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BeenVerified

Overview

BeenVerified has a rating of 2.4 stars from 310 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with BeenVerified most frequently mention credit card, day trial and criminal records. BeenVerified ranks 8th among Background Check sites.

service
53
value
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returns
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quality
51
+17
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Hawaii
3 reviews
1 helpful vote
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Surprosingly great service
February 18, 2016

I always feel a little uncomfortable when using the internet from unknown companies. That's why I want to reassure anyone thinking of giving BeenVerified a try. My information was accurate and as complete as possible.and simple to use. I only used them for one project and cancelled when completed, I asked for a refund the following month and was amazed, I got it within minutes of my request. Just a truly A+ company.

Date of experience: February 15, 2016
Alabama
1 review
1 helpful vote
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Outstanding Customer Service
July 4, 2016

I joined Beenverified.com on a trial basis. I only needed to lookup a couple of names. About a week later I knew I needed to cancel my subscription to keep from being charged the full monthly fee. I called their number to do the auto cancellation. (Very convenient). Unfortunately a few days later, the charge showed up on my card. At first I felt frustrated and started worrying about all the time it would take to "make things right". I was PLEASANTLY surprised that I only had to send one email. Within 30 minutes I not only got an apology response, they credited my card the full amount. No worries. No hassles. I cannot say enough good things about their customer service. I will definitely use their service again in the future.

Date of experience: July 1, 2016
Carla S. BeenVerified Rep
over a year old

Hi Julie - thank you for your feedback! Very glad to hear we were able to resolve the situation for you. We look forward to having you back as a BeenVerified customer in the future!

Arizona
1 review
1 helpful vote
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Excellent customer service
July 13, 2017

Been Verified could not help me with my information search. However, I contacted them and received a response within an hour. They tried to help me and then without hesitation, refunded my money. No headaches, no long periods of silence. I will be happy to work with them again, if the need arises.

Date of experience: July 10, 2017
Missouri
1 review
12 helpful votes
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Just discovered somehow they have me signed up for this subscription that charges my CC $48.00 every three months. I never signed up for this. Stupid misleading scam. Do yourself a favor and stay away from this garbage site.

Date of experience: March 21, 2014
California
1 review
11 helpful votes
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As soon as I purchased a membership, I looked up a couple sex offenders in my area (via Megan's Law website) just to test this app before really trusting it. BeenVerified failed to find a criminal record on the sex offenders I looked up. This is public information readily available. If BeenVerified's search engines cannot detect this, it a useless service. VERY disappointed!

I cancelled my service same day and was refunded after expressing my concern; however, they were not interested in my concern for public safety and would not forward me to anyone who could look into linking the public sex offender database to their BeenVerified search engines.

Date of experience: October 11, 2016
Carla S. BeenVerified Rep
over a year old

Hi there,
I'm sorry to hear you had any trouble finding the information you needed in the report. In the criminal results section, we are dependent upon what county courts, departments of correction and other agencies make digitally available to us. There are some counties that provide more data than others. Another way to locate registered offenders is by searching an address, where we will use the public databases you mention, to list the registered offenders in a radius around the address searched, with their crimes, photos, and registered locations.

Please be assured your account was canceled and your subscription was refunded when you spoke with customer service.

We are constantly updating and expanding our database to provide the most accurate and comprehensive data we possibly can.

If you have any additional questions or comments, please feel free to contact BeenVerified Customer Care at 888-579-5910 or at support@beenverified.com.

Kind regards,
BeenVerified Customer Care

Connecticut
1 review
6 helpful votes
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I am a landlord and expected to use this site for background checks. What a total scam. Very little information is given, so you spend another $9.95 thinking that you will get additional information. Guess what, there is no additional information on anyone that I have used this scam to check out. They should be shut down immediately since they are ripping off the public. Some agency should do a background check on this company!

Date of experience: October 8, 2013
California
1 review
10 helpful votes
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Misinformation abounds
October 2, 2016

The person i looked up is someone i know well. The initial information provided (before you pay their fee) included incorrect middle name (she doesn't have one), people reported as family members that she does not know, and places she lived where she has not lived (and some not even visited). The only thing completely correct was her age. I can't help but wonder how the information was "verified". I would not trust their information for someone i did not know if it has this many errors for someone i do know (and can "verify").

Date of experience: September 30, 2016
Carla S. BeenVerified Rep
over a year old

Hi Joe,
I'm sorry to hear you ran into any inaccurate information in the report you ran. I'm happy to look into this a bit more with you. Are you sure this was the correct report for the person you were trying to locate? If the age and name was the only information that matched, I'm wondering if perhaps we have another report that contains this person's information.

That being said, it is possible that a report can contain some outdated information or possibly inaccurate information. We are constantly updating and expanding our database to provide the most current and information we possibly can. The information in our reports comes from aggregated public records and publicly available data, pulled in from many, many sources. So we are dependent upon the accuracy of public records.

I wasn't able to locate an account created recently under the name Joe Dunn. If you wish to cancel your account, I'm happy to help you take care of that. Please let us know the email address or member id associated with your account, or call us at 888-579-5910.

Florida
1 review
4 helpful votes
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Exceptional Integrity
September 6, 2015

The site delivers what it says it will. That is just basic integrity, right? What made this organization exceptional was the customer support. This morning, I requested to know what the process was to temporarily dis-enroll from the service.

This organization not only executed my request, without any extra steps on my part, they also refunded the last transaction immediately! My request was addressed and resolved before noon. Wow! If only every on-line service was this easy to work with.

So if you are curious about trying this service, do it. This site delivers with exceptional integrity.

Date of experience: September 3, 2015
Utah
3 reviews
31 helpful votes
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I used Been Verified ONCE and after searching for a name, I keep getting pop-ups on my computer about the person I searched for. They don't stop! And when I try to contact them, they ask for a member ID, but I never received a member ID! Then I had to send an email to them to ask them to leave me alone and stop disrupting my work day. Who knows how long it will take before the pop-ups stop! I will never use this site again. All the information you want (come to find out) is available online with a little time spent digging. Been Verified is a waste of money.

Date of experience: September 15, 2017
Dana C. BeenVerified Rep
over a year old

Hi Colleen,

If you are receiving pop up notifications from BeenVerified on your browser, you can click the gear icon in the notification window to change your settings and stop receiving these notifications.

If you are receiving these messages on your mobile browser on your phone, please click the Chrome menu in the upper right corner, select Settings, then Site Settings, then Notifications. You will see BeenVerified listed, click that and then you can select to Block (instead of Allow) notifications from BeenVerified.

If you have any additional questions, please feel free to contact us.

Kind regards,
BeenVerified Customer Care
http://support.beenverified.com/
support@beenverified.com
1-888-579-5910

1 review
9 helpful votes
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Joined up, paid the fee and then checked on myself. They had me born in 1898, living in West Virginia (Never been there), wrong phone numbers, wrong relatives, wrong military service, tickets from places I had never been. A complete joke of a web site.

Date of experience: March 5, 2015
Carla S. BeenVerified Rep
over a year old

Hi there,

I'm sorry to hear you feel this way about the service. Unfortunately, you didn't provide a valid member id, so I'm not able to see your account to better understand the issues with your report. However we don't provide date of birth in the report and we don't report on military service in our reports. Are you sure that BeenVerified is the service that you tried out?

Please contact customer service at 888-579-5910 or at support@beenverified.com at your earliest convenience so we can make sure any account you created is canceled, and answer any other questions you may have.

Best,
Carla
BeenVerified Customer Care

Utah
1 review
0 helpful votes
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I recently used BeenVerified and was very pleased with it's ease and usefulness. It helped me research some information that I needed. Thank you! I would definitely recommend to anyone needed to find out more about a person.

Date of experience: May 6, 2016
Massachusetts
7 reviews
48 helpful votes
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Wow, where do I start?
October 13, 2011

Wow, where do I start? For one, their op-out information is almost impossible to find. I had to go back and forth with their customer support via email to find out that, if you want to delete yourself from being listed, you have to send them an email containing the following:

Dear Been Verified Customer Support:

As per your privacy policy, please remove my listing from your databases:

A. First name:
B. Last name:
C. Middle initial:
D. Aliases & AKA's:
E. Current address:
F. Age:
G. DOB:

Second, even if you take the time to do the above, *they put your information back up on the site in 3 months.* It's absurd.

I'm not going to comment on their paid services because I've never gotten them, but I'd be wary based on others' complaints alleging credit card fraud and big, deceptive charges.

Why are these people search sites even legal?

Date of experience: October 13, 2011
Carla S. BeenVerified Rep
over a year old

Hi Derek,

My name is Carla and I work with BeenVerified's customer service.

I'm sorry to hear you had any trouble obtaining the information you needed, regarding BeenVerified's opt-out process. We actually provide an easy online process for individuals who wish to opt-out of BeenVerified's people search results, at: www.beenverified.com/optout

To get started, an individual just needs to locate and submit the listing he wishes to opt-out. He will then receive an email to verify his request, and then an email confirming the removal of the listing.

Please understand that we do not automatically put anyone's information right back into our search results in three months. We obtain and regularly update the BeenVerified people search results from various public and private databases. Although we and our data partners do our best to suppress the records that you opt out from appearing in our people search results, there may be times when our data partners provide us with new data about you that is different enough from the data you previously opted out – such as different spellings, initials, combinations of information, and/or addresses – that it is not possible to conclusively opt out that new record. Accordingly, if you have previously opted out and see a new record about you appear in our people search results, please repeat the opt-out process and we will remove that record as well.

For more detailed information about the opt-out process, please visit our Opt-Out Instructions page: http://www.beenverified.com/opt-out-instructions or contact us at privacy@beenverified.com.

If you have any additional questions or concerns, please don't hesitate to contact us.

Best,
Carla
BeenVerified Customer Care
support@beenverified.com
888-579-5910

Michigan
1 review
2 helpful votes
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Great Service!
June 27, 2015

This company has friendly, helpful employees who go out of their way to help you with any question or trouble you have. Quality, Excellence and Professional!
I would highly recommend Been Verified to my collegues.

Date of experience: June 24, 2015
Georgia
2 reviews
12 helpful votes
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I found criminal records online through the state database which wasn't on report. No criminal activities at all when we know there have been others in addition to the one found. Similar sites said they found them according to their "report". I went with BeenVerified because they were cheaper and it really shows. I paid like 26.00 about an hour ago and have put in my cancellation already. There is NO TEST period! There is NO refund. It just says there will be no further charges. To make sure this was a really bad site, I checked other 2 other names (it showed a total of 4, but 1 was not what I initially searched for) and found a variety of crazy information as well as incomplete. I think they need to add another section titled "Ripped Off By" and add their name because that has been verified! Very unhappy!

Date of experience: May 22, 2019
Dana C. BeenVerified Rep
over a year old

Thank you for reaching out.

I'm sorry to hear you ran into any inaccurate information in your reports.

BeenVerified is an easy-to-access collection of public record information. Public records are collected through official government records such as mortgage deeds and court records, and through sources such as magazine subscriptions, warranty cards and utility bills.

As you just experienced, sometimes the information they collect is not always 100% correct. However, we can only work with the information provided to us within public data. We continuously strive to update and expand our databases in order to provide you with the most current and accurate information we possibly can.

Please be assured that we have issued you a refund of $26.89. The refund was processed immediately on our end, however please note that it may take a few days for the refund to be reflected on your bank statement.

If you have any additional questions, please feel free to contact us at support@beenverified.com

Thank you,
BeenVerified Customer Care

Rhode Island
1 review
5 helpful votes
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Save your money
February 21, 2022

Just canceled after getting incorrect, missing and more. The factual data I knew was not even reported on Been Verified. You get what they presented for free on Google.

Date of experience: January 22, 2022
Dana C. BeenVerified Rep
over a year old

Hi Brien,

Can you share what specific information you were looking for? We continuously strive to update and expand our databases in order to provide the most current and accurate information we possibly can. If we can be of further assistance please email support@beenverified.com.

Texas
2 reviews
22 helpful votes
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What a rip off!
December 9, 2014

What a rip off! I searched myself before considering this service for our company to do background checks on potential employees. As I normally do, I should've research the reviews on this service first!
- Says you're getting unlimted access to their reports. Not true! Roughly half their reports have additional costs.
- The social report requires an email of the person you're searching. I have mostly business emails. Most people set up social sites with personal emails and even then, it was a joke!
- the only property they listed for me was a house I owned 14 years ago! I've owned 3 since and my existing address didn't even show up.
- I have two speeding tickets in the last year and a half. Nothing showed up.

Worthless... tons of other background sites provide better data.

Date of experience: December 9, 2014
Carla S. BeenVerified Rep
over a year old

Hi Tyler,
I'm sorry to hear you didn't find all the information you expected to find. If you were looking for a service to background check employees, BeenVerified is not the right service for you. It is outside of our Terms of Service to use BeenVerified for any FCRA related background check, such as employment screening. BeenVerified is not a consumer reporting agency, as defined in the Fair Credit Reporting Act.

The information in our reports comes from public records. We are dependent upon how accurate an current public records are. Regarding your speeding tickets for example, some counties include incidents like speeding tickets in their criminal data while others do not.

I would need additional information in order to locate your account and make sure you are canceled. If you haven't already, please contact customer service at 888-579-5910 so we can assist you with canceling the account. Please feel free to contact us if you have any additional questions.

Best,
Carla
BeenVerified Customer Care

California
1 review
0 helpful votes
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Found old high school friends
February 12, 2016

I found Been Verified to be so useful and worth every cent (only $21 a month). I helped my high school 40th Reunion Committee find 350 students that they had lost track of (out of a class of 500). It took me a few days, but I had such a great time poring over records until at last I found THE person I was looking for. They give date of last confirmed address, phone numbers, emails and even all the old addresses and a map! Especially helpful for those women who have gotten married and changed their names (many times, ha ha). Highly recommended and easy to use.

Date of experience: February 9, 2016
California
62 reviews
276 helpful votes
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Problematic
February 22, 2018

1. Like too many other websites, this one sneakily makes you await the results of a lengthy search and provide your own information before it reveals what you must pay for a deeper search--seemingly an opt-out monthly fee. (If you decide to pay it, be sure to opt out immediately.)

2. Before committing any money, read Brian's SiteJabber review at http://bit.ly/2ERzUeV and rep Carla's response. It's perplexing why Carla submitted any response, as it completely ignores Brian's primary objection, which is the absence of the paid reports' important information.

Date of experience: February 19, 2018
North Carolina
1 review
25 helpful votes
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Not even accurate
November 22, 2020

I checked myself out and most of it was completely wrong or some made up mess. I don't know who they get their data from, but I've lived at the same address for the last 22 years and not where they say I've lived. Not to mention the email addresses listed were completely wrong except for 1.
Then I checked out my sister's criminal history and most of it didn't list what she had gotten in trouble for. I wish I hadn't wasted my money on this useless site. It said $17 under the 3 months and I clearly didn't see that smaller font below stating I'd have to pay $52 that first time. Rip off.

BeenVerified attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 23, 2020
Oklahoma
1 review
15 helpful votes
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SCAMMERS
April 9, 2022

You think your buying a one time search! Then two or three months later on your credit card statement you realize that your still being charged! Geeeeeez what a bunch of asses these people are! I called and she said did you read how it works? I said no but I know now! STAY THE HELL AWAY FROM THESE ABSOLUTE CROOKS!

Date of experience: March 10, 2022
Michelle P. BeenVerified Rep
over a year old

Hi Michael,

BeenVerified wants our customers to be aware of the billing subscription before creating an account with us. When signing up for our services we outline that the subscription is recurring until elected to cancel. The subscription can be canceled at any time.

We appreciate any additional feedback regarding your experience. Please share with us how we could have made your experience better? Please feel free to email support@beenverified.com.