Overview
BB Wheels has a rating of 4.6 stars from 1,054 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BB Wheels most frequently mention customer service, next day and great price. BB Wheels ranks 2nd among Tires sites.
Instant Feedback
Staff was very helpful and knowledgeable. I would buy again from them.
Very easy to navigate,lots of choices on brands,some high quality and some middle of the road quality,prices aren't to bad
AJ,
Thank you so much for your feedback! We're glad to hear you found our site easy to navigate and enjoyed the range of brands we offer. We work hard to provide a variety of quality options to suit different preferences, and we're pleased to hear our pricing met your expectations. If there’s anything specific you'd like to see more of, please let us know. We hope to serve you again soon!
Thank you,
BB Wheels
The prices are great, but GOD forbid you need to return or have a customer service issue. I ordered two tires, the next day I found them cheaper locally. I tried to cancel the order the next day and they said it was too late they already shipped. I never signed for the order and the tired were returned to them intact.
Now they want to charge me 20% restocking fee and a shipping fee back to them. There is no shipping fee if I refuse the order.
These guys are just plain crooks. I had my credit card reverse the charge and blocked them from charging me anything more.
Crazy bad customer service.
Purchase set of Ojos and for some reason received a recent purchased and returned wheel that was mishandled in assembly or a 5 o:clock on Friday wheel,I had to return to Factory and B&B helped through the process of getting a replacement. Returns to Manufacturer is the most common way to handle defective merchandise and they could have dumped me off on Vision. Though it did take 2 weeks or maybe more they did do all the leg work and new replacement is on its way. My experience was not the best but could happen any where and B&B were fast, best priced and one person delt with me the whole way and knew where is stood the entire transaction, never once had to explain myself and they just did the right thing for
Paul,
Thanks so much for sharing your experience with us. We hope to see you again soon.
Thanks,
BB Wheels
Wow extremely fast shipping I got my tires in 3days very good place to purchase tires at a great price thank you so very much appreciate you guys
Rochelle,
Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.
Thank you,
BB Wheels
His been taking my orders for the pass 2 years great service
Martin,
Thank you for your kind words! We're thrilled to hear that Troy has been providing you with excellent service over the past two years. We truly value your loyalty and look forward to continuing to serve you!
Thank you,
BB Wheels
Great service took time with me and got what I wanted Thanks
Rick's Autobody,
Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.
Thank you,
BB Wheels
Fast and friendly service fast shipping and delivery next day
Great company to work with very easy process with their financing they offer through pay tomorrow and affirm some prices could come down a little bit but definitely not terrible will continue to buy from them
Timothy,
We really appreciate you taking the time to leave us a 5-star review. It means a lot to us.
Thank you,
BB Wheels
I was researching online about cheap tires, especially when my size to come by but very expensive. Came across BB wheels and was happy to see that their prices were so low. I ordered them right away just waiting for the confirmation on shipping.
Geraldine,
Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience!
Thank you,
BB wheels
Needed 2 replacement tire air sensors.
Support person immediately looked up my account and ordered replacements to be sent to me free of charge. Can't asked for any better service than that. Thank you
Ross,
We are so thrilled to hear that you had such a smooth experience with us and one of our brilliant agents! It was an absolute pleasure to assist you and we thank you for taking the time to leave a review.
Thank you,
BB Wheels
Very good price with free shipping anything local $100 more a set within a 50 mile radius these were delivered to my door. Bonus only one was delayed a couple days but arrived in plenty of time Thank You
Joseph,
We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit.
Thank you,
BB Wheels
My tire order arrived less than 48 hours after placing it on Thursday. I was surprised when FEDEX pulled up Sat morning. Tires looked perfect. Manufacture date code was 4 months old. I'm very pleased with the whole transaction. Very highly recommended. Thank you BB Wheels.
Alan,
We really appreciate you taking the time to leave us a 5-star review. It means a lot to us.
Thank you,
BB Wheels
Ordered a set at around 6 am on 6-16, tires were delivered on 6-17 at 9 am. Obviously I'm probably closer than most to where they ship from but 2 states away in a little over 24 hours is awesome. Local shops can't even do that for me.
Austin,
It is because of customers like you that we continue to improve as a business! Please come see us again soon.
Thank you,
BB Wheels
Knowledgeable, friendly and professional. Competitive pricing. Wheels were delivered SOONER than promised. And a small issue with the centric hubs was quickly taken care of; beyond what I may have hoped for. I appreciate the integrity and honesty. Can't wait to get them on my truck!
Perry,
Just wanted to let you know how much your review means to us here. We do all we can to provide our customers with the best service, and it always makes our day when a customer appreciates it. Thanks again, and we hope to make your next visit just as positive. Have an amazing day!
Thank you,
BB Wheels
Ordering was easy and simple shipping on my last order was frustrating keep getting delayed but I just ordered 2 more tires 7-9-23 hopefully they arrive before the 7-14-23 so I can have them for the beach
Christian,
Your feedback means a lot to our team. Thank you for taking the time to leave us this review!
Thank you,
BB Wheels
Really fast shipping. And customer service was great. They are on top of everything. Willing to help wherever they can. The prices can't be beat. Would recommend to anyone. Great quality as well. Thanks a lot guys.
Ordered wheels and tires. Based off my lift I was told I could fit 35 inch tires. Talk to local suspension tire place. They said absolutely not. Ill have to get 2 more inches lifted. I immediately called under 24 hours they said nope tires Sent out. Refund will be minus 25 percent! There sales helped!
Website was easy to navigate and use. Checkout process was seamless. Just received tires today Tuesday 11/22. Placed order on Wednesday 11/16 in the evening. Tires shipped by Friday. Would recommend BB Wheels to other people.
Jeffrey,
we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.
Thank you,
BB Wheels
I ordered a set of wheels and tires during black Friday but needed help with the spacing and technical aspects. I was contacted by sales to fix any issues with my order and Ian was not only friendly and helpful but was also extremely knowledgeable. He answered a ton of questions for me, helped me change my order, and navigate a complicated tire decision. He was extremely patient with me and provided insightful knowledge based on feedback from other customers that ultimately made me feel really confident about my purchase. I have never purchased from here before, but I would refer anyone to this company because of their good deals and amazing customer service. You don't usually get both.
Gabriel,
It’s fantastic to know that you had a wonderful experience with us. If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know.
Thank you,
BB Wheels
Noah was exceptional! I made a few errors on my end on a Friday evening, called Monday morning and he resolved it right away! Even calling me back to double check and confirm fitment. Can't wait to install the new equipment!
Casey,
I am delighted to read that you enjoyed our service! Our goal is always to exceed our customers expectations, and it sounds like we did just that!
Thank you,
BB Wheels
Our mission is to become your preferred online shopping destination for wheels, tires, and vehicle accessories.
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- Albany, MN
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Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Allen,
Thank you for your kind words! We're delighted to hear that our staff was helpful and knowledgeable. We look forward to assisting you again in the future!
Thank you,
BB Wheels