Battery Mart Reviews Summary
Battery Mart enjoys a generally positive reputation, with customers frequently praising the company's prompt shipping, competitive pricing, and extensive product range. Many reviews highlight exceptional customer service, particularly in resolving issues and ensuring customer satisfaction. However, some customers expressed frustration over order delays and difficulties with returns, indicating a need for improved communication regarding stock availability. Overall, while the company excels in product quality and responsiveness, addressing concerns related to order fulfillment and return policies could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
Batterymart is the place I go for all of my battery needs because they have it all. I have evern refered my friends who need batteries too and they have all been happy with what they got. I have bought 3 batteries from them and they are all what I needed them to be. They work as expected and are of good quality.
It has some very good offers for the batteirs. I am one of those people that use their laptop no-stop and need to have the battery replaced after eveyr few months. I have bought several batteries from them and they have all worked well for my laptop. I have no complaints and I am glad.
Would have liked to have been a little quicker on delivery. Battery arrived as described and in working order. Cheaper than purchasing from Roomba but not sure it will last as long.
Would refer to anyone needing batteries for items. Just know your model number and use their referred part list and you are done.
Batteries were shipped quickly and the batteries are fresh. Would I buy these again? You bet. Thanks again for great service!
These people are cheats, liars and thieves. They advertised a battery on their website that they claimed would fit my specific APC unit. Well it doesn't and they won't return my money, claiming that I misunderstood their website. I emailed them a screenshot of their web page, showing that this battery was under the APC header of my unit and they blame me anyway. I should have gone to Amazon. Stay away!
A battery listed at $2.95 each cost $1.25 when ordering six! Unlike some online retailers the hipping cost of $2.95 seemed very reasonable. Site was easy to navigate and payment coordinated with Paypal was simple and quick
Poor to no Customer Service and Will NOT stand by warranty
To whom it may concern
You are incorrect, and flat out wrong. This battery has never once been put on a charge unit of any type outside of the internals of the motorcycle it was installed in. It was, day one received and installed in the Motorcycle. Upon noticing a strange odor within the garage that the motorcycle was parked in, I investigated and found the source to being this battery while installed and resting in the motorcycle. I do agree with only one slight mention in your unsatisfactory response "was highly sulfated", but NOT your presumption "when you attempted to charge the battery. But factually prior to initial installation in the motorcycle at the origin factory. I am familiar with the cause you are assuming, but that simply was not the case here. Thankfully for yourselves, I was able to discover this fairly soon, and curtailed any damages in or on the motorcycle it was resting in.
Date: Mon, 25 Apr 2016 13:24:24 -0400
battery-mart.com
Thank you for contacting us. Your battery is in a highly swollen state which indicates the battery was severely overcharged (either installed or with a charger) or was highly sulfated when you attempted to charge the battery. Unfortunately those types of conditions are not covered under the manufacturer's warranty and we cannot not replace or credit you for the battery. I apologize for any inconvenience this has caused you and appreciate your understanding. If you have any questions, please don't hesitate to contact me.
Thank you,
Order two replacement batteries for my jet skies (Big Crank ETX30L). There was no mention on Battery Mart's website that these batteries are smaller than the other jet ski batteries on the market, therefore, the cradle that they fit into is now too big to hold the batteries from moving around inside the jet skis. They should provide this information before purchasing. Very disappointed.
I need to revise my review of this company because I have never been more impressed with the customer service of a company than I am with Battery Mart. Writing the prior review was the extent I had planned to go with this issue because for a $20 purchase I didn't feel it was worth the time and effort to pursue further. I figured I'd use what I could and dispose of the rest, lesson learned. Well I learned a lesson all right. Apparently Battery Mart was not going to let it go for a $20 purchase and that should give you some indication right there of how much customer service means to this company. They tracked me down and made it known that an upset customer was not acceptable. They bent over backwards to make the situation right and went well above and beyond what I would consider a fair resolution. It is so extremely rare these days for a company to demonstrate such proactive customer service. Things happen and we don't always get it right the first time but the true testament is how that situation is handled. I now have to highly recommend that anyone can shop with complete confidence at Battery Mart because my experience is that my satisfaction was paramount to them even over my own objections.
I bought a laptop battery from them 9 months ago, before it packed up. Although they advertise a 1 year warranty on the invoice, and repeatedly on their website, they now tell me that it is only a 6 month warranty. False advertising at best - fraud is closer to the point. By the sound of the reviews on this website, the batteries are generally rubbish. Unfortunately I didn't check them out properly before ordering the battery, if you are wiser than me - DON'T TOUCH THEM, THEY ARE CROOKS!
Hello,
We're sorry to hear that you are having an issue with your laptop battery. Unfortunately, at this time we are unable to locate your order or emails/calls from you.
Given your location found on a review on another site by you, it may be possible that we are not the same Battery Mart that you ordered from. Only under very rare circumstances do we ship batteries (especially lithium batteries found in many laptops) out of the USA and Canada.
Please contact us at your earliest convenience so we can verify we were the company you ordered from. Then we can get any issues or misunderstandings resolved swiftly and thoroughly.
Thank you,
Battery Mart
1 Battery Drive
Winchester, VA 22601
800-405-2121
Battery lied about their lead battery weight on their website. The battery actually weighed 10% less than they said. This means the battery won't last as long (10%) compared to heavier lead batteries. They admit the fraud but refuse to pay for shipping to return it. They were not apologetically. Don't buy from these people.
Very bad experience. Battery arrived late, and customer service was completely non-responsive after I tried contacting them because the battery was dead on arrival. Can't vouch for this business.
From the business
Buy batteries online with Battery Mart! We carry a wide selection of discount batteries, including motorcycle batteries, cell phone batteries, and much more.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Steve,
Thank you for contacting us and I apologize for your frustration.
When the battery was received by you 10 months ago, it was not in this condition. Since the battery was never put on a charge, we recommend that you have your charging system in your motorcycle inspected for possible problems. Also with the battery never being installed to a charger over the winter, this could allow the battery to become sulfated and swell.
I apologize for any trouble this has caused you and appreciate your understanding.
Thank you,