Beckett Media

Hi if your looking to contact someone at Beckett google Charles stabile East cost Rep for beckett I posted a phone number but the took my review off

It doesn't deserve 1 star. Worst thing I have ever watched. Netflix owes me 1 hour and 50 minutes. Don't watch this garbage.

I specifically opted out for auto renew and now Ive been charged more then the one month I wanted. Havent logged in at all to the service in the time I was over charged. I sent them an email and I get...

"Thank you for your email. We apologize for the inconvenience caused to you.

We request you to please help us with the reason for cancellation of subscription. If there is any problem you are facing with your subscription we will definitely get that fix for you.

However as per your request we have cancelled the auto renewal for your subscription.

So going forward your subscription will not get renewed automatically and your subscription is good till 09/23/2015.

If you want to renew it further you can always call on our toll free no. *******325 or you can renew it by going on our website www.beckett.com.

Any feedback you have for Beckett will be appreciated. Feel free to write an email or call us on the toll free number mentioned below."

So I responded...

"Hi thank you for looking into it. However, I only intended to use the service for one month and removed auto payment but payments still went through. I would like to be refunded for any payments after the initial payment as I did not log in once after the first month and I never intended to because I assumed that auto payment was removed and the subscription had expired."

They give me the final...

"Thank you for your email. We apologize for the inconvenience caused to you.

We would like to inform you these Online Price Guide are non-refundable as per the terms.

Feel Free to write us email or call us on our toll free number mentioned below.

Regards
Ivy Smith
Customer Service Team
Beckett Collectibles, Inc
*******325 Option 1"

Now, I call my credit card company as clearly they are doing this, what seems like a scam, on other people.
If this happens to you, call your credit card company! Dont let them steal your money.

I was auto-renewed for baseball dynamic duo Nov '13. I cannot find anything that says I opted for auto-renew. I have received at least 3 notices recently asking if I want to renew because my subscription expires 1-1-2014. Called the # on one of these notices and was told I was an online subscriber and she couldn't help me. Called # for online accounts and was told I had opted for auto-renewal. I asked where I could see that on my account but he couldn't answer. My account is in fact NOT checked where it says auto renew. I asked for a refund and was told that was not possible for online accounts. I told him I did get the monthly magazine after which he told me I did not. We went back and forth about this a few times which was funny because I could see the stack of them from where I was sitting.

This account is only a part of the frustration I have been through just trying to get a simple refund. Customer service is in India which somehow seems contrary when dealing with a sports oriented company like Beckett. Baseball and apple pie and India? I'm not sure what is worse - the outsourcing of the call center or the totally unacceptable service you get from people with names like Michele who are very hard to understand. This poor service is not all the fault of the reps. They have to deal with a logistical nightmare with online vs print vs duo subscriptions and front numbers vs referred to numbers. Then there is the renewal date of the online part of a duo account (the date its ok to charge you) vs the date the renewal notice says your account expires (something to do with the paper copy that comes out a month or two after the other date, or something like that. Something tells me it just shouldn't be this hard. I definitely would not do business with this company!

Recently INCREASED fees, ZERO customer service, 30 day subs... 6+ MONTHS ESTIMATED, we know how "estimates" work... expect 8 months.

Called about an order according to tracking information was received back in June 2020. The earliest follow-up call I can think of was around October in regards to its whereabouts, since they don't update the information about your order until it is ready to ship after the grading process. I was told that all orders received on that date will begin in November. Called back in December again for an update when a female customer service representative goes by the script and won't take any initiative to provide a concise answer other than ambiguity (patience tested). Asked to escalate the inquiry to whomever she answers to, does not oblige provides another excuse (Due to Covid-19 blah, blah, blah) I get it, but all I wanted was some kind of assurance that they at least have my order and not with the information that I can assume for myself. I asked, "Can you at least provide what's in the order, name a card any card, so that I can be confident that you guys actually have my cards?" Again with the scripted answer accompanied by an uncaring intonation. Mind you I'm not asking them to hurry it up, I understand the amount of workload and short staff due to our current situation. At this point I ran out of patience and although it was unprofessional of me to do so I bombarded her with denigration. I do not understand why Beckett would: a) Hire a customer service representative to provide ambiguous answers to their customers. We are paying you for your service regardless of the grading outcome. B) Keep their customer service representatives in the dark without access to concise information regarding individual orders. C) Should up date the information on the customer's account when an order has been received. In fact, provide updated information as the grading process progresses e.g. (Order ******* has been received on X/X/XX, Order ******* has begun the grading process, Order ******* grading has been completed and has been shipped) something or rather. I believe this would also lessen the amount of calls in regards to people's orders. It is your responsibility to keep your customer's mind at ease since we are sending you our valuables. I suggest implementing a protocol to provide useful information to keep your customers properly informed and up to date.

I would like to start by saying Beckett has a lot of potential and in a sweet spot of an industry that's finally gaining ground. The problem is they are doing a really bad job at running the business. The website updates are slow and antiquated. The UI/UX needs to be completely redone from scratch which would be a huge undertaking. They are going in too many directions so have lost focus. Customer service is rude and pushy. Salespeople are way more interested in making sales than they are about having a happy customer so as I would imagine their customer retention rates have to be poor.

I WAS a customer and decided to renew and upgrade my service. The upgrade also included 6 BGS gradings. After some time I decided to use my 6 grading submissions but I couldn't find any place on the web form to enter the free code. I left 4 messages over the course of a month asking for someone to please contact me about this issue. I never got one response so had to call them. The gentleman that answered the call informed me that the BGS submissions expired after 1 year and I was two months past my expiration date. I explained my issue to him letting him know that I was trying to submit them but the website was very unclear and had no directions as to how I could use my prepaid credits. The next words out of his mouth were, "I see your membership has expired and I could certainly give you a deal if you want to sign up again"! My immediate thought was are you kidding me? I said so you don't want to help me with the $99 I paid for BGS submissions I have now lost but you want to try and sell me something else. His answer, "well there nothing I can do about them because you are past your due date but I can help you buy another BGS package.

To end my torture speaking to such a poor salesperson with zero understanding what customer service even means, I simply said. I'm sorry but I'm most certainly not going to spend money with a company who just stole $99 from me without even an I'm sorry. His final answer to that was, "OK well then have a nice day." and he hung up.

Sadly I would have signed up for another full year of their top subscription level had they handled things correctly. All I can say is this. Beckett, you have a great opportunity with very little competition and a great product but if you don't get your act together no one is going to care. Someone is going to come along that is really trying and they are going to kill your business. You don't have to believe me but I'm telling you that you need to listen to what I am saying.

I have been a customer of Beckett since I was 9-10 years old, about 21 years. I have never asked for any type of refund, until now. On 4/5/17, I purchased online what I thought was the same thing I had purchased many times before. This was online access to Baseball card price guide. Since my last yearly subscription had expired, Beckett had changed its price guide packages. In the past, you could get every year of baseball price guide for $81.00. Now, for $81.00 (minus the $1.62 discount I got for confirming my phone number) you only get the pre 1980 year, which is the exact opposite of what I collect. Immediately after I had made the purchase I realized something was wrong and called Beckett customer service. I was speaking to Alex Collins less than 5 minutes after I hit submit. He explained to me that I had to pay $99.00 more to add the post 1980 price guides. This is an over 100% price increase and I told him I was not interested in paying that much because it is WAY too much money for me to spend on a price guide. Basically, he told me all he would do is gave me 19 months of the post 1980, for the 12 month price of $99.00, but I also had to pay the $79.63 for the post 1980, bringing my total to $178.63. Again, a $97.63 price increase for the same services I was receiving a year ago is unacceptable to me, and something I am 100% not interested in. Beckett can charge whatever they want for their services. My problem is that I was speaking to Alex within 5 minutes that can be confirmed with the recorded conversation and they are unwilling to refund my $79.63. At this point I am over. Beckett and Beckett.com and WILL NOT do any future business with them. Their business model and practices are obviously below what I had always thought. I have gone from very nearly naming my 2nd child Beckett, to putting them on my "avoid at all cost" business list. In fact, this is only the 2nd time I have ever reached out to the BBB. That's how bothered I am. For them to deny me a refund before I used the service, before the charge has even cleared by bank, and within 5 minutes of selecting "purchase" is unacceptable. I didn't buy a custom made hair bow. Its an online service that literally no cost has been incurred by Beckett on.
I literally know hundreds and have access to THOUSANDS of other collectors that I am sharing my story with. I personally know 3 people who have already said they will not continue to do business with Beckett anymore and my goals to reach as many people as possible. This place has turned into a con. Beckett will "pay" for this one, whether they realize it or not.