I received my dive set in damaged packaging that was sealed with tape from the carrier. I communicated through the site and they kept asking me for patience. After 3 weeks they closed the case without a solution and also without refund. I'm still left with an incomplete dive set. Tanks Banggood
I ordered a twin basin faucet a few weeks ago and a couple of days ago received only one hot water tap instead of two. I am so disappointed as no one has replied to any efforts I made of reaching them. My problem is I'm still waiting for my second order to arrive and I'm not sure if it will be up to standard as my first order is already a disaster.
Dear customer,
Thanks for your order and we apologize for any inconvenience caused.
Regarding your concern, we already contacted you via message, Would you mind to checking your inbox, if you did not find our message please do not hesitate to contact us at vipservice@Banggood.com.
Best regards,
Banggood Team
Buying products from banggood with shipping from European warehouse it advertise that the product will be deliver within 2-5 bussines days... however pass more than 12 bussines days my order is still in transit!... that is fake advertising! And banggood does nothing for customers that losses money based on the shipping time... I had a project to make and due to this delay the project will not came to life, and I'll have to stuck with the products where I spent my own money... it does not deserve the star i give it
Dear customer,
Thank you for choosing Banggood and we apologize for any inconvenience caused.
We can deeply understand how frustrated that you have not received your parcel yet. And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather.
Due to incomplete/insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at vipservice@banggood.com.
Best regards,
Banggood Team
Don't use them they don't know what customer service is they refuse to refund you for items they don't post they keep telling you wait 1 week wait one week, I have never ever had to deal with such a dishonest uncaring company in my life with no understanding of customer service keep well clear from them it will affect your health the stress they put you through
Dear customer,
Thank you for placing an order with Banggood.
We are sorry to hear that you are not satisfied with the assistance you received from us and we will try our best to help you.
Regarding your concern, we already contacted you via message, Would you mind to checking your inbox, if you did not find our message please do not hesitate to contact us at vipservice@banggood.com.
Best regards,
Banggood Team
Dude this site is trash like 2-3 months for a keyboard to come like bro! I would recommend any other site. Never shop from here unless you want to wait forever! I sent a e-mail to the customer support no response. Like dude I'm sorry but that long?
Dear Ricky G,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com
Best regards,
Banggood Team
Bang good has an absolutely terrible return policy. Even though my order was never delivered and is being shipped back to them they will not process a return until a certain amount of time has elapsed. 32 days after I ordered they will still not return my money.
Dear customer,
Thank you for choosing Banggood and we apologize for any inconvenience caused.
Due to insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at vipservice@banggood.com.
Best regards,
Banggood Team
I have never seen a website as inept as you are in my life! Everyone complains about you! I wish i could stay away from you You made me regret. You have kept me entertained for 23 days! You cannot find any solutions. You keep sending ready answers! The cargo shipping company by contacting your incompetent to keep coming to turkey!
Dear mustafa m,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com
Best regards,
Banggood Team
I ordered a pair of shoes that never arrived. When I asked for refund, they started asking me same questions twice or even more. Finally got my payment back after escalating with paypal. Stupid and arrogant people with the worst customer service
Dear David S,
Sorry for having you waiting.We have to admit that there are uncontrolled factors that may cause longer time to arrive, and we won`t let customers take the responsibility for that.We usually refund or resend. Could you please offer your order number or email address you used for order? We will investigate the whole process of your case and give you a reasonable reply.It would be appreciated if you could reply.We are always ready to get feedback from customers to offer more satisfying service.
Best regard,
Banggood Team.
Some cool finds and bargains, but way too often just poorly-made or completely-defective junk... and trying to obtain a refund is futile... Banggood has no ethics... they enable intellectual property theft, primarily from the United States... they abuse international mailing contracts... costs them essentially nothing to ship in bulk... return shipping is prohibitively expensive and they know it... even videos created at their request showing careful testing were insufficient to get a refund for a simple memory card which was complete junk... it's always the fault of some other device, never theirs, though clearly theirs is the problem... and that was an inexpensive item... redress with expensive stuff is hopeless... they always respond politely, and will promise the moon, but they drag their feet with everything -- wasting your time, and trying to wear you down -- and never deliver anything... caveat emptor
Dear Mark O,
Thanks for your order and we are sorry for the inconveniced.
According to our warranty Policy, if your product arrives damaged or is not working, you can return it to us within 3 days after delivery or 30 days after shipment in case the delivery date is not traceable. If your order has been shipped to Brazil or Russia, you can send it back to us within 40 days after shipment. You will receive an e-mail containing the shipment date and other details of your order after it has been shipped. Some products have different policies or requirements associated with them.
We will do our best to ensure that the products shipped to our customers are in their best conditions. If your product turns out to be defective, please provide us with the following proofs:
- This clause does not include products of a category with specific warranty terms as well as damages caused by incorrect usage of a product.
Photos of the front and the back of the package or box;
Partial shipment slips (if applicable);
Photo or video of the defective item;
Photo or video and a detailed description of the problem;
Due to that we can not know well the detials of your order. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Electronic items arrived either broken (mini drone) or without function /connectivity (laser beamer) - I did make the mistake to order again... for fidget spinners... thought to make kids happy with special models. Now 2 arrived out of 5. One wrong item. Customer service acts as if they were dumb and don`t understand, regardless of how many screenshots and order numbers they get... STAY AWAY!
Dear Martina M, thanks for your order. All our products are always physically checked before the shipping process. However, in some rare cases it might happen that due to a human mistake, a wrong item is placed in the wrong package. If there are some problems with your product, you can email us with pictures or video(please upload video to YouTube and send us the link) including order number, product number, and SKU number label to cservice@banggood.com Our staff will help you to solve the problem after receiving your request. For any further information or assistance please feel free to contact us. We will do our best to assist you. http://www.banggood.com/Contact-Us_hi111
Best regards,
Banggood Teams
I purchased an insane amount of tube patches for cheap, and they arrived neither quickly nor with great packaging. They did arrive though, and since the shipping was free I can't complain. I've ordered some more bike stuff and hope to see them soon.
My second order is posted in the comment, and has made me lower the rating for Banggood. They never got back to me about my issues of false advertising on some of their products so you'll have to shop with caution. You can still get a good deal on single items that come pre-packaged but if they say that there is going to be ten valve caps expect to get only one.
I will not consider shopping there again because of this experience.
I have noticed that banggood.com's prices had been increasing quite quickly in the last year or so. As a result, there are now items on banggood.com that actually cost more than on both amazon.com and ebay.com.
Still a wholesaler? Not for long...
Dear i f.,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you refer first? I will investigate this case again.
We can do nothing for you without any order information.
You can also contact us directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
Non-respondent customer service if there's any issue (malfunctioning camera in drone). Lost package three times (it took 8 weeks to arrive!). No way to write a review of the purchased item in their site, even though you see 1000+ and feel frustrated.
Dear Sergi H,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com
Best regards,
Banggood Team
Poor customer service, I received an order with incomplete quantity - no way to get another shipment or the refund. I've got proposed points or partial refund. Are you serious? Also, if you ask yourself why they have so high ratings on all items, they simply discard negative reviews! This is really smart... bye bye Bang Bad!
Dear Francesco G.,
Thanks for your feedback.
In general, we will strictly follow the rules of the website to process orders.
3 days product guarantee
Did your item arrive damaged, different or not working? If so you are protected and can make a claim, the procedure is outlined below.
1. Within 3 days of receiving the product contact us with a photo or video explaining the issue and whether you want a refund or replacement.
2. We will review the claim and contact you if we need more information.
3. If approved, we will refund or resend the item, you may also be asked to return the product.
You can click here to know more: https://www.banggood.com/Banggood-guarantees_hl103_at587
If our customer service handles irregularities, you can contact us for reprocessing.
Best regards,
Banggood Team
Had multiple issues with BangGood in the past: non-delivery, poor packaging, wrong products sent, faulty products, cancelling order under false pretense. The worst thing was BangGood never assumed responsibility on failed orders. It is almost impossible to get your money back. They are so cheep offering some virtual scores to redeem later at their store. Shipping is always slow and they insist customers should wait up to 60 days! Customer service is poor and customers are talking to a different person which has no clue.
BangGood takes every effort to slow order errors remediation process. Some email exchanges take weeks to no avail. This wears down many customers just like us and some eventually drop claims.
Dear Way C,
Thank you for choosing Banggood and sorry for any inconvenience caused.
For non-delivery, poor packaging, wrong products sent, faulty products, cancelling order under false pretense, we have solution for these problem. Here is our aftersales guide: https://www.banggood.com/Return-policy_hl103_at528.
If you have any problem with our solution, we recommend you contact us with the links below.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Ordered 2 items. They got shipped in different package. One arrived within 15 working days but the second has yet to arrive and we're nearing a month. Spoke to their chat service (which is only available during their time zone business hours, no other hours) and got a lot of lame excuses. First they gave me a tracking number and sent me to find the status of the order on a Malaysia Post web site. Why didn't they do this on my behalf? It seems like they have a penchant for making excuses, "Its in your country now" or" It takes 7-25 business days", even though their FAQ states 7-15 days to US. They offered 50 points to remedy the situation. Amazon, by comparison, steps up and gives $ credit when they screw up an order. I certainly wont buy from them again.
We ordered April 4th from this company and they never shipped. Just flat stole our money. We have tried repeatedly to contact them via Facebook, email, website, phone, chat... no one answers the number posted on their website.
Dear Vee W, thanks for contacting us. We apologize for any inconvenience caused by this issue. We are sorry to hear that our service could not satisfy you fully. In order to know more details of your case, could you advise your order number so we check more information for your order? Hope to hear from you soon. We will do our best to help you to solve it and offer you a reasonable solution. For any further information or assistance please feel free to contact us. We will do our best to assist you.
Best regards,
Banggood Teams
I've ordered close to 25 items from Banggood and for the most part, I'm glad I did. Their selection is huge, their prices are routinely cheaper for the same item sold by other retailers, plus the shipping is usually free. The quality of the items they sell is the only real gamble when buying from them, because most (if not all) items are made in China. Some items are fantastic quality, while others didn't perform as advertised or break/malfunction after a few uses. But that seems to happen with almost anything bought nowadays, regardless of where it's made. Although their Customer Service has been good/great every time I've had to contact them to resolve an issue, it's a difficult process that's complicated and frustrating at best, especially if my problems were quality or warranty related. So in conclusion, I'll take my chances on ordering from Banggood again just to save $, and hope the item's quality is outstanding.
With such a lousy track record for products, delivery, and terrible customer service, how does Banggood.com stay in business? Glad I read the negative reviews before ordering. Cannot find one positive review for Banggood.com.
Dear Dave H.,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you refer first? I will investigate this case again.
We can do nothing for you without any order information.
You can also contact us directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
Another one of those Chinese sellers where every thing is good till they make an error. Order and paid for an item I didn't receive. Was told to ship the incorrect one back at my cost 60 Au dollars, original purchase 94!
So stuck with something I can't use.
Dear Chris H,
Thank you for choosing Banggood and sorry for any inconvenience caused.
If the item you have received differs completely from the one you ordered, please do not hesitate to contact our customer service and to provide us with the following proofs:
Photos or a video of the incorrect item;
Photos or a video showing the problem occurred with this product;
Because different batches of the products are supplied, the item logo or packaging you received may vary from the one displayed on our website. If all the functions and appearance of the product prove to be correct, please understand that this case will not be included in this policy. If a return is necessary, replacement plus shipping cost reimbursement will be issued to you once you send us a return shipping receipt showing how much you paid to return it. Please be sure that the incorrect item you return is in the original package and the merchandise is in the same condition you received it in. For the incorrect item, if you are able to find a use of it and prefer to keep it, you may suggest that to us and we will offer you a certain discount for buying it.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Overview
Banggood has a rating of 1.9 stars from 3,251 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Banggood most frequently mention customer service, tracking number and credit card. Banggood ranks 803rd among Electronics sites.
Instant Feedback
- Visit Website
- Hong Kong, NY, China
- Edit business info
Business History
It shifted its business to international e-commerce services, and since then it has become an online retailer selling almost everything you may need or think of.
The whole Banggood team is committed to providing customers with low-price and high-quality products as well as professional customer service.
Our motto is “Best bang for your buck”, and we follow it by ensuring that our products have exclusive deals and special promotions only for you.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Sorry for the inconvenience.
We are a customer-centric Chinese online store dedicated to providing customers with quality products. There is a reassuring after-sales guarantee. You can refer to this link to know more about our warranty policy: https://www.banggood.com/help_center/question_category.html?catid=211
If the product you received has any quality problems, Sincerely hope that you can contact us at vipservice@banggood.com. After we see it, we will reply in time within 24H, hope you understand.
Best regards,
Banggood Team