVerified several times over the past few years with excellent and accurate results. Equally important is the fast, friendly professional customer Support. I made a mistake and they corrected it immediately. Could not ask for more!

Date of experience: March 15, 2017
Ohio
1 review
1 helpful vote
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Helped find family relative
March 19, 2017

Been verified help find a lost family relative that had been missing for over 2 years. It helped us locate and verify his location and even call him. The website is an invaluable service and I will definitely use it again if needed.

Date of experience: March 16, 2017
New York
2 reviews
0 helpful votes
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Excellent Support & Service
July 24, 2015

Have you got your problem resolved within ONE minute after reporting?

It happened to me. I was pleasure surprise when Beenverified support staff - Linda - emailed with a resolution before I even look at my next email after writing them an email with erroneous charges were happening on my card after service was cancelled in Feb.
I was at little fault also for not checking my credit card statements regularly and I expected many back and fourth before eating my refund. Instead, literally within a minute I was informed that my card will be credited for three months!
I just became a life time customer for Beenverified.com. Keep up the good work!

Date of experience: July 21, 2015
Carla S. BeenVerified Rep
over a year old

Hi Raj,

Thank you so much for your detailed comments about the service. I've shared this with Linda also. We greatly appreciate your feedback and are so glad we were able to take care of this for you!

Arkansas
3 reviews
9 helpful votes
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Only wanted to find long lost contact. Already had the old information. All they had was an address, phone and spouse that was 14 years out of date. Nothing up to date for the one person. I emailed request to discontinue any further charges to my card. Got a quick reply saying no more charges but did not offer refund of excessive charge. On this one search, it was useless!

Date of experience: January 8, 2017
Carla S. BeenVerified Rep
over a year old

Hi Christopher,
Sorry to hear you weren't able to find what you needed. Your account was canceled as you requested. I have gone ahead and refunded your subscription purchase in full. You should see our refund reflected within a few business days.

The subscription you purchased gave you access to run unlimited reports on names, addresses, phone numbers and emails. I'm sorry to hear that we did not meet your needs.

If there is anything else we can do, please don't hesitate to contact us at support@beenverified.com or at 888-579-5910.

New York
1 review
2 helpful votes
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I signed up to use "Been Verified" on a short-term (trial) basis, as I was seeking a single piece of common information about a "long-ago" friend with whom I'd lost touch. After providing basic information that was required for the search to begin, the results which "Been Verified" found were, I felt, inadequate, considering the fee I'd just paid. I notified the company by e-mail, and on the very same day "Been V Verified" made arrangements to discontinue membership (at my request) and refund the charges. I find that to be extraordinary in this time of widespread deception, both on the web and in countless other ways. I am sincerely and surprisingly pleased with "Been Verified" 's customer service... nothing short of outstanding!

Date of experience: August 10, 2015
Carla S. BeenVerified Rep
over a year old

Hi Philip,

Thank you so much for your comments! I'm sorry we weren't able to provide you with the information you needed, but happy to hear we were able to make things right.

Thank you again,
Carla
BeenVerified Customer Care

Vermont
1 review
24 helpful votes
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Like many other posting here, I've attempted to cancel my contract via email three (possibly four) times now, with no response. My account is still being debited monthly for $22.00. Tried phoning, I simply don't have time to sit on hold for hours. Besides, if they don't respond when I have sent email as backup, do you think they will admit to talking to me on the phone? Don't go there! Learn from my mistakes

Date of experience: January 13, 2015
Utah
1 review
22 helpful votes
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Liars
March 5, 2019

Been Verified spreads nothing but false information over the internet. Anyone who relies on their data is being duped. In my case, I had an annulment 30 years, and that's the only information they provide regarding me. Will they update the information? I've asked - they said no. These people don't care if they ruin lives.

BeenVerified attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 4, 2019
Dana C. BeenVerified Rep
over a year old

Hello Linda,

The information in BeenVerified's reports is aggregated from public records and publicly available information. This public information is compiled through many public offices and agencies with the intent and for the purpose of it being made available to the public. There are many sources of public records, including: telephone directories, public property records, utility bills, magazine subscriptions, voter registration, and more.

If you would like to remove your information from appearing in our database, please email support@beenverified.com with the following information so we may locate it and remove it:

A. Your name as shown on our site
B. Age listed
C. The cities and states you are listed with

For more detailed information about the opt-out process, please visit our Opt-Out Instructions page: http://www.beenverified.com/opt-out-instructions, or email support@beenverified.com

Thank you,
BeenVerified Customer Support

Virginia
1 review
1 helpful vote
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Carla was very helpful
February 7, 2015

Carla was very helpful. She responded quickly and helped turn off the auto payments. She let me know I can still access older reports in the future, and subscribe later if I need to do more background checks.
Thank you. I appreciate good customer support. It matters.

Date of experience: February 4, 2015
Texas
1 review
26 helpful votes
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Not Worth It!
April 4, 2016

Just signed up for one month@ $22.86 specifically to get a criminal background check, which their site clearly states is a category covered. Nothing showing, which I know is not the case on an individual with a extensive criminal history. But, for an additional fee, of course, they'll send a court runner to fetch more data. This should have been explained up front prior to signing up. I called & got the professional run around, 'maybe it was expunged', nah. So I just paid $23 to basically get an address I already had.

Date of experience: April 1, 2016
Arizona
2 reviews
55 helpful votes
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Just like so many others I didn't check for reviews on Beenverified before forking over for a month. No excuse really. My report gave a comprehensive list of all addresses for over 30 years, but the information I really wanted was PREMIUM and required an additional $10.

Classic bait and switch. The social media search comes up with somebody else, certainly not me. Yup, I got conned. I'm going to contest this charge on my credit card. I got next to nothing for my one month charge!

Date of experience: January 5, 2015
Carla S. BeenVerified Rep
over a year old

Hi Guy,

I just wanted to follow up with you to confirm that we canceled your account and processed a full refund of your $22.86 subscription purchase on 1/6/2015. You should have received an email confirmation of this cancellation and refund.

I'm sorry you felt like the service wasn't what you were looking for. The subscription you signed up for gave you access to run unlimited background reports, which include, when available: names, aliases, address histories, phone numbers, property reports, relatives and associates, criminal records, along with social search by email address, reverse phone and property searches. We also offer the ability to purchase a comprehensive report upgrade in any report you run, in order to unlock all additional sections of the report. This will return any results we have in additional categories such as: UCC fillings, watercraft ownership, DEA licenses and more.

The social search lets you search an email address to return any online social profiles registered to that email, depending on the privacy settings of each profile. This should return results like Facebook profiles, LinkedIn, and more.

If we haven't resolved your concerns, or if you have any additional questions, please feel free to contact us at 888-579-5910 or at support@beenverified.com.

Best,
Carla
BeenVerified Customer Care

California
8 reviews
26 helpful votes
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I did searches on known criminals and nothing came back. Total scam. I really wish I checked the reviews before buying into the subscription. Luckily I paid 1 dollar for a five-day subscription, and so I will call and cancel and then see whether they continue to charge me the full rate or not.

If you look at the replies by some of these BeenVerified reps here, they do not do any kind of deep search. It appears they only receive the kind of information you can receive for free doing the search yourself, which proves how much of a scam they are. Stay away or you'll be sorry. They got my dollar.

Date of experience: September 2, 2014
Carla S. BeenVerified Rep
over a year old

Hi Eric,

I see that you also contacted customer support directly. Please be assured your trial account was canceled as you requested and we also refunded your $1 purchase. You will not be billed for a subscription.

I'm sorry to hear you didn't find the information you were looking for. I'll email you directly as well, because it would be helpful to know what specific states or counties the records were in, that you were expecting to find.

We are dependent upon the criminal data that's made digitally available for integration into our reports by the county courts, departments of correction and other state agencies. Some sources make more data available in this format than others (some may include arrests for example while others will only include felony convictions), and there are still some that do not make their data digitally available to us. We do list our coverage area from the Criminal section of the report so that you can look to see if perhaps we don't receive data from the source you're looking for.

We are more than happy to answer any questions you have about where our information comes from and how its updated. If you have any additional concerns, please don't hesitate to contact us again directly at 888-579-5910 or at support@beenverified.com.

Best,
Carla
BeenVerified Customer Care

Florida
1 review
0 helpful votes
Follow Brianna M.
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I signed up for a 1 dollar trial for a single phone number but didn't end up receiving any information about it and decided to cancel and get a refund. I have to mention it's 11 PM at night and people Manning these phones are probably tired and their shifts are ending soon. The person who picked up the phone was the sweetest person I'd ever had at the end of a customer service line and was very helpful. Told me all the information about the cancellation and how the refund would work, even gave me the cancellation verification number. When I complimented her service she sounded so happy and told her I made my night and I have to say she made mine too. I know the phone number thing is good since I've had friends of mine compliment it but it's just not my thing, so I'm not going to sign up. But the people they hire for customer service are top notch!

Date of experience: August 24, 2020
Dana C. BeenVerified Rep
over a year old

Hi Brianna,

This is awesome! We are equally excited to hear that you are satisfied we our customer service. Thank you for your review.

Minnesota
2 reviews
1 helpful vote
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Doubling down on good service
April 1, 2016

First off, I like BeenVerified because, unlike most such sites, when you search with their tools, you get all the information that's publicly available - not a sales pitch to pay $35 for "a full report" when all you want is an address. So, after my first month, I happily went for a one-year subscription. Secondly, when I had to call their customer service to straighten out a payment issue, I got a representative who was a friendly, patient listener and promptly straightened out the (fairly complicated) problem -- the sort of customer service experience you always hope for and never really get. They're the Real Deal!

Date of experience: March 28, 2016
Hawaii
1 review
0 helpful votes
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Personal good tidings
March 26, 2015

I used it to find my special needs sons father. We divorced before he was born. We parted on bad terms. He has never seen him before. Thanks to you, he is now sharing pics & conversation with him! He found out that his father has 4 sons & 4 daughters +him. Wow, what a surprise! His fathers wife died 13 yrs. Ago. I knew her too. Small world, huh! I am 67-when it's time for me to go, at least he knew him for a while. His father is 71. I really can't thank you enough! God Bless you all & keep up the good work!

Date of experience: March 23, 2015
Indiana
1 review
23 helpful votes
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First off, I did so many searches just to verify that it was good information, which I found out it really isn't. I've had my cell phone number for 17 years and with major carriers like AT&T and Verizon, yet when I searched myself, it didn't list that number. I searched many of my friends and family and found that it didn't have their current phone numbers either, and it's not like they just got a new number. Second, which is the most troubling is, when I searched for an acquaintance of mine who did about 10 years in a federal penitentiary for armed bank robbery and has been out for about 5 years, it didn't list any criminal issues with him. I think that this site can give people a false sense of security if you are using it to do an actual background check on any one. The only thing that it was accurate on was in regards to the property searches, but that can be done easily enough by going to the county assessor's website for free.

Date of experience: May 4, 2017
Carla S. BeenVerified Rep
over a year old

Hi Brian,
I'm sorry to hear you had any trouble. Thank you for providing your member id. I was able to locate your account. You did sign up for unlimited reports. In reviewing your account, I do not see anywhere where you are limited in the number of reports you can run. Your account also provides you with our monitoring feature, which you can activate on up to ten reports. Is this perhaps what you were seeing?

Regarding the data in the reports, it is possible that we may not always have all of a person's most current contact information. The data in our reports comes from public records and publicly available data. We are constantly updating and expanding our database to provide the most current and accurate data we possibly can. We are dependent upon the accuracy of public records.

Please do not hesitate to contact support for additional assistance, at 888-579-5910 or at support@beenverified.com.

Kind regards,
Carla