They have a sizing guide so when you buy you think you are getting the right size.

Then when it comes, it doesn't fit.

And guess what, they don't let you return or exchange it!

I just wasted over $200 on my order. Will never order again from them.

I returned 3 of my last purchases but keep trying buying there because the service is just AMAZING. Placed an order at 5 pm, got it shipped to me same night at 9 pm (on Sunday), Monday noon at my door.

It's hard to shop at this website because pictures are so small. They need to at least offer how many pictures you see per column. Need to have more detailed pictures of fabric, buttons and other details.

Otherwise this company has a potential of surviving the China craze.

I didn't know, banana republic has so lengthy time period for returning of goods and items, it is already more than 1 month, and I had to call more than 3 times to know about the update. And while checking update I can see the package is still in transit not even delivered. Are you kidding me, in one month? Looks like, they only want to push back my reimbursement. Beside that I am finding most of their product that are sale like 50 percent discount, the products are quality less and not reasonable the amount I paid. So, I would like to give only one * to this company.

It's with reluctance that I write this because I bought at least half of my wardrobe at BR for over three decades. However, in the past few years, it's gone from a 10 to a 2. The materials are cheap, the clothing isn't sized in any cogent way and the Customer Service has declined significantly. Don't even think about doing online ordering. It's a nightmare.
Their Customer Service is just silly. They also ask far too many personal questions before you can even speak with someone. (There are also 5 personal questions to change your password; I gave up). If they paid as much attention to the quality of their clothing and their customer service as they did to the security of my account, I'd still be a customer. I've gone back to J. Crew, after a 25-year gap (no pun intended), and also shop at Nordstrom from time to time, as well as a couple of boutiques. What a shame!

I recently ordered some dress shirts for my nephew who lives in Saratoga Springs, NY. I realized immediately when the order confirmed that it was showing my home address as the shipping destination. I called right away to change the address and I was told it was impossible to do that. When I asked if I could cancel the order, they said NO that would not be possible. What kind of company does that? I've ordered from them for years but that's not happening any more. I'll continue to write these reviews in the hope others won't have this problem. Not a good idea to order from them if you looking for good customer service.

Some person in Mexico started a chain called Banana Republica with bootleg copies of all their producs.

When it started it was a daring and innovative store selling everything Indiana Jones might need on his next adventure.
The stores had jeeps sticking halfway out of the window and elephant tusks and terrific safari jackets.
Not everyone who buys this stuff intends to go on safari, just look like you just came back.

Then the GAP bought it and removed all the things that made it interesting and raised the prices.

I have 3 safari jackets from the old Banana Republic (all good value and quality) and a $110 belt from the new Banana Republic.

The design and quality of the old safari jacket was unique to them.
A $110 belt is not.

I personally have countless clothing items from this retailer. Cashmere, linen, silks, merino wool, cotton and cotton blends... what's not to love about high quality fabric? And Banana Republic is proud to use them!

Their sizing is always consistent. I've even had my wool blend trousers hemmed for free by their fabulous sales associates right in the store!

Pricing can seem high, but when you consider the quality of the items you're buying, and how many years of uses you'll get out of them (one of my cashmere sweater favorites has lasted me over 11 years!), it's really quite a deal.

Highly recommended for any occasion, every gender and any place!

A simple chat online to explain pricing that was not going through at check out. Spoke to Nicholas R. Who was not inclined to help or explain what was clearly misrepresented on the item. Stated 50% off but at check out it was 10% off... He pretty much told me to look closer at terms and conditions and as I was typing my next question, he ended the chat! Banana Republic has been slipping in quality a lot in the past few years and their customer service was never top notch, but this was awful. While I love their jewelry, I am done with any of their product.

You suck, I used to love your company back in the day. It was amazing. Emphasis on "was".
Now, you have zero customer relations. My last experience was in fact my last; Period.
Trying to resolve my query with a sales associate, I was bombarded, repeatedly, with the constant request to become a "Luxe" member. I declined, numerous times, as I am a person with triple A credit and I do not need or want a pedestrian "store card". To finalize, I was dismissed by said employee with the quip "you are just a regular customer".
Seriously? Sell outs.

My recent online shopping experience with Banana Republic was very frustrating. After placing my order, I didn't receive all the items. I reached out to their customer service, where I had to explain the issue to multiple agents as the conversation kept getting disconnected. This was incredibly time-consuming and irritating. Eventually, they initiated the refund and I was advised to reorder, but by then, the item I initially wanted was out of stock.

I followed their advice and placed an order for an alternative item, hoping for the best possible discount as promised. However, when I provided the new order number, the agent informed me that they could only consider the last order, causing further frustration.

I was even willing to wait for the out-of-stock item if they would restock it, but the conversation abruptly ended once again. I'm unsure if the issue was with their website or the agents, but after wasting a lot of time, I ended up canceling my order due to the inconvenience.

In addition to that the $25 coupon they provided in the email, twice- after purchase- none of them worked and when checked by the agent, it had already expired.

I never thought I would be writing these reviews about Banana Republic, but my experience was really disappointing!

I sent an email about an unresolved issue and received a phone call from Zack who was unavailable when I called back. Had to listen to his voice mail 5 times because he mumbled his phone number. Ended up hitting redial. He was on break so the woman that was speaking with me transferred my call (without informing me) and then was in a long cue. Called back and spoke with a woman who told me it was over 90 days so I cannot return the item. I did return the item, with their prepaid label but the item was sent back to me without being looked at. Then I was moving so the item got packed and it was never dealt with. So upset that I literally paid for a defective item, I decided to pursue this further. Bottom line is they DO NOT CARE! I will cut up my credit card and never go to Banana Republic or Gap again. Actually like Ann Taylor Loft better. Their items are nicer and I get better prices there. Bye bye Banana Republic. You do not care about your customers!

They don't allow you to make payment over the phone or online with a credit card. They make it incredibly hard to contact them. If I don't pay them and I'm late they charge me a $40 late fee. Synchrony Bank is the card provider And everything is set up to frustrate the card holder. I'd avoid Banana Republic's Rewards Program. It's like they set it up so the customer would fail.

I had one card open and they made me open another card. It looks like my old card is still active. Everything has been so frustrating to this point. It feels like a trap and if you call into their customer service they just keep passing you off to the next rep. It's not worth it move on!

I LOVE Banana Republic! The cut, the fabric and the zippers are good. The designs are stylish - very classic yet modern all at once. I find that their pieces are usually good for going out and work wear because the length doesn't get too short. However, the size chart seems inaccurate (especially for the waist). According to the chart, I should be a size 4 or 6 (more like a 6), but 2 seems to fit me the best.
Photos on the site are very reliable as they accurately depict the colours and fit well.
So far, I haven't found the need to return anything, even on my oversized purchases
Shipping is fine. I've always received my items on the promised date. It's easy to get free shipping too!
Prices can be reasonable, making their apparel value for money. I'll definitely buy from them again should I see anything I like on their site.

Placed an order and realized it was not the fit i wanted. I tried to cancel and they refuse to cancel my order after 1 hour of placing. Definitely wont buy from them again. Spoke to Shannon Johnson and rudely laughed and when i asked to speak to someone else she hung up.

I went to banana republic a few months back at upper Canada mall and I will never go back again. When I entered the store no one said hi to me, which is fine. But then when looking at clothes I heard a female worker say hi to another woman entering the store. Then when a man walks in she says hi and tells him about the offers. Then when I turn around to go to another section, the same female worker looks at me and turns away quickly. That just leaves a bad taste in my mouth. No hi, no welcome, not even a smile. Your workers need to be trained on fair customer service.

This brand fits true to size, the fabrics of the clothing are superior to that of places like gap and old navy. You buy it and will last years of washing and wearing - hence why it costs more than inferior shops. I received compliments every time I wear this brand. I buy my clothes online and they have an excellent customer service.

I bought a dress online as it was not available on store. I purchased petite small size but still big I understand it was a final sale and no return but I am just asking them if i could at least exchange it to xs same item but they were not friendly and helpful. They should clarify it on their website that it should be no return no exchange! Just wasted my money and will never buy on this store again! Beware!